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The Modern Boardroom is Empty

In the not-too-distant past the boardroom was a place where executives met to plan the future of the company, analyze the competition, discuss satisfaction and retention, and generally come together to brainstorm how to accelerate success. On occasion guests were invited to the boardroom – for example,  top customers who required an executive briefing or an employee celebrating 25 years at a company.

Executives would spend hours, if not days, traveling to the boardroom to meet his or her peers face-to-face.  The boardroom would be filled with executives sitting down to hammer out the company’s top initiatives.

Today’s boardroom is empty.

Or at least not quite as full as it was a few years ago. Read More »

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Extending the Cisco WebEx Cloud Platform to Social Collaboration

With advanced collaboration technologies like video conferencing and enterprise social software, companies are rethinking the way they traditionally have done business. Social collaboration adds a new layer to the communication experience, allowing companies to innovate, grow, expand into new markets and increase productivity. It can provide unmatched benefits to an organization including:

  • Easier access to resources and expertise
  • Contextual, real-time communications through integration with voice, IM, conferencing and video.
  • Time and resource savings that drive better utilization of existing systems
  • Social networking with less risk though rules-based policy management
  • Simplified content management
  • More effective information discovery

This week at Enterprise 2.0 in Boston, Cisco makes some announcements around our social collaboration strategy and the extension of our market leading Cisco WebEx cloud, which I describe in detail in this video blog. Read More »

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Is Your Hospital Going Broke from Poor Communication?

A few years ago I surveyed around 500 hospital employees in all job categories and departments and asked what the biggest challenge to their workday was.  Three of the top six responses contained “communication”.  So today when I was reading an AHA report[1] on patient flow I was not at all surprised to see communication winning the top prize as the most pervasive and the hardest problem to fix – taking 60% of the votes.  It outpaced the second runner up – visibility to data – which came in with only 30% of the votes.

 “There is strong agreement that communications is the most difficult obstacle to overcome”

-AHA Report of the 2012 Patient Flow Challenges

Dr. Daniel Z Sands

Communication concerns were seen to impact discharge, inefficient patient handoffs and insufficient post-discharge contact with patients.  This is consistent with another study done by the University of Maryland on the impact of inefficient and poor communication, finding that U.S. hospitals conservatively waste over $12 billion annually as a result of communication inefficiency among care providers.  Interestingly, the study linked communication issues with increases in the length of hospital stays which has a direct impact on profitability – accounting for nearly 53 percent of that $12 billion annual economic burden.

Another study by Thompson Reuters demonstrated an indirect relationship between average length of stay (ALOS) and operating income – the shorter the ALOS, the better the operating income[2].

Read More »

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It’s Universal — Collaboration is a Must-Have and It Pays Off

I just returned from our premier customer event, Cisco Live, where I had the opportunity to spend time with customers from Istanbul, New York, San Jose, Singapore and more. Many of our conversations centered on how collaboration is a must-have, and more importantly, the different ways it pays off.

What I found most interesting is Read More »

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How much does telecommuting save, anyway? (Hint: LOTS)

Rely on the trusty Internet Business Services Group within the Cisco to come up with insightful research nuggets on how we all really work.  Their latest IBSG Horizons Study, “The Everywhere Employee“,  gives some fascinating detail on the dollars and sense underlying the idea of working “your way”.

Most interesting to me, of course, is the part about telecommuting.  Did you know that 44% of knowledge workers telecommute at least one day a week?  And that this one day a week alone saves companies $2,400 a year per employee?

So let’s do the math (my favorite part).  In a 10,000 person company, 4,400 employees work one day a week from somewhere else, which translates to a whopping $11 million a year.  Enough to pay for some nice executive bonuses!

This pairs nicely with the findings of a study Stanford University professors published in November 2011, “Does Working from Home Work?”.  They gave an emphatic “yes” and also ran the numbers specific to their use case (which examined full-time telecommuters), located in Appendix A4.

So how does this relate to video? In every way possible. Not only can you use a nice, sleek EX90 TelePresence unit on your home office desk, you can use Jabber video on your tablet. Or take your laptop into the neighborhood coffeeshop and join the video-based Webex meeting (just please remember to mute: coffee grinders are loud).

See you on video!

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