As we announced at the recent Customer Collaboration Partner Sales Summit, the latest independent industry report from market analyst Tern shows that Cisco is the #1 interactive voice response (IVR) vendor by a wide margin, with over 41% market share compared to just 16% for #2 Genesys and less than 13% for #3 Avaya/Nortel. Cisco enjoyed over 30% growth in our IVR business from CY2010 to CY2011, compared to just 4% for Genesys and 3% for Avaya.
These fantastic results are a testament to Read More »
Tags: collaboration, contact center, customer collaboration, Interactive Voice Response, IVR
A recent industry announcement affirms how important video communication is to the future of business-to-business collaboration. As the global market share leader in telepresence and video collaboration solutions, we have always been firm believers that video calling should be as easy and ubiquitous as making phone calls. We are highly encouraged by innovations that seek to spur user scale while simultaneously reducing costs and enabling new customers to experience the transformative power that only this technology can deliver.
In order to deliver on this vision and to extend the power of video collaboration to more people, Cisco has embarked on a multi-pronged strategy that is already producing results for end users.
Read More »
Tags: collaboration, collaboration summit, open standards, reduce costs, seamless integration, standards-based, TelePresence, video, video conferencing
What does the future hold for our cities?
Previous centuries saw industrial infrastructure (such as rail, highways, and telephone lines) paving the way for new cities – and for a host of new connections. Now, change is being driven by a global “network of networks” that is making it possible for everything to become connected to everything else. In 2001, about 300 million devices—computers, cell phones, PDAs—were connected. By 2010, this web of invisible connections had expanded to include everything from cars and lights to buildings and security cameras. Read More »
Tags: Cisco, Cities, collaboration, digital city, future, government, IBSG, ICT, infrastructure, internet, meeting of the minds, network, san francisco
…well, it looks like several folks are saying it!
American Factories were going all out in September – is it a sign that the US economy is picking up? Wall street certainly seemed to respond well to some key indicators at the beginning of October.
Take a look at some of the performance metrics below and you’ll get an indication of why…
- The ISM (Institute for Supply Management) Index (PMI™) rose to 51.5 for September from 49.6 in August. Anything above 50 shows growth (growing rather than contracting), and a nearly two point rise reverses previous months declines, the fastest pace since May.
- Pace is slow, but signs are hopeful. The new orders index rose from 47.1 to 52.3 suggesting humming production this month, and suggests November will be good too.
- The economy isn’t growing as fast as the Fed Chairman would like. Hence an open-ended QE3 (Quantitive Easing 3) and a statement that interest rates will remain low until 2015.
- JP Morgan Economists are saying that we’ve seen a slow down in US Manufacturing and it’s tracking more like the overall US economic growth – sluggish, suggesting the best may be behind us. Still growing though, but slowly.
Overall I’m a bull on US manufacturing. There are a number of US companies looking to bring back jobs from overseas. But the labor shortage in the US is getting worse. Baby Boomers retiring, not enough skilled or trained workers to take their place. A recent Deloitte and The Manufacturing Institute study stated that manufacturing sector can’t find workers with the right skills to fill around 600,000 jobs. Hopefully Cisco’s Remote Expert and Cisco’s other solutions will help. Check out Ron Kafka’s blog titled “Realize Business-Wide Benefits with Cisco’s Remote Expert” to find more about Remote Expert. Read More »
Tags: cisco solutions, collaboration, Deloitte, Election, fiscal cliff, industry health, Institute for Supply Management, ISM, PMI, recovery, remote expert
In a recent interview, I discussed the importance of prioritizing business processes that have the most impact when deploying virtual desktops. One common business process that can significantly benefit from a virtual desktop delivery model is in customer service. Cisco offers an innovative contact center solution that creates the foundation for positive customer service, resulting in greater customer satisfaction, loyalty and competitive advantage. With the latest release of Cisco Virtualization Experience Infrastructure (VXI), we are able to support Cisco Unified Contact Center Enterprise, further improving the benefits to contact centers that are moving to desktop virtualization.
By deploying Cisco Contact Center Enterprise as part of Cisco VXI, IT can now Read More »
Tags: Cisco Finesse, Cisco Unified Contact Center Express, Cisco Virtualization Experience Infrastructure, Cisco VXI, collaboration, unified workspace, virtualized desktop