I attended my second VMworld in San Francisco last week, and I’m seeing a change in the desktop virtualization discussions I’m having with customers. It’s no longer just about the technologies but how it impacts (either positively or negatively) the business process.
There are some business processes common to most companies such as supporting contact center agents and onboarding of contract workers who need only the VDI components but also the communication and collaboration capabilities to do their job–often from remote settings such as their homes.
In fact, a recent analysis based on our customers’ Cisco Virtualization Experience Infrastructure deployments revealed Read More »
Tags: Cisco Virtualization Experience Infrastructure, collaboration, unified communications, Virtual Desktop Infrastructure
In a recent Forbes article Guido Jouret, Cisco’s Emerging Technologies CTO, talks about how in today’s business world all companies require video strategies to achieve successful collaboration. I couldn’t agree more. I recognize however that implementation of video technology like telepresence raises concerns about network capacity. While high-quality, secure video enables more face-to-face interactions and helps build deeper relationships, an insufficient video implementation can ruin the user experience and counter potential productivity gains.
So how will your network support video collaboration? The short answer: With the right enterprise-level solution for video implementation, your network will operate seamlessly and video connections will be as personal as in-room meetings.
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Tags: Cisco, collaboration, Forbes, medianet, TelePresence, video
On August 29, I’ll be joining Zeus Kerravala of ZK Research for an on-line briefing on his research regarding Cisco and Microsoft Unified Communications products and services. While making my preparations for the webcast it got me thinking about how customers should approach Unified Communications strategies, investments, and projects irrespective of any vendor-related decisions. In discussing Unified Communications solutions with customers, I recommend that they keep six success factors firmly in mind in charting course for highly effective solutions. Read More »
Tags: Bring your Own Device (BYOD), collaboration, industry analysts, ip, Microsoft, Microsoft Outlook, unified communications
As INSEAD and UC Berkeley Professor Morten Hansen says, “The goal of collaboration is not collaboration itself, but great results.” Working with many of our customers, we’ve developed a framework for assessing the true ROI of collaboration, and it falls into three distinct categories:
- Operational ROI allows you to assess how collaboration eliminates or avoid costs associated with running your business. You might cut travel, reduce infrastructure needs, lower bandwidth or energy costs, save on office space and so on. Collaboration tools can replace or reduce the need for many of these types of costs.
- Productivity ROI refers to savings generated from more efficient processes, accelerated decision-making and reduced cycle times. Collaboration can lead to significant productivity gains in any number of ways, such as optimizing within lines of business or matching your organization’s expertise to opportunities early on.
- Strategic ROI can be the hardest to measure, but perhaps the most transformative. This kind of ROI occurs when collaboration enables your business to take a giant leap forward in areas like enhancing customer satisfaction and loyalty, accelerating innovation, introducing new business models or entering new markets. These types of changes can also reshape an industry in fundamental ways.
These three types of ROI sometime manifest themselves differently across Read More »
Tags: collaboration, Financial Services, government, healthcare, manufacturing industry, Morten Hansen, retail, return on investment, ROI, The Collaboration Imperative
The phenomenon of Bring Your Own Device (BYOD) has definitely become a top of mind issue for CIOs and end-users alike. No discussion in IT circles is complete these days without this topic coming up. IDG says that as many as three quarters of the workforce in Asia already engage in some form of BYOD with 66% of Asians owning at least one smart tablet device. Clearly, this is changing the way we work, live, play and learn. The big questions for the community are:
- Is BYOD here to stay?
- How do we maximize this trend
- What are the things to look out for?
According to the latest Cisco Connected World Technology Report, between
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Tags: Asia, Bring your Own Device (BYOD), Cisco Jabber, collaboration, TelePresence, WebEX