In last week’s blog, Bank Branches – “News of my death has been greatly exaggerated”, I argued that bank branches are not only thriving, but are the foundation customer interaction channel for most retail banks and that video will be the enabling technology to reinvigorate and reenergize the branch. Read More »
When I meet with customers, one of the most frequent questions I get asked is what makes a tablet suitable for enterprise use. It’s a great question. I then share my thoughts – and they in turn provide theirs.
The timing’s right to consider this – at least when considering projections, such as from Deloitte, which are forecasting that 50% of computing devices in 2011 will NOT be PC’s – but will be tablets or smartphones. The landscape’s changing indeed.
So, for those of you considering a tablet solution to redefine how your employees go about their work, here are some key areas I’ll share that your colleagues are thinking about. That you may want to consider as you sort through the landscape of tablet options available to you to change your business processes:
- How important is it that your tablet solution is fully integrated into your communications capabilities, such as voice and/or video interoperability, secure social messaging or offering full desktop computing?
- Is corporate governance and compliance in your enterprise a factor? For example, are detailed call records, secure call recording with redundant backup systems key record keeping capabilities for your business, due to regulatory requirements?
We’re excited to share that earlier this week Cisco was honored at the National Dance Institute’s 34th annual gala at the Best Buy Theatre in New York City. National Dance Institute (NDI), a non-profit organization founded by world-renowned dancer Jacques d’Amboise, provides students access to classes and performances in the arts free of charge.
What a fantastic event! Founder d’Amboise spoke about his experience using Cisco TelePresence to globalize dance. Cisco was recognized for its part in hosting the first dance rehearsal via Cisco TelePresence for dancers to share virtual performances between New York and Shanghai in June 2010.
I was reminded by a colleague who visited the Promat 2011 event recently of a case study that catches the imagination whenever we talk about it. My colleague had met up with the folks from Datria at the event. Datria were showing the Cisco and Datria Unified Communications (UC) Voice Picking Solution that Coca-Cola Refreshments U.S.A. (CCR) uses (CCR used to be called Coca-Cola Enterprises Inc. before acquisition) in 100 locations or more to date.
For years Coke used a manual pick system Then they moved to a semi-automated one that could deal with full pallets, but then, with more and more products being added, Coca-Cola Refreshments U.S.A (CCR) found that it needed a better system to handle mixed pallets and make less shipment errors. Enter Cisco and Datria.
Way back in 2007, CCR began looking for differentiating technologies, techniques and methodologies that would improve order accuracy. A combination of Cisco, Datria and SAP proved the best solution as CCR chose the Cisco and Datria Warehouse Unified Communications Voice Picking Solution.The benefits have proved phenomenal for CCR.
As their order profile changed CCR could no longer rely on a manual system to deal with mixed cases (80% of the order volume is now mixed pallets). CCR needed to have order accuracy rates of over 99.5% to get preferential supplier treatment from customers like Walmart. The Voice picking solution gives CCR 99.8% overall accuracy and 100% in some locations. And there’s more… Read More »
Tags: accuracy, Borderless Networks, Cisco, cisco coke, coca cola, coke, coke cisco, coke networking, cola, collaboration, english, fork-lift, French, globalization, Industry, innovation, languages, logistics, Manufacturing, mobility, operations, pallets, plant, productivity, Spanish, sprite, supply chain, unified communications, Warehouse, wireless
As I think back to the turn of the century, I remember banking analysts, as well as technology luminaries, were all boldly predicting the demise of not only banks in general, but of the bank branch in particular. Their mantra was, “turn bricks to clicks”. According to their view, consumers were going to abandon the branch in favor of alternative channels such as contact centers, ATMs, the Internet and, more recently, mobile devices.