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Bring Your Own SaaS to Work (BYOS)

The popular trend to “bring your own device” (BYOD) to work is not surprising to those who are informed about the recent past. This phenomenon was preceded by savvy employees that would introduce useful consumer-grade software applications to the enterprise – without the approval of gatekeepers within the corporate IT organization.

The early adoption of online instant messaging, wiki and blog platforms are noteworthy examples of where many corporate IT departments have been slow to embrace online collaboration applications. Moreover, when the approved enterprise-grade vendor has been chosen and the “solution” is deployed, sometimes it’s inferior to the consumer-grade offering.

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Do Tablets Signal Extinction for Desk Phones?

April 12, 2012 at 10:47 am PST

I read an interesting post on No Jitter yesterday that poses the question, “The End of the Desk Phone?” The author suggests that the era of the desk phone is coming to a close. The gist is that tablets are essentially going to take over the known universe and send desk phones the way of the Studebaker.

Like a lot of people, the author is particularly fond of Apple iPads and positions them as the ideal phone eliminator. Once upon a time a lot of people said the same thing about microwave ovens vs. regular stoves. Didn’t happen. Sure, I can make popcorn with a lot less fuss and muss, but convenient though it may be, it’s not the tool for baking a chicken – or better yet, chocolate chip cookies. Read More »

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The New Virtual Workspace lands in Singapore!

I just returned from presenting at the Cisco Asia Pac 2012 Collaboration Summit in Singapore and I must say the Merlion was an excellent host.   Not only was Singapore beautiful and their people welcoming but the event itself was incredible.  I had the opportunity to share our Next Generation Virtual Workspace strategy to over 110 customers and analysts from across the Asia Pacific region.

Presenting the New Virtual Workspace Solution

In Singapore, I shared the newest addition to the Virtualized Collaboration Endpoint portfolio: Cisco’s Virtualization Experience Client (VXC) 6215, that brings voice and video to virtual desktops through one thin client solution.   Rich media has been a challenge in virtual desktop environments, and Cisco’s new Virtual Workspace solution has the “secret sauce” to finally make this work.

In the past, voice (and particularly video) worked in virtual desktops in a “good enough” manner. However, this isn’t good enough for wide scale enterprise deployments.  Leveraging years of experience and expertise in Unified Communications and Data Center, Cisco uses the Cisco Unified Communications architecture to separate the virtual desktop traffic from rich media in a way that provides a greater user experience at the virtual desktop.   High quality voice and video are now possible with our VXC endpoints and UC Infrastructure working in conjunction with our technology partners Citrix and VMware.

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Trends Affecting Your Strategy for Business Video

Consider your enterprise communication strategy. Now consider the role of video in that strategy. Is video critical, best effort, nice to have, or outside the scope of your communication strategy?

Business video comes in different flavors, shapes and sizes and there is no one answer for everybody.  Your video requirements will vary depending on the size of your company, what you want to do with video, and how you want to do it.  Let’s examine different types of business video and how the latest trends are impacting the future strategies of business video as it relates to communications across mobile and social platforms.

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Lessons on Cloud from the Enterprise Connect Conference

Another Enterprise Connect has come and gone; now that the booths have been rolled away and sales teams begin the process of doing follow up with prospects met at this year’s show, I had some thoughts about UC applications in the cloud.

Unified Communications services deployed from the cloud was all abuzz during the show; from Sprint announcing its Complete Collaboration suite to many vendors discussing how they are moving their contact center offerings to the cloud. Even analyst Zeus Kerravala offered his observations following a cloud panel he moderated during last week’s show.

Specifically, Zeus mentioned that one of the key takeaways he heard during his panel was when organizations are deciding when to implement a UCaaS model, they think about which UC service they currently don’t have and deploy it through the cloud. This had me thinking about what features an organization should look for as they explore the possibilities of a cloud collaboration model.

With our recent news with Sprint, we demonstrated to the market again that Cisco Hosted Collaboration Solution or HCS was designed from them ground up to support the needs of today’s business savvy organizations. Read More »

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