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Collaboration is Hot … New Apps for the Enterprise

Application software or what we more commonly refer to as apps – computer software designed to help users perform specific tasks – continues to explode. Read More »

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Immersive Collaboration – CIO Insights (Video)

Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, highlights Cisco’s transformation in the areas of communication and collaboration. Pervasive video has made communication and knowledge sharing extremely efficient and effective at Cisco. Both virtual events and the Integrated Workforce Experience (IWE) internal collaboration platform have been especially influential in enabling greater, more effective communication. Read More »

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Collaboration is Hot … Bringing Productivity Services and Apps into the Enterprise

As you all know, Cisco has defined collaboration as four key pillars:  Social, Mobile, Visual (Video) and Virtual. We all have been experiencing these pillars – each one of them is critical and is moving into the enterprise. And what is particularly exciting is their convergence and rate of speed. Read More »

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Collaboration in Action … A Report from Cisco Bangalore

Last month, I had the pleasure of visiting my IT team based in Bangalore, India.  I was very impressed with how Cisco’s four pillars of our collaboration strategy (social, mobile, virtual, visual/video) are showcased at the Bangalore campus.  Read More »

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Contact Center SIP Trunks Part 2 — Reducing Costs and Improving Call Control for Outsourced Contact Centers – Future Directions

In my  first blog I described how Cisco IT is interconnecting our outsourced Contact Centers using SIP trunks, replacing the more costly (and less effective) PSTN trunks.  In our first round of SIP trunk deployments we expect to save almost 25% of our current contact center calling costs (or $2M per year).  But there were other, less tangible benefits as well.
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