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Africa – Connected Continent – At Last

If you haven’t looked at opportunities in Africa in the last couple of years, it’s time to take another look. A massive amount of new internet connectivity is creating new possibilities for the continent, changing the face of Africa forever.  The economic and social development opportunities created by high speed, stable and affordable internet access were something that the people of Africa could only dream of until relatively recently – now that dream is fast becoming a reality. Read More »

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Talk2Cisco: Work Life Redesign – What You Need to Know

On Tuesday, March 15, 10:00 AM PT, be sure to attend Talk2Cisco, a live, real-time, social, interactive, online video broadcast featuring Cisco leaders Carlos Dominguez, SVP, Office of the Chairman of the Board and CEO and Lance Perry, VP of Cisco IT Customer Strategy & Success talking about how they managed the Web 2.0 learning curve, adopted a new mindset, and redesigned the way they work—for the better.

Since this event will be broadcast live via Ustream.tv, Talk2Cisco will put you, the viewer, directly in touch with Carlos and Lance so they can answer questions submitted by you.

Be sure to attend this event on March 15, at 10:00 AM PT by going here.  I encourage you to comment on the Ustream.tv event via this blog post.

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Cisco Quad in Action

In November 2010, Cisco introduced its own software-based enterprise collaboration platform: Cisco Quad. Underlying this platform at Cisco is the development of a transformed way of working that Cisco calls the Integrated Workforce Experience, or IWE. IWE powered by Cisco Quad extends the power of collaboration to employees by combining a foundation of video and unified communications with personalization and relevancy features, applications, and services on the network and integrating them with business and content management systems.

Integral to the IWE environment are collaborative communities created around job and organizational functions, roles, and topics of interest. Members of a community collaborate to achieve their goals, organize and access informational assets and transactional tools, and promote their interests.

Early adopters of IWE span multiple organizations across Cisco including Cisco’s Central Development Organization, Customer Value Chain Organization, and Finance teams to name a few. All these organizations who span multiple geographies and time zones, are already benefiting from an IWE environment that enhances their virtual collaboration and improves productivity; provide quick, convenient access to technical experts and knowledge sharing companywide; and inspires new ways of conducting the product development process.

The following case studies describe the business benefits that internal Cisco functions are reaping from their early implementations of IWE.

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Wiki Helps Macintosh Users with Self-Support, Reduces Costs for Cisco

Like many IT organizations, Cisco IT provides help-desk support only for Microsoft Windows-based PCs. Yet many Cisco employees choose to use a Mac, even if it means they are on their own for resolving problems, obtaining repairs, installing software upgrades, and similar support tasks. By the end of fiscal year 2009, Cisco had over 8,000 Mac users, and by fiscal 2010, over 12,000.

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Video Is Shifting the Dynamics of Traditional Business Operations

January 25, 2011 at 2:40 pm PST

A Message from Toby Larsen

As the former CIO of Tandberg, I know firsthand the tangible benefits that video can bring to a business.  Tandberg was really a company built around the use of video.  Our network architecture, communication infrastructure and dial plans were designed for mass deployment of video, and the efficiencies that came along with it.  Our use of video vastly exceeded that of traditional voice services and textual communication.

Video is also transforming the way business is conducted at Cisco.  I see it every day through a variety of solutions including WebEx conferencing, TelePresence, digital media signage, and Tandberg products. Ultimately, visual communication is about scaling human talent – doing more with less.  By combining our borderless networks with cloud computing and services, as well as visual and unified communications, we are truly enabling collaboration with anyone, anywhere.  In doing so, we are actually virtualizing our organization and processes, moving our business from place to space.

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