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Online Retailer Turns to Cisco Partner to Help Upgrade Network

February 8, 2012 at 11:44 am PST

Imagine running a call center where all of your phones rang for a single call and your operators had to roshambo to decide who would answer. Pure chaos, right? Well, that describes the situation Wayfair (formerly CSN Stores) was in before INX (recently acquired by Presidio) stepped in to upgrade and enhance their networking capabilities. (Okay, maybe without the roshambo part, but still chaotic nonetheless.)

Wayfair is the largest online retailer in the home goods space. As they grew from a two-person company to one with 800 employees, they looked to INX to provide various network solutions—from expanding their older VoIP-based telephony solution to designing and implementing a scalable Cisco Unified Communications/Collaboration Solution.

Wayfair Co-founder and Chairman Steve Conine says, “We really needed to upgrade to a system that had much more sophisticated routing and better tie-in with our call order system. Having the ability to take advantage of some of the Cisco wireless phone technology for the operators on the floor and the warehouse has been pretty neat.”

Steve also gives glowing reviews of INX. “Over the years, working with INX, they’ve really become a trusted advisor to our IT operations group.”

But INX didn’t become Wayfair’s trusted advisor overnight. Watch as Steve shares why INX continues to be a group he relies on when it comes to providing network solutions.

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Digital Britain: Converting Customers into Advocates

February 8, 2012 at 7:30 am PST

The desire to interpret people’s body language during in-person meetings has been studied by psychologists and marketing focus group researchers for many years.  In contrast, the notion of observing your customer’s virtual online body language is a relatively new concept.

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Cloud Computing: Why Should I Care?

February 7, 2012 at 6:15 am PST

If not pre-empted by a neighbor’s dog, one of the first things I hear each morning is the weather report. This time of year, there’s usually some reference to clouds – partly cloudy, high clouds, low clouds, cloud cover, clouds clearing by mid-morning, clouds arriving in the late afternoon. A world of many clouds indeed.

When it comes to conversations about technology, it’s hard to escape talk of clouds, cloud computing, and cloud this, that, and the other thing. But here’s a question: I’m not an IT person, so why should I care about cloud computing? Read More »

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New Book Helps You Embrace Collaboration, Increase Profits

February 3, 2012 at 12:15 pm PST

Do your customers talk about optimizing team performance? Do they struggle with new ways to increase their competitive edge? Are they looking for ways to scale their most precious resources? Then it’s time for you to step up as your customers’ collaboration expert.

Collaboration will be the business opportunity of the decade, and partners who can help move their customers through this transition will see their revenue grow. But you have to be able to speak the language of collaboration and understand its true meaning in a connected world.

But how do you learn and embrace this new language?

A new book provides the lowdown you need to share how improved collaboration represents the best opportunity for business leaders to tap the full range of talents of their people, move with greater speed and flexibility, and compete to win over the next decade.

That new book is called, The Collaboration Imperative: Executive Strategies for Unlocking Your Organization’s True Potential. Cisco’s very own Carl Wiese, SVP Global Collaboration Sales, and Ron Ricci, VP Corporate Positioning, wrote this book for business leaders in all industries around the world and to help our partners have a new conversation with customers.

Find out more about what’s inside the book and how you can buy it for a special partner discounted rate.

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Murali Sitaram: “Cisco’s Quadragenarian”

This week in No Jitter, Cisco Collaboration Vice President Murali Sitaram is featured in an extensive Q&A with editor Dave Michels. Entitled, Cisco’s Quadragenarian,” Sitaram is working to take Cisco, a company with a strong networking core, and move it towards collaboration software that is both social and cloud-based.

Murali discusses his role, Cisco’s perspective on social business software, the post PC-era, collaboration in general, people-centric collaboration, email and more.  In part he says:

“In today’s post-PC era, employees no longer are tied to their desk or required to sit in a conference room to do their jobs…Social collaboration adds a new layer to the communication experience, allowing companies to innovate, grow, expand into new markets and increase productivity.

Over the last two or three decades we have been living in the era of the “document” or…email…if you think about it, people don’t really collaborate or work in that way…We have conversations, we share in communities…previous generation of tools have outlived their utility and we must rethink how people work.”

Read about Sitaram’s radical suggestions for shifting email workloads to better workspaces for people to collaborate. I hope you enjoy reading the interview.  Let me know your thoughts on collaboration and enterprise social software.

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