Our latest episode is out! This one is all about the Contact Center and we spent a lot more time showing examples of Social Media integration. Everyone agrees that ‘the internets’ are a huge watering hole of opinions and valuable business data…but its overwhelming when trying to figure out just how you might leverage it. Now you can integrate all that goodness with the maturity of business relevant call center and all the process that implies.
Jimmy Ray shares his personal experience volunteering to work in an actual (non-Cisco) call center all night long to gain better experience for how we developed this show. Check out his blog for more details on this.
This show featured Packaged CCE (Contact Center Enterprise), Feature Rich Reporting, Finesse Agent, Social Miner and even a few field trips to see what Cisco is doing with their ‘Social Media Listening Center’ and a very cool mobile application we internally refer to as ‘Roadside Demo’ that will open your mind as to how mobile devices SHOULD be part of your Contact Center Strategy.
Your smart sprinkler system is happily pumping water to your lawn in highly efficient sprays that are “aware” of the soil, the climate, the weather, the time of day, and even whether or not your kids are playing in the backyard on a Saturday. Suddenly, a faulty valve bursts and an uncontrolled geyser erupts. One part of your property is about to be ruined by flooding while the rest of the lawn is left to yellow in the sun.
You and your family are miles away, yet you know all about it. Sensors throughout the system alert your smartphone. At the same time, machine-to-machine signals shut down the pumps, and an expert from the sprinkler company is dispatched to your home with the precise replacement part and the real-time knowledge to fix the system.
It’s a great example of how the Internet of Everything (IoE) may soon funnel precise information in real time to the people — or machines — that need it most. Many of these “remote expert“ technologies are either already here or on the horizon.
Over the last few years, changes in computing, mobility, video and cloud have transformed the collaboration market profoundly and permanently. By listening to our customers and constantly innovating and improving on our market-leading Unified Communications platform, Cisco has been able to keep pace with these drastic market shifts. Our customers and the industry are recognizing these efforts, and as a result, I am pleased to announce that Cisco has been positioned as a Leader in Gartner’s recently released 2013 Magic Quadrant for Unified Communications and received an ‘Excellent’ rating, the highest rating given in the 2013 Critical Capabilities for Unified Communications report.
Choosing the right UC solution for your business is about more than responding to the latest trends in cloud, mobility or software applications. One of the most basic criteria customers use when choosing their UC vendor is around how the UC solution fits into their current environment. We’ve learned that there is no “one size fits all” approach for our customers. Read More »
By Tony Shakib, Vice President of IoT Vertical Business, Cisco
I’ve been in IT for a long time and I often hear that data is worth its weight in gold. Well, I recently spoke with Canadian-based Dundee Mining Company about how the data generated from their mines is now “connected” and helping the mine produce more gold – more economically and more safely.
In my recent No Jitter post, Innovation in Strange Places, I discussed the trends and challenges that are influencing the way we blend our physical and virtual environments to shape the future of the collaborative workspace. I pondered on everything from generational (GenX, GenY, and Baby Boomer) differences, to adaptive and intelligent user experiences, to truly pervasive and interoperable communication technologies. When these factors come together, I believe they will enable us to connect the unconnected and to make the vision of any device, any application, from any location a reality--not just a tag line. Read More »