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“Rules of Thumb” for Co-Locating UC Hosts on Cisco UCS Servers

One part of my job involves designing the virtualization model for our internal unified communications (UC) system deployments around the world. A critical task in this design is specifying which UC virtual machines (VMs) can share a Cisco Unified Computing System (Cisco UCS) server chassis or blade and which ones can’t. When migrating UC servers to a shared virtual environment, we need to make sure we carefully balance each VM’s needs for CPU, storage, network and memory. Read More »

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ACE Network: Making Voice Calls Easier with Cisco Unified Mobility Single Number Reach

December 5, 2012 at 12:30 pm PST

I use my desk phone only about once a day, but most callers still reach me on their first try. How is this possible? With Cisco Unified Mobility: Single Number Reach (SNR), a feature that allows me to control how incoming calls are sent to my desk, mobile, or soft phones.

Although this SNR feature has been supported on Cisco Unified Communications Manager for many years, recent versions that we’ve been testing on the Cisco ACE network extend it to all of the phones and video endpoints I use in my work.

Most ACE network users are salespeople, so SNR is a great tool for helping them stay in touch, especially when traveling, working away from the office or during the holidays. With this in mind, we conducted a study that showed that Cisco could potentially gain the value of more than US $130 million per year from improved productivity by adopting SNR — and that is only taking salespeople into account!

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Upgrading Five UC Clusters to Cisco UCS Reduces Servers and Costs

In an earlier post, my colleague Reid Bourdet described how we migrated our largest Cisco Unified Communications Manager (Cisco UCM) cluster to a virtual machine environment running on Cisco Unified Computing System (Cisco UCS) servers.  This was the 19-node (server) Cisco UCM cluster that serves the Cisco headquarters campus in San Jose, California; and we completed the migration over a weekend.

What makes that move even more interesting is that we’re nearly done consolidating 5 separate clusters into one virtual environment, and reducing the total number of servers by a factor of four. Virtualization on the Cisco UCS hardware allows us to consolidate multiple UCM nodes on a single blade.  In this post, I’ll provide more details about the scope of this migration, the results we’ve gained, and how we’ll continue migrating other Cisco UCM clusters to Cisco UCS servers around the world.

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Collaboration is Hot … New Apps for the Enterprise

Application software or what we more commonly refer to as apps – computer software designed to help users perform specific tasks – continues to explode. Read More »

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Immersive Collaboration – CIO Insights (Video)

May 25, 2012 at 12:00 pm PST

Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, highlights Cisco’s transformation in the areas of communication and collaboration. Pervasive video has made communication and knowledge sharing extremely efficient and effective at Cisco. Both virtual events and the Integrated Workforce Experience (IWE) internal collaboration platform have been especially influential in enabling greater, more effective communication. Read More »

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