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WebEx Social Community Boosts Cisco Salesforce Productivity and New Product Launch Bookings

January 18, 2013 at 10:30 am PST

Keeping more than 20,000 Cisco salespeople in 87 countries up to date on our hundreds of products and solutions is a critical and challenging task. Just ask members of the Global Virtual Team Program. They are responsible for bringing SMEs from various business units together to provide product and related training directly to the salesforce, which is mostly done through WebEx conference calls, webinars, recorded content on shared topics, hands-on labs, and live events at Cisco’s San Jose campus. Read More »

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New Cisco IT Blog Series: Collaboration is Good Dog Food

January 16, 2013 at 10:30 am PST

Have you ever wondered where the saying “Eating your own dog food” came from? According to Wikipedia it originated from an Alpo Dog Food television ad (circa 1970′s) where Lorne Green professed to feed his own dogs Alpo. Even better, in 1988 the president of Kal Kan Pet Food was known to eat a can of their dog food at shareholder meetings! Now that is what I call commitment! Simply put, eating your own dog food is “…when a company uses its own product to demonstrate the quality and capabilities of the product.” At Cisco, our version of eating our own dog food is called Cisco on Cisco.

My job is to lead IT Collaboration projects and consulting engagements that drive the adoption and usage of Cisco’s social enterprise software platform WebEx Social. For this reason I thought it was appropriate to call my new blog series Collaboration is Good Dog Food. Get ready for a hearty helping of Collaboration sprinkled with a little WebEx Social. Read More »

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How Cisco IT Manages UC and Video Services

Cisco IT is transforming itself to deliver IT As A Service (ITAAS), and this is changing the way we deliver all IT services internally, including our unified communications (UC) and video services. For the business, we offer transparent IT cost information and (over time) cost reduction, as well as the ability to re-use service components for faster delivery of new services. For our employees, we are making the processes for ordering and provisioning IT services fast, automated, simple, and consistent. This goal is particularly important for our UC and video services, which provide essential voice and video communications tools for our employees.  Read More »

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ACE Network: Testing Desktop Virtualization for Mobile Employees

Virtual Desktop Infrastructure or VDI is getting a lot of attention these days. It allows companies to replace high-cost laptops with a lower-cost, secure device. It also allows employees to access a secure, cloud-based desktop from any device across the Internet.

Desktop virtualization has been popular among the Cisco salespeople who are ACE users because they can access the same centrally stored applications and content wherever they have an Internet connection and whether they are using a laptop or tablet. The faster startup time for the tablet client compared to booting-up a laptop may be one reason for this popularity, because it helps salespeople get information quickly, especially when they are talking with a customer.

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“Rules of Thumb” for Co-Locating UC Hosts on Cisco UCS Servers

One part of my job involves designing the virtualization model for our internal unified communications (UC) system deployments around the world. A critical task in this design is specifying which UC virtual machines (VMs) can share a Cisco Unified Computing System (Cisco UCS) server chassis or blade and which ones can’t. When migrating UC servers to a shared virtual environment, we need to make sure we carefully balance each VM’s needs for CPU, storage, network and memory. Read More »

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