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Is Your Hospital Going Broke from Poor Communication?

A few years ago I surveyed around 500 hospital employees in all job categories and departments and asked what the biggest challenge to their workday was.  Three of the top six responses contained “communication”.  So today when I was reading an AHA report[1] on patient flow I was not at all surprised to see communication winning the top prize as the most pervasive and the hardest problem to fix -- taking 60% of the votes.  It outpaced the second runner up -- visibility to data – which came in with only 30% of the votes.

 “There is strong agreement that communications is the most difficult obstacle to overcome”

-AHA Report of the 2012 Patient Flow Challenges

Dr. Daniel Z Sands

Communication concerns were seen to impact discharge, inefficient patient handoffs and insufficient post-discharge contact with patients.  This is consistent with another study done by the University of Maryland on the impact of inefficient and poor communication, finding that U.S. hospitals conservatively waste over $12 billion annually as a result of communication inefficiency among care providers.  Interestingly, the study linked communication issues with increases in the length of hospital stays which has a direct impact on profitability – accounting for nearly 53 percent of that $12 billion annual economic burden.

Another study by Thompson Reuters demonstrated an indirect relationship between average length of stay (ALOS) and operating income -- the shorter the ALOS, the better the operating income[2].

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It’s Universal — Collaboration is a Must-Have and It Pays Off

June 15, 2012 at 4:43 pm PST

I just returned from our premier customer event, Cisco Live, where I had the opportunity to spend time with customers from Istanbul, New York, San Jose, Singapore and more. Many of our conversations centered on how collaboration is a must-have, and more importantly, the different ways it pays off.

What I found most interesting is Read More »

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How much does telecommuting save, anyway? (Hint: LOTS)

Rely on the trusty Internet Business Services Group within the Cisco to come up with insightful research nuggets on how we all really work.  Their latest IBSG Horizons Study, “The Everywhere Employee“,  gives some fascinating detail on the dollars and sense underlying the idea of working “your way”.

Most interesting to me, of course, is the part about telecommuting.  Did you know that 44% of knowledge workers telecommute at least one day a week?  And that this one day a week alone saves companies $2,400 a year per employee?

So let’s do the math (my favorite part).  In a 10,000 person company, 4,400 employees work one day a week from somewhere else, which translates to a whopping $11 million a year.  Enough to pay for some nice executive bonuses!

This pairs nicely with the findings of a study Stanford University professors published in November 2011, “Does Working from Home Work?”.  They gave an emphatic “yes” and also ran the numbers specific to their use case (which examined full-time telecommuters), located in Appendix A4.

So how does this relate to video? In every way possible. Not only can you use a nice, sleek EX90 TelePresence unit on your home office desk, you can use Jabber video on your tablet. Or take your laptop into the neighborhood coffeeshop and join the video-based Webex meeting (just please remember to mute: coffee grinders are loud).

See you on video!

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Bringing Telepresence and WebEx Worlds Together – Cisco TelePresence WebEx OneTouch 2.0

At Cisco we truly believe that anyone, anywhere should have the ability to collaborate and participate in face-to-face interactions wherever, however and with whomever they choose. We therefore focus on delivering innovative new technologies that further enhance and enable interoperability between our existing industry leading collaboration solutions, providing our customers with a high quality collaborative meeting experience wherever and whenever they wish.

Cisco TelePresence® WebEx® OneTouch 2.0 gives customers the ability to extend telepresence and WebEx capabilities through their entire organization in one simple conferencing experience. The technology provides interoperability between Cisco TelePresence and Cisco WebEx Meeting Center, enabling two-way video, audio and content sharing between attendees using any type of telepresence endpoint and any WebEx conference participants – including mobile users.

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Cisco Remote Expert for Retail Banking at Cisco Live

This week thousands of IT professionals will be attending Cisco Live in San Diego so they can learn of innovations that can help them leverage the power of the intelligent network.

We are excited to showcase a variety of solutions that enable financial services firms generate revenue, reduce expense and mitigate risk. Specifically, we will be showing and discussing how Remote Expert for Retail Banking helps enable banks to maximize the efficiency and productivity of financial services advisors so they can capture customer business at first contact and deliver the personalized customer service the customer desires. Read More »

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