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Mobilizing the New Collaboration Experience in the BYOD Era

Guest post from Hans Hwang, Vice President of Collaboration within Cisco Advanced Services.

At last month’s Enterprise Connect (EC), there was a lot of discussion around the Bring Your Own Device (BYOD) movement, and how IT departments are enabling this “new collaboration experience.” As OJ Winge, SVP and GM of Cisco’s Collaboration Endpoints Technology Group, outlined in his EC keynote, collaboration is becoming more “mobile, social, visual and virtual.”  This is especially true as employees look to smartphones and tablets to enable them to collaborate more efficiently and effectively, and get their jobs done whenever and wherever they are.  This increasing desire for untethered collaboration, without compromising on the collaboration experience, means IT departments must take a side.

The Proactive Enabler or the Passive Supporter

Whether IT embraces or ignores this trend, there are serious concerns for companies:  impact on network, security, governance and liability questions. IT has a choice: they can either choose to embrace the opportunities BYOD policies bring, and become known as strong enablers and leaders to employee productivity and flexible work styles. Or, IT can limit users’ device choices and act as a passive supporter for a company’s workforce.

A passive approach might be to approve only one or two specific devices, and to restrict access and limit applications. A enabling approach might be to allow a choice of mobile devices and applications, to support collaboration on these devices and to reduce security risk with technology, policy, governance and training.

Cisco Recognizes Mobility is an Integrated, Critical Element of a Collaboration Strategy
Mobility has quickly risen to the #2 technology priority for CIOs as opposed to three to four years ago when it was ranked number 12. (Gartner CIO Study)

To help IT plan and prepare for the impact to collaboration, Cisco Services has introduced a dedicated practice for Mobile Collaboration Services. This new Cisco practice is designed to help IT departments connect their organizations’ business imperatives to mobile collaboration business transformation opportunities.  Experts from this practice can also help organizations prepare their network and communications infrastructure to deliver a compelling collaboration experience.

Next Steps for IT Managers

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Meeting Hell: Stop Wasting Time

Like most business leaders, my most precious asset is time – and when I look at my schedule I’m spending about 80% of my time in meetings.  Some studies suggest the average knowledge worker spends around half their time in meetings.  When I measure my own personal productivity, by definition, there’s no more important place to look than these meetings.

We’ve all been in “meeting hell,” where we’re asking basic questions like, “Who called this meeting?” or  “What’s the agenda?” or “What are we trying to accomplish here?”

If you’ve ever asked these or similar questions during meetings, you know exactly what I’m talking about. Increased collaboration means increased interaction with others, which means more meetings. And, with more work being done collaboratively and in virtual settings, often with people in different time zones or even different countries with whom you haven’t spent a lot of time face to face, imagine the opportunities to be more effective. That’s why it’s absolutely essential for your teams to systematically make the most of your time together.

It’s a great feeling when you conclude a highly productive meeting–wouldn’t it be great if you could dramatically increase the productivity of all your meetings? With this goal in mind, we developed what we call the Clarity of Purpose model for meeting management, which involves four straightforward steps meeting owners can take to ensure collaborative sessions of any kind are as productive as possible.

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The Engagement Factor & Collaboration

Have you ever sent an e-mail that’s been misinterpreted and it took a long time to sort out the miscues? I have. And I suspect that many of you reading this blog have too.

So, it wasn’t surprising to see that a recent study by the Economist Intelligent Unit found that 88% of business leaders feel that a significant misunderstanding will slow them down. And 75% believe that in-person collaboration is critical to their business success. Perhaps that’s because 54% consider gauging engagement and focus to be the most important part of communications. And you do that through a combination of visual and audio cues, such as facial expressions, gestures and body language, tone of voice.

In my own interactions I do believe this is critical, but in today’s world you can’t always be there in person. Read More »

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Connecting, Empowering and Inspiring Women in Technology at Cisco


Birds of Feather Session

Women in technology have unique opportunities and challenges. Only about 25% of Information Technology jobs are held by women and this can lead to feelings of isolation. Additionally, when women don’t see a lot of role models in the industry, they find it harder to believe they can succeed.

In working with the Anita Borg Institute for Women and Technology, I’ve learned that it’s important to acknowledge these challenges and have open conversations about them. After brainstorming with my manager and getting great support from my VP, I rallied a group of women to create a day devoted to the development and advancement of women in technology.

On March 27th, we held our first Women in Technology Forum for Cisco employees. The main event in San Jose, California saw 300 attendees in-person. The nice thing about working at a worldwide leader in networking is that Read More »

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Recognizing Communities Around the World: Part 1

During the past several years I have had the great opportunity to work with the  leaders from the International Association of Chiefs of Police (IACP) and the annual Community Policing Awards (CPA).  

For the 14th year, IACP and Cisco are proud to celebrate and pay tribute to departments worldwide practicing the community policing philosophy. These departments bring change, address crime and terrorism, and make their communities safe places to live, work, and play.

Please help us spread the word and encourage others to share their success.  The application deadline is midnight EST on June 3, 2012.

Community policing organizations from around the world can apply now for the opportunity to be recognized for the ways it has made public safety a priority through the use of collaboration, crime prevention, and partnership formation. Winners will be honored at the 2012 IACP Annual Conference in San Diego, CA.

The Chiefs leading the CPA committee are dedicated and each your do a great job recognizing the winners and also sharing best practices during a session at IACP.  Last year was fantastic and we expect IACP 2012 in San Diego to be even better! 

Please let me know if you know any communities that deserve to be recognized. 

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