Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, highlights Cisco’s transformation in the areas of communication and collaboration. Pervasive video has made communication and knowledge sharing extremely efficient and effective at Cisco. Both virtual events and the Integrated Workforce Experience (IWE) internal collaboration platform have been especially influential in enabling greater, more effective communication. Read More »
Tags: aaron chiles, CIO, Cisco, Cisco IT, cisco on cisco, coc-collaboration, collaboration, communication, information technology, iwe, Knowledge Sharing, pervasive video, Rebecca Jacoby, video, virtual events
As you all know, Cisco has defined collaboration as four key pillars: Social, Mobile, Visual (Video) and Virtual. We all have been experiencing these pillars – each one of them is critical and is moving into the enterprise. And what is particularly exciting is their convergence and rate of speed. Read More »
Last month, I had the pleasure of visiting my IT team based in Bangalore, India. I was very impressed with how Cisco’s four pillars of our collaboration strategy (social, mobile, virtual, visual/video) are showcased at the Bangalore campus. Read More »
In my first blog I described how Cisco IT is interconnecting our outsourced Contact Centers using SIP trunks, replacing the more costly (and less effective) PSTN trunks. In our first round of SIP trunk deployments we expect to save almost 25% of our current contact center calling costs (or $2M per year). But there were other, less tangible benefits as well.
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Tags: border element, Call Center, coc-collaboration, contact center, CUBE, extranet, outsourced, PSTN, SIP
Cisco has partnered with several outsourced vendors over the years for initial handling of many front-line calls and general information inquiries. Connecting these vendor environments into a single Cisco customer contact environment is critical for good customer care, but costly and not always easy. However, early this year we made a change: we’re using SIP trunking and Cisco Unified Border Element to bring us much closer together, and save money into the bargain.
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Tags: blind push, border element, Call Center, coc-collaboration, contact center, CUBE, outsourced, PSTN, SIP