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Collaboration: Face-to-Face, Computer-to-Computer

By Shirley Bloomfield, Guest Columnist

In this day and age, there’s no reason that we can’t be face-to-face all of the time.  In the rural telecom business, we are all about using the newest technology to facilitate our meetings, discussions and outreach.  Video conferencing capabilities make it possible to communicate computer-to-computer bringing you face-to-face.  For our organization, what started as an experiment for communicating with members has blossomed into using video technology for so much more.

Our live Web events have become a popular way for us to reach members with critical policy information in a format that enables them to see us and ask questions.  We are able to actually participate in a dialogue using technology—in real time—with our member telecom companies all across the country.  It creates an important connection and delivers on our promise of innovating to support our mission.

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WebEx Social Customers Speak Out at Enterprise 2.0 Boston

The Enterprise 2.0 conference is one of those few industry events where the focus is on customers and how social collaboration is transforming organizations. This year, we witnessed how the topic of Enterprise 2.0 is shifting from a technology debate to a business and organizational conversation. Investing in a social business initiative requires us to think strategically about how to deliver customer value, how people collaborate to get work done, and how culture helps sustain success over time. At this year’s conference, attendees heard from keynote speakers like Richard Foo, Enterprise Collaboration Director at Nike who discussed how social collaboration is critical for their organization to stay connected and drive innovation. Organizations need a “culture of immediate evolution” to do so according to Richard. Leveraging a single, pervasive social collaboration platform is a critical element of their strategy. Read More »

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Cisco Unified Communications 9.0: A 360° Investment Protection Formula for your Collaboration Experiences

Every time I have the opportunity to discuss technology investments with a CxO I hear these 2 requests over and over again: 1) reduce my cost of ownership (acquisition, operation and maintenance); and 2) protect and leverage my current investments.

It is straight-forward to see that with Cisco Unified Communications Release 9.0’s new assisted service capabilities such as native call queuing and one button to record, we’re further reducing total cost of ownership (TCO) and offering more value to our solutions. But if we look beyond new features and capabilities there are other factors in play, and the quality of the experience is becoming a very common theme of these conversations.

Don’t get me wrong, CxOs still want investment protection, and they still want the best TCO. But they ALSO want to make sure that their company is investing in the best platform to drive better collaboration experiences, in-house AND out, for the short AND long term.

It occurred to me that as more and more executives realize the great value that the collaboration tools provide, they’ve also grown more and more concerned about Read More »

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It’s Not Where You Are, But What You Do

The explosion of mobile devices has changed the way we work, live, and play. Gone are the days of being tethered to PC’s in our home offices or desktops at work. We can now literally take our job on the road and access our desktops and applications from anywhere, anyplace, anytime.

On the road again..

Two years ago, I was a part–time contractor at Cisco and thought it was pretty cool to have the choice to telework and perform my job remotely from any location. With a trusty laptop running my virtual desktop,  I was able to be mobile, do my job as a Cisco employee with meetings via WebEx,  meet other clients and,  take my son to his baseball practices –  all with the freedom and flexibility of work life balance Cisco provides.


Desktop virtualization moves data, voice, and video productivity applications now used on phones and computers onto servers in the data center. This creates a nimble virtual workspace for any agency user who can access their virtual desktop they choose from any device they bring or own in support of their agency’s policy of BYOD.

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The Service Provider Cure: Healing an Ailing Healthcare System

By Tine Christensen, Director of US Service Provider Practice, Cisco Internet Business Solutions Group (IBSG)

America’s healthcare system has been laid low with a scourge of acute symptoms. Spiraling costs, an epidemic of chronic diseases, and a spike in the senior demographic are all driving a mounting crisis. Throw in a gridlocked U.S. Congress and an unresolved regulatory climate, and a “miracle” cure seems a remote dream.

Lately, however, a healing light has been shining from a surprising source: service providers.

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