This holiday season, the Urban Entertainment Institute, Cisco and the Los Angeles Unified School District (LAUSD) have joined forces to address the achievement gap in education, the dropout rate and the need to keep performing arts in schools by integrating academics, arts and technology to bridge the cultural gap in education throughout the world.
Unprecedented budget pressures are forcing K-12 schools across the nation to think differently about how to deliver learning to their students. As such, we’re seeing a growing acceptance of collaboration technologies in schools to increase quality learning and engage students, and to relieve some financial pressures.
One such school district implementing Cisco TelePresence video systems is the Los Angeles Unified School District (LAUSD). Serving some 700,000 students, LAUSD has deployed TelePresence to avoid cutting its arts programs, instead scaling the program across the large geographical area of Los Angeles and beyond with video.
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Tags: ARTS, collaboration, education, lausd, TelePresence
Over the next decade, your industry will undergo radical change. How you bring products to market. How you organize your company and your teams. How people perform their jobs. The rule books we’ve relied on don’t apply anymore.
But this isn’t a time for fear or anxiety. Peter Drucker said it best: “Innovation requires us to systematically identify changes that have already occurred in a business—in demographics, in values, in technology or science—and then to look at them as opportunities. It also requires something that is most difficult for existing companies to do: to abandon rather than defend yesterday.”
In 1971, when FedEx founder Fred Smith said he was going to deliver mail by jets, most thought he was crazy. In 1980, the creators of Whole Foods broke the mold when they entered a mature industry—with razor thin margins and driven by sales and coupons—and introduced the idea of charging premium prices for fresh, organic groceries. And when Apple announced opened its first retail store in 2001, Newsweek ran an article titled Read More »
Tags: Apple, Change, collaboration, FedEx, Newsweek, Peter Drucker, Whole Foods
As many of you know, the term “Black Friday” is commonly used to describe the Friday immediately after the U.S. Thanksgiving holiday–the busy shopping day when many retailers begin to turn a profit for the year. Black Friday signals the start of the holiday shopping season, with its accompanying surge in the need for customer support. We can all think of examples of the latter: the frantic web searches to get our childrens’ gifts working properly, the calls to return a sweater that was the wrong size–sound familiar?
The holiday season is the acid-test of customer care in many industries. Businesses that fail the test will lose customers–often in droves–while those who delight their customers can surge ahead of the competition.
So how can businesses succeed–and excel–in providing world-class customer service even during this most challenging of seasons? The answer lies in properly leveraging the 3 Waves of Customer Care: Cost, Relationship, and Experience. You can read about the details in this Read More »
Tags: Black Friday, collaboration, contact center, Customer Care, enterprise social software, mobile, video
At the beginning of 2012, we saw three major trends emerging in the education space, but we had no idea that they would all be converging: Flipped Learning, BYOD, and Shared Collaborative Platforms.
This time last year, I was sitting at an old, high-top biology lab table with my son’s AP Biology teacher, asking him to explain this whole “Flipped Classroom” thing and why his classes’ AP bio scores were so high. Lo and behold, Flipped Learning became the mantra of the year.
Sal Khan and the Khan Academy became the best-known content-feeder into this phenomenon, and I started voraciously consuming his videos on pre-calculus, statistics, and world history. So did teachers and students as they turned to Khan as a source of pre-packaged lectures, new flipped learning models, and emerging information on different assessment measurements. Aaron Sams and Jonathan Bergmann even wrote a book about it, The Short History of Flipped Learning, and they joined us as guest speakers at the 2012 ISTE show.
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Tags: BYOT, Cisco, collaboration, education, Flipped Learning, higher education, social networking, video, WebEX
Based on the conversations I have every day with Cisco customers, the impact of mobility on organizations cannot be denied.
Abundant data details how the proliferation of mobile devices is affecting communications, collaboration, and the way we do business today. For example, Cisco recently commissioned a Forrester Research report that looks at mobility, virtualization, and other enterprise-level technology initiatives. Nearly half the firms surveyed are implementing “bring your own device” (BYOD) programs to support employee-owned devices.
I’ve outlined my position in the past: BYOD is an opportunity, not a threat. There are profound benefits for organizations that embrace BYOD and mobilize the collaboration experience.
Collaboration is increasingly taking place on personal and company-provided mobile devices. According to a Read More »
Tags: Bring your Own Device (BYOD), Cisco IBSG, Cisco Services, collaboration, enterprise tablets, Forrester Research, mobile collaboration, Smartphones, survey