Management capabilities are key to the delivery of private, public, and hybrid cloud services, providing scalability, reliability, security, and economic feasibility. Learn about recently announced new management capabilities in Cisco Hosted Collaboration Solution (HCS) from Eric Schoch, leader of the Cisco HCS product teams. Eric shares how management enhancements are targeted at providing greater visibility and faster resolution of issues, resulting in better service level agreements and more scalable, economical operation benefiting both customers and partners. Eric also touches on what the future will bring in the area of management.
Before and after our Cisco Hosted Collaboration (HCS) announcement, we conducted a series of interviews with members of Read More »
When does a new business relationship need to move from being a virtual (online) experience to a physical (in-person) experience? That question was a topic of discussion with a couple of friends, over a beer after a recent TechHub event. Moreover, I have been pondering this issue since I participated in the pilot of an International Investment Forum.
How much of our business conversations need to be face-to-face? With all the electronic communication options that are at our disposal today, does it really matter?
I was at Gartner Summit in Las Vegas last week after missing the prior year. One thing that struck me this year was the increased dialogue around changes IT organizations need to make in their people and processes in order to prepare for both the convergence of IT infrastructure and the move to cloud. Now I know that analysts have talked about the area of IT operations management for some time but what was different was that customers were talking about it too.
At Cisco Services, we’ve had an increasing number of customers asking us to help them better align their people and process to take full advantage of Cisco’s innovative data center technologies. This growing interest in change was on full display at Gartner Summit, as both analysts and customers were discussing what change would mean to them.
So what are some of the things you should consider to get your IT organization best prepared for change? First, you need a leader committed to changing the way your IT runs. The CIO at Seattle Children’s Hospital, Drex DeFord, says he started by re-setting his organizational purpose, identifying patients as their customers, not employees. He then focused his strategy on removing complexity from his IT organization, not just on the technology side but in his people and processes as well, to allow IT better flexibility to understand and deliver against their customers’ expectations.
Eric Schoch, Director of Product Management for the Cisco Hosted Collaboration Solution product teams, explains the new private cloud solution that empowers large enterprises to build their own collaboration cloud using Cisco’s validated and tested solution and full management capabilities.
Before and after our Cisco Hosted Collaboration (HCS) announcements on December 6, we are providing a series
Almost every customer that I speak to is looking at the opportunity that new mobile devices -- smart phones and tablets -- bring to increase collaboration and drive new business capabilities. And consistently, customers are asking these five questions:
How closely will the UC capabilities on my mobile device not just meet, but exceed the experience on my desktop?
Will users be able to make and receive calls on their mobile devices anywhere in the world as if they were using their desk phone?
Is video to the mobile device available at all, and if so is it really “business-ready” or is it more of a poor imitation of the TelePresence experience?
Are Wi-Fi access points evolving to better handle the increased traffic and usage patterns that come from adding mobile devices on the network?
If I choose a cloud provider for UC-as-a-Service, will that in any way limit my ability to deliver UC capabilities to a mobile device?
For Cisco, these questions are easy to answer because mobility and user experience are not an afterthought. Our collaboration development philosophy is people-centric -- that is driven by the user experience. And in the post PC era where tablets and mobile phones are primary work devices for many during each day, that experience must not just be equivalent to the desktop -- but maximize the unique opportunity that these new form factors provide. This is a fundamental change in the user experience model and Cisco is maximizing the potential of this new class of mobile devices. Read More »