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Cisco Unified Communications 9.0: A 360° Investment Protection Formula for your Collaboration Experiences

Every time I have the opportunity to discuss technology investments with a CxO I hear these 2 requests over and over again: 1) reduce my cost of ownership (acquisition, operation and maintenance); and 2) protect and leverage my current investments.

It is straight-forward to see that with Cisco Unified Communications Release 9.0’s new assisted service capabilities such as native call queuing and one button to record, we’re further reducing total cost of ownership (TCO) and offering more value to our solutions. But if we look beyond new features and capabilities there are other factors in play, and the quality of the experience is becoming a very common theme of these conversations.

Don’t get me wrong, CxOs still want investment protection, and they still want the best TCO. But they ALSO want to make sure that their company is investing in the best platform to drive better collaboration experiences, in-house AND out, for the short AND long term.

It occurred to me that as more and more executives realize the great value that the collaboration tools provide, they’ve also grown more and more concerned about Read More »

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It’s Not Where You Are, But What You Do

The explosion of mobile devices has changed the way we work, live, and play. Gone are the days of being tethered to PC’s in our home offices or desktops at work. We can now literally take our job on the road and access our desktops and applications from anywhere, anyplace, anytime.

On the road again..

Two years ago, I was a part–time contractor at Cisco and thought it was pretty cool to have the choice to telework and perform my job remotely from any location. With a trusty laptop running my virtual desktop,  I was able to be mobile, do my job as a Cisco employee with meetings via WebEx,  meet other clients and,  take my son to his baseball practices –  all with the freedom and flexibility of work life balance Cisco provides.


Desktop virtualization moves data, voice, and video productivity applications now used on phones and computers onto servers in the data center. This creates a nimble virtual workspace for any agency user who can access their virtual desktop they choose from any device they bring or own in support of their agency’s policy of BYOD.

Read More »

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The Service Provider Cure: Healing an Ailing Healthcare System

By Tine Christensen, Director of US Service Provider Practice, Cisco Internet Business Solutions Group (IBSG)

America’s healthcare system has been laid low with a scourge of acute symptoms. Spiraling costs, an epidemic of chronic diseases, and a spike in the senior demographic are all driving a mounting crisis. Throw in a gridlocked U.S. Congress and an unresolved regulatory climate, and a “miracle” cure seems a remote dream.

Lately, however, a healing light has been shining from a surprising source: service providers.

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Cisco Joins Open Visual Communications Consortium

Recently I was asked to talk about Cisco’s new membership in the OVCC.   In the video interview below, I explain the reasoning behind the decision to join this organization and also share insights into Cisco’s vision for the future of any-to-any video communications. Watch the video below to learn more about Cisco’s inclusion in the OVCC and our continued commitment to open standards video: Read More »

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Cisco Announces Cisco Unified Communications (UC) Release 9.0

In my previous blog post, I shared important feedback Cisco has received from our customers (users, IT managers and Cx0s) around their specific needs for collaboration and unified communications solutions.

Influenced by what we’ve been hearing, today Cisco announced Cisco UC Release 9.0.  This release helps address our customers’ needs and reinforces Cisco Unified Communication’s role as the core foundation for communications and collaboration.

Why are we excited?  It delivers! Whether it’s voice, video, messaging, web conferencing, mobility, or security— it’s all about more flexibility, bridging systems together, and protecting our customers’ investments.

Flexibility is about Read More »

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