Recently Cisco made significant efforts around open sourcing our H.264 implementation, including covering the MPEG-LA licensing costs for distribution and working with Mozilla to add support for H.264. However, in this attempt to unstick the logjam that has occurred in the standards bodies, the Internet Engineering Task Force (IETF) failed to reach consensus on the selection of a common video codec.
Cisco’s Jonathan Rosenberg explored this topic more in a recent Collaboration blog post. Read on to find out how we’re planning to move forward and why this conversation is definitely not over!
Tags: Cisco, collaboration, firefox, Google, H.264, html5, ietf, Jonathan Rosenberg, Mozilla, open source, video, WebRTC
In my last blog post, I discussed how mobile collaboration is bringing flexibility to the manufacturing industry, offering transformational benefits in a variety of functional areas including R&D, operations, customer service and sales. Today, I want to take a deeper dive into not just how collaboration can reduce cost, but how it offers manufacturers the potential for real revenue growth.
Along with rapid acceleration of the bring your own device phenomenon and the forecast that there will be 1.4 mobile devices per capita by 2017, it is becoming increasingly obvious that the manufacturing workforce is evolving and going mobile. Yet, many manufacturers are still trying to substantively leverage collaboration and take full advantage of its benefits in a way that impacts the bottom line.
One key opportunity is to use collaboration to better connect product experts and customers. However, without effective collaboration tools, it can be difficult for sales to broker this communication. Mobility solutions enable sales teams and customers services reps efficient access to newly connected plant floor expertise, helping facilitate customer product questions in real time via phone call, text, e-mail or even videoconference. Not only is customer satisfaction improved, but also sales conversion rates increase when the salesperson or service rep secures answers to difficult customer questions before the competition can.
Read More »
Tags: collaboration, Manufacturing, mobility, operational efficiency, revenue growth, video conferencing
Cisco recently announced that we would open source our H.264 implementation under favorable open source terms, and more importantly, provide a binary distribution of that implementation that could be downloaded and integrated into browsers and other applications. We said we’d cover the MPEG-LA licensing costs for this distribution as well. Mozilla responded by saying that, based on this, they would add H.264 to Firefox, using our technology.
Part of our motivation for making this announcement was to unstick the logjam that has occurred in the standards bodies. The Internet Engineering Task Force (IETF) is defining the standards for how real-time voice and video will work natively in the browser. Selection of a common video codec is part of that process. The group has been highly divided on this topic, with two camps – one (including Cisco), in favor of industry standard H.264, and others in favor of Google’s VP8 technology.
We hoped that our announcement, and Mozilla’s agreement to support H.264 as a common codec, would provide enough impetus to sway the standards to a concrete decision so that the industry could move forward. Alas, that was not the case. Despite what we felt was a fairly objective analysis on the reasons why H.264 was a better choice for the overall success of real-time communications on the web (click here for a recording), the IETF failed to reach consensus.
Obviously, we’re very disappointed by this. Read More »
Tags: Cisco, collaboration, firefox, Google, H.264, html5, ietf, Mozilla, open source, video, WebRTC
Enthusiasm was at an all-time high at BAI Retail Delivery 2013 in Denver, CO last week as we continue to see major transformation in the banking industry. Within the Cisco booth, we demonstrated a series of solutions that enable digital and physical channels to become more interactive and sales focused, while improving the customer’s banking experience. Attendees were excited to walk through various live customer business scenarios – all enabled by the same infrastructure – and available today.
Cisco’s Omnichannel Booth Experience
The Cisco Financial Services team led the booth tours that took attendees through an end-to-end omnichannel experience. Participants were asked to play the role of an existing customer for the entire demonstration and were shown how Cisco can assist financial institutions in their desire to be more intimate and responsive to their clients’ needs. We demonstrated a seamless customer experience that can drive increased satisfaction and wallet share. Read More »
Tags: Cisco, collaboration, customer experience, Financial Services, omnichannel, remote expert, retail banking, video, video banking
True any to any collaboration means you can collaborate via rich media in real time no matter where you are and who you want to collaborate with. You can use the device you want and collaborate the way you want with voice, video, messaging, or content sharing -- imagine never again hearing the phrase “I will take care of that when I get back into the office.”
Cisco is striving to make this vision a reality and has made significant progress. For example, Cisco recently announced capabilities for:
- Mobile and teleworkers: Making voice, video, messaging and content available outside the corporate network to mobile Jabber users and teleworkers without needing a VPN. Best of all, our customers can realize these benefits with no additional costs.*
- Intercompany and consumer collaboration: Enabling real-time voice, video, and data-sharing capabilities for businesses to collaborate with consumers and business partners using Jabber Guest. Customers or partners simply click a URL, website link, or mobile application to start the interaction. Organizations can build these capabilities into their website or mobile application with the included SDKs.
These capabilities are made possible by the Cisco Collaboration Edge Architecture and an important component of this architecture, the newly released Cisco Expressway – they enable bridging of collaboration islands to enable any to any collaboration.
The diagram below shows the use cases that the architecture delivers. Read More »
Tags: Cisco, collaboration, edge, expressway, Jabber Guest, video