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How Banks Can Capture New Customers by Adopting a Digital Strategy for Mortgage Lending

Banks are experiencing market disruptors attacking from many angles. They’re facing competition not only within the financial services industry, but also from non-traditional banking institutions that are delivering new mortgage lending models and innovative digital services that provide the convenience and personalization consumers want. Unless banks adopt these new models as well, they risk losing customers and revenue to competitors and emerging market disruptors. In this blog, I’ll focus on how banks can implement a digital branch strategy for mortgage lending that enables them to deliver greater value to their customers, improve productivity among their advisors and even increase profitability.

In mortgage lending today, there are common “gaps” where consumers are most likely to abandon the process or go to a competitor. From the consumer’s perspective, acquiring a mortgage is likely the biggest purchase they will ever make. They spend time researching it, getting their finances in order and gathering the necessary documentation. If the consumer visits a bank branch wanting to apply for a mortgage, only to be told that the mortgage specialist is not available right now or to make an appointment for next week, they are likely to walk across the street to a competitor and not come back. Banks are seeing “leakage” in the mortgage lending process as high as 70% in these scenarios. Once a customer has left, only 30% are likely to return. Read More »

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Bye-Bye Email. Hello Cisco Spark!

Whatever new technology comes out, it seems that the number of emails we get every day only continues to rise. Well, not everywhere. On my last birthday, I received wishes from 65 sources: 58 from friends through Facebook and the remaining 7 from the financial institutions that I deal with (all automated system notifications). Like me, I am sure that many of you have a personal email inbox with mostly subscriptions and like messages and very few emails from friends. As one Millennial said, “Only my grandma sends emails to me.” Why not the same case at work? On average, I get 200 emails per day in my inbox plus the ones that go to specific folders. I’m not even including the voluntary recreational subscriptions that go to separate folders.
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Cisco Partner Weekly Rewind – July 10, 2015


Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off the Top

By now I’m sure you’ve seen the news that Bruce Klein is leaving Cisco and his role as senior vice president of the Worldwide Partner Organization, and we are welcoming Wendy Bahr into the role, effective July 27. I hope you’ll join me in congratulating Wendy and thanking Bruce for his tremendous leadership during the past three years. We wish him all the best in his next adventure!

I have had the pleasure of working with both of these leaders here at Cisco, and while I’m certainly sad to see Bruce leave, I know Wendy will be a great leader for Cisco’s Partner Organization. She backed that up in an exclusive Q&A with CRN this week.  If you want a glimpse at what’s at the top of Wendy’s mind as she takes over the Cisco Worldwide Partner Organization, be sure to read the CRN interview.

Boost your video sales with Cisco’s summer incentives

The show must go on of course, and Richard McLeod had a great blog earlier this week about how partners can boost sales with several incentives available to them right now. Richard touched on VIP, TMP and the Not for Resale program, and he pointed out specifically where video ties into those programs. Want some tips on maximizing your video sales for the next few weeks? Check out Richard’s blog. Read More »

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Cisco Secure Ops demonstrated at Cisco Live 2015

As I mentioned in my last blog: “Cisco Live Hosts Enhanced Cisco Collaborative Operations Solution Demonstration“, Cisco Live excited many delegates this year, and one of the highlights was indeed the World of Solutions. I talked about how the industrial section of the ‘Cisco Campus’ not only showed off lots of new advances, but, for the first time, the small but important process industries (including Oil and Gas) booth opened up showing the services-based solutions Secure Ops and Collaborative Operations. Now let’s talk about Secure Ops.

In the video, I interview Cisco and Partner representatives to discuss the Secure Ops Solution from Cisco: What it is, what the business need is, and how Cisco is helping customers get better better business outcomes – especially when it comes to cybersecurity! Having the Secure Ops solution can increase availability of systems and critical infrastructure, reducing downtime in, for example, the oil and gas industry, or or any industry that relies on critical infrastructure such as process manufacturing, oil and gas, pharmaceuticals or other industrial automation environments.

Cisco Secure Ops delivers a standardized, comprehensive and integrated approach to security. It is supported by automation suppliers such as Yokogawa and Rockwell and technology providers such as McAfee and Symantec and provides a framework for a wide range of partners to participate. It’s currently installed at customers such as Royal Dutch Shell.

Rob Arlic of Cisco is joined by Galina Antova at Cisco Live. Rob talks about what Secure Ops is, how it helps provide not only cybersecurity protection, but also demonstrable regulation compliance. It therefore provide companies with higher availability and better Operational Excellence.

Galina talks about what’s new. Added capabilities include going deeper than just the IP network to gain more profound visibility into operations. Then gaining a view of what’s normal/abnormal in those other networks which can be assessed. Managing all that is key, and included.

Rob concludes by summing up: “It’s all about up-time and availability. If there are security vulnerabilities, (making sure) those are addressed proactively, proactively and preemptively”.

To learn more go to

And, as always, tell us what you think.

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Cisco Collaboration at Tech on Deck

This week I had a great opportunity to participate in the first ever Tech on Deck with Robert Scoble and Scott Jordan.

Tech on Deck is being broadcast from SCOTTeVEST’s headquarters in Ketchum, Idaho, which happens to be a mile away from Sun Valley where the annual Allen & Co. Conference is taking place. This event boasts an impressive list of the who’s who in technology and media so Robert and Scott thought what better time to do a live broadcast exploring many different topics ranging from technology, to startups, to music and more. We provided the video collaboration and wireless network technology to help make Robert and Scott’s vision become reality.

During our discussion, we talked about what I am doing at Cisco, our vision for collaboration and dug deep into video and a hot new category called business messaging, Cisco Spark and our cloud platform. I am glad to have supported this inaugural event and check out the full interview here.

Broadcast live streaming video on Ustream

Congratulations to the entire Tech on Deck team for a successful event!

For more information, visit:

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