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Collaboration is Hot … A Report From Duke University Fuqua School of Business

I had the distinct pleasure this week of participating as a speaker at Duke University’s Fuqua School of Business. Professor Tony O’Driscoll, Fuqua’s executive director at the Center for Technology, Media and Entertainment and a Cisco customer, hosted a “social business immersion day” with a very stimulating line-up of guest speakers. Read More »

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Migrating a Cisco UCM Cluster to UCS from a Small Village

Upgrading a critical enterprise call processing system to a completely new virtualized server platform sounds pretty tricky. Doing it from 5,000 miles away, in the public square of a sleepy Spanish village using your laptop and a VPN connection over the free municipal WiFi service sounds … well, maybe a little crazy. Recently, I did just that, migrating our Cisco Unified Communications Manager (UCM) cluster in Johannesburg, South Africa to the Cisco Unified Computing System (UCS) platform from the small village in Spain where I was vacationing.

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How Cisco IT Migrated 87,000 Voicemail Boxes in a Weekend

Changing voicemail systems--or the servers they run on--can be a big, time-consuming, and difficult task. Yet recently we did both.  We migrated our application platform from Cisco Unity 7.0 (2) running on Cisco 7800 Series Media Convergence Servers,  to Cisco Unity Connection 8.5 running as a virtual machine onthe Cisco Unified Computing System (UCS) platform. What’s more, we completed the cutover of more than 87,000 voicemail boxes to the new platform in a single weekend.
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Collaboration is Hot … A Report from Cisco’s CIO Summit

The temperatures are soaring into the mid-90’s here in Scottsdale, but that’s not the hottest topic at Cisco’s annual CIO Summit, an exclusive forum for top CIOs. Collaboration continues to be a burning topic – one that was discussed at the breakout session I led earlier this week.

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Identifying a Caller’s Location for Emergency Response

If someone in your corporate building makes an emergency call, will responders know where to go? Years ago a phone was always in one location, and the phone number was as good as an address for identifying where you were. With IP telephony features for mobility, and with software phones that travel with your laptop, it can be hard to identify the physical location where a call is coming from.

At Cisco, we use several approaches to providing the right location information for emergency response. And we’ve learned how a simple portion of our dial plan can have a dramatic and painful impact on our Emergency Response system. You may find these ideas helpful for configuring emergency calling and response capabilities at your own sites.

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