I use my desk phone only about once a day, but most callers still reach me on their first try. How is this possible? With Cisco Unified Mobility: Single Number Reach (SNR), a feature that allows me to control how incoming calls are sent to my desk, mobile, or soft phones.
Although this SNR feature has been supported on Cisco Unified Communications Manager for many years, recent versions that we’ve been testing on the Cisco ACE network extend it to all of the phones and video endpoints I use in my work.
Most ACE network users are salespeople, so SNR is a great tool for helping them stay in touch, especially when traveling, working away from the office or during the holidays. With this in mind, we conducted a study that showed that Cisco could potentially gain the value of more than US $130 million per year from improved productivity by adopting SNR — and that is only taking salespeople into account!
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Tags: ACE, coc-collaboration, productivity, single number reach, snr, UC, unified communications, unified mobility
In an earlier post, my colleague Reid Bourdet described how we migrated our largest Cisco Unified Communications Manager (Cisco UCM) cluster to a virtual machine environment running on Cisco Unified Computing System (Cisco UCS) servers. This was the 19-node (server) Cisco UCM cluster that serves the Cisco headquarters campus in San Jose, California; and we completed the migration over a weekend.
What makes that move even more interesting is that we’re nearly done consolidating 5 separate clusters into one virtual environment, and reducing the total number of servers by a factor of four. Virtualization on the Cisco UCS hardware allows us to consolidate multiple UCM nodes on a single blade. In this post, I’ll provide more details about the scope of this migration, the results we’ve gained, and how we’ll continue migrating other Cisco UCM clusters to Cisco UCS servers around the world.
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Tags: cisco mcs, Cisco UCS, cluster, coc-collaboration, server, UC on UCS, UCS, unified communications, virtualization, VM
Application software or what we more commonly refer to as apps – computer software designed to help users perform specific tasks – continues to explode. Read More »
Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, highlights Cisco’s transformation in the areas of communication and collaboration. Pervasive video has made communication and knowledge sharing extremely efficient and effective at Cisco. Both virtual events and the Integrated Workforce Experience (IWE) internal collaboration platform have been especially influential in enabling greater, more effective communication. Read More »
Tags: aaron chiles, CIO, Cisco, Cisco IT, cisco on cisco, coc-collaboration, collaboration, communication, information technology, iwe, Knowledge Sharing, pervasive video, Rebecca Jacoby, video, virtual events
As you all know, Cisco has defined collaboration as four key pillars: Social, Mobile, Visual (Video) and Virtual. We all have been experiencing these pillars – each one of them is critical and is moving into the enterprise. And what is particularly exciting is their convergence and rate of speed. Read More »