The March 2012 issue of Customer Relationship Management Magazine presents the editors’ annual Service Leader awards. Building on our success in previous contests, Cisco customer care products received awards in two categories this year.
For the first time ever, Cisco claimed the top spot among Interactive Voice Response vendors, standing out in particular for our “company direction and depth of functionality” in IVR. This award underscores Cisco’s continued success in this market, where we were recognized last summer as the world’s leading IVR vendor.
Cisco was also applauded by CRM Magazine as a “Leader” in Contact Center Infrastructure. Noted industry analyst Paul Stockford commented that, “In the past couple of years, Cisco has rocketed past the competition with a sharp focus on the future of the contact center and the demonstrated ability to deliver on its vision.”
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Tags: Cisco, collaboration, contact center, Customer Care
Changes in the way we work are creating new challenges in business communications and collaboration. With the growing trend of a more dispersed workforce, organizations are looking to video technologies such as telepresence as the new standard for effective collaboration. To be productive, employees need to have access to the same communication services on any type of device, but organizations are finding it is not easy to deploy video for mobile workers.
Cisco’s call control solution brings together Cisco Unified Communications Manager (Cisco UCM) and Cisco Video Communications Server (Cisco VCS) to offer the same suite of feature-rich communication services regardless of device and location. With Cisco UCM and Cisco VCS, customers can easily collaborate using different devices, from anywhere, and with users within and outside of their organization. The unified communications experience accelerates productivity across the mix of mobile and office and home-based workers.
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Tags: call control, Cisco, collaboration, CUCM, infrastructure, TelePresence, Thomas Wyatt, UCM, Unified Communications Manager, vcs
For those who were at Cisco Live Melbourne, I hope you had a fantastic time. I’m a bit bummed that I didn’t go since it would have been awesome to check out some of the street art. Luckily, Erica did take some pictures to share.
Did you catch our latest Enterprise Video announcement on what we’re doing with physical security in the cloud? You can read all about it here.
Now on to the next thing we’re planning: Cisco Live San Diego! The scheduler went live this week and we have some great sessions for you to attend. Some new ones will be made available soon and I’ll share with you once we get those in the system for registration.
One thing we’re doing again this year is the executive Q&A. This year we have a great panel of our leaders in Video and Collaboration who will be taking your questions live on Thursday morning, 14 June 2012, from 10:00am to 11:30am. This is a chance for you to ask questions like “What the heck is medianet?” or “How can I deliver collaboration tools on mobile devices?”.
We’re collecting questions here on this blog, so don’t be shy and ask some below in the comments. On Thursday morning at Cisco Live San Diego, we’ll present your questions to our executive panelists and they’ll answer them on stage.
Hope to see you in San Diego!
Tags: cisco live san diego, collaboration, video
Yesterday I delivered a keynote presentation at Enterprise Connect in Orlando, where touched upon the importance of in-person communications. I’ve recorded a video where I reflect further on how in-person communications are key to business leaders who are dealing a whole new set of business imperatives for success — solving complex problems quickly, effectively scaling partner interactions, growing customer relationships, enabling agile innovations. A powerful way of driving innovation and transforming key business processes is by engaging the experience, perspectives and knowledge of colleagues and individuals across your business community via in-person communication and collaboration.
Tags: Cisco, collaboration, economist, enterprise connect, in person communication, OJ Winge, TelePresence
Today’s enterprise employees don’t access e-mail from just their desktop computers. Whether they are working in their office or pulled into a mission critical meeting, working remotely, or on the go and accessing work via their mobile devices – they need to be able to collaborate on their own terms. As a market leader in collaboration Cisco is continuing to address this need; today, we are announcing new solutions at Enterprise Connect that advance the idea of people-centric collaboration – connecting people instead of devices. Cisco’s news is all about providing customers with a wide range of integrated and interoperable collaboration options so users can connect and collaborate with their peers from any device, at any time.
First, Cisco is introducing the new Jabber for iPad and Jabber for Windows. These new clients build on previous Jabber announcements that include Jabber for Android, iOS, Mac, BlackBerry and Cisco Cius tablets. Today’s announcement provides customers using a wide range of major devices with collaboration capabilities, including:
- high quality video
- voice, presence
- visual voicemail
With Jabber, users are able to have a cohesive user experience across any platform and collaborate the way that they prefer. For example, Cisco Jabber for iPad provides high definition video calling, including seamless integration with Cisco’s TelePresence solutions within the enterprise. Check out the video clip below, part of a demo from our upcoming Collaboration Announcements Webcast; Laurent Philonenko, Vice President and General Manager of Cisco’s Clients and Mobility Business demonstrates a video call using Cisco Jabber for iPad:
Cisco is also introducing a new immersive telepresence system, the Cisco TelePresence TX9000 Series. The TX9000 expands Cisco’s broad portfolio of telepresence offerings, which includes fully immersive systems, multipurpose room-based solutions, desktop and personal video solutions, and cloud-based managed offerings such as Cisco Callway, introduced in October 2011, ideal for small and medium-sized businesses looking to scale their workforce.
The TX9000 is built using a new industrial design that offers offers customers the highest level of video immersion, while reducing the bandwidth needed by 20 percent. Read More »
Tags: Cisco, collaboration, enterprise connect, iPad, jabber, lync, Microsoft, Microsoft Lync, mobility, post-pc, TelePresence, video collaboration