collaboration

February 11, 2019

COLLABORATION

Customer Journey Solutions Release 12.0 has arrived

3 min read

Customer Journey Solutions Release 12.0 enhances on-premises and hosted contact center solutions, including intuitive tools that enable agents to drive quicker resolution closure, creating more meaningful customer interactions.

February 6, 2019

COLLABORATION

Architecting Cisco Unified Communications Manager 12.5 – An Evolutionary Tale

3 min read

The Unified Communications Manager got even better. Release 12.5 is generally available now.

February 5, 2019

COLLABORATION

Going Nowhere Fast?

2 min read

Too much information can turn out to be not enough if the customer doesn’t receive the benefits and your value proposition is not enhanced by the interaction. To take action, put on your customer hat and walk a mile in their shoes – you’d be surprised that what is important may be different – and less complex – than you think.

February 5, 2019

WE ARE CISCO

The 3 Gifts: How Cisco Secretly Changes the World

3 min read

Kenn shares how Cisco's technology and work/life balance enabled him to work from Thailand while his wife tended to ailing parents, and about giving back to the local community.

February 5, 2019

CISCO SERVICES (CX)

The Easy Way to Customize Your Collaboration Technology

2 min read

Getting collaboration technology to work right for your specific company needs doesn’t have to be difficult. And it doesn’t have to break the bank!

January 31, 2019

COLLABORATION

Going Borderless and Defeating Place-ism: The Evolution of Work

4 min read

We have moved into a more versatile, borderless age in which we are now able to both work and collaborate from anywhere. That’s a big leap forward.

January 30, 2019

COLLABORATION

#Workgoals for the Busy Professional This Year

3 min read

It’s 2019. You’ve returned to the office with a fresh start, positive outlook, and a clean inbox. You’ve planned out your whole Q1, H1, FY19 and you’re raring to go....

January 30, 2019

COLLABORATION

Why Are Huddle Spaces So Important and Relevant Now?

2 min read

Huddle spaces match the pace, mindset, and style of how people want to work now: more frequently and in an ad-hoc fashion. A fusion of human, technology, and environment, they redefine time and space for busy people and their projects.

January 29, 2019

COLLABORATION

Aragon Research Annual Report Names Cisco a Leader in Web and Video Conferencing

4 min read

Aragon Research revealed its annual Web and Video Conferencing report, positioning Cisco as a Leader. Cisco Webex placed highly in recent comparisons across the Web and Video Conferencing market.