Every day, more partners are flocking to the Cisco Partner Communities. Why? Well, the communities are staffed with knowledgeable and friendly Cisco community managers who can help answer your most challenging technology questions, give you details on Cisco programs, and keep you informed.
Yep. The information you need is right there for the taking. If that’s not enough, you can visit the extensive documents library to download the information or presentation you need.
We’ve also cleaned up things a bit, too. If you haven’t visited the communities yet, or haven’t been by in awhile, we’ve made it easier to navigate, been straightening up and streamlining over the past few months, based on feedback from partner users.
Come take a quick look:
Check out some of the popular and informative topics. Read More »
Tags: Cisco, collaborate, community, partner, resource, tools
In Part 1, I explained that both sides of the customer experience equation—what I am led to expect, and what I perceive I received—are both heavily influenced by today’s hyperconnected world. Let me recap briefly before I explain how we can approach customer experience in this new world.
Today, I can easily compare products across the globe—and get any number of reviews on your products versus any others. Perhaps even more influential are the social media networks, where those I listen to most—my friends—can quickly influence me and make or break your product. Read More »
Tags: Cisco, collaborate, collaboration, customer, customer experience, expectations, experience, hyperconnected, hyperconnectivity, IBSG, perceptions, rich media, social media, socialminer
Authored by : Kent Wong, Product Manager, Technical Services
It was a evening like any other. The Lone Admin walks into a his local watering hole to relax after a full day of battling issues and keeping his company’s network safe and secure. He is known somewhat as a miracle worker, a conundrum wrapped in an enigma. Even against the most sinister of network issues he is able to stand his ground and find resolution all by himself. How does he do it? None of his peers know.
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Tags: Apple iPad, cisco support community, collaborate, collaboration, discussion forum, engage, forums, iPad apps, iphone, mobile, online support, online video, small business, small business support, tech support, tehncial support, wifi