I have to envy my colleagues in the Cisco IT ACE program: they get to play with the latest toys. For several months now they’ve been playing with the newest Cisco releases of video phones while the rest of us looked on. Just recently though, they’ve started showing up on Cisco desks – lots of desks. They’re sleek and look a little like Apple iMacs have taken over the workplace. The Cisco DX70 and DX80 have arrived and I’m certain if you could see them you’d be impressed. And you’d probably want to play with them, too. But what are they for?
Cisco TelePresence is designed to create a virtual reality, to make you feel like you’re face-to-face with people, no matter how far away you are in the world. That used to take a lot of complex, standardized, in-room design, color, lighting and deployment. We had to custom-build the rooms, put in special lighting and tables, and more. Each new room was an added expense. I have to admit, though, the end result was awesome. Working with people over immersive telepresence, I pretty much forget the technology after a few minutes, and I’m not really aware of anything but being in the same room with the people in front of me.
We have a little problem at Cisco: not enough TelePresence. This may sound strange since Cisco IT has installed over 1600 TelePresence endpoints already, which gives us about one TelePresence unit for every 50 employees. Utilization of these units is still greater than 60% worldwide (and some are in private offices or homes, which drives up utilization in the shared units). This means that it’s hard to find an available TelePresence room near you when you need it. Read More »
From Lance: It’s as easy as dialing a phone … no, wait it’s even easier
I dial the phone so often I don’t even think about it anymore: looking up someone’s phone number, and dialing their number into the phone – it’s second nature by now. But do it often enough in one day – or spend too much time looking up the number or dial the wrong number – and it gets to be a real pain.
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There is plenty of reading collateral out on the internet that covers the “technology” side of migrating from a legacy voice system to IP Telephony and Unified Communications (e.g. Cisco Collaboration Systems Migration and the Cisco IT Migration Best Practice) but not much that covers the human aspects that need consideration. Read More »