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Collaboration is Hot … Very Hot (A Cisco Collaboration Case Study)

In conversations with customers, I am consistently asked about the business value and return on investment with regard to collaboration.  At Cisco, we define value in terms of productivity, growth and innovation. 

I’ve shared with you in past blogs that we’ll be better able to report more on business value at Cisco once we’ve deployed our own collaboration solution – our Integrated Workforce Experience or IWE – internally. And, although it’s still early days in our own collaboration journey, we do have a few tangible examples of how IWE is now being used successfully within our functional groups. Read More »

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Collaboration is Hot … Very Hot (Adoption is Increasing at Cisco)

Hi everyone.  I’m back with a Collaboration update to my blog series of last fall.

If you followed my blog last year (and I appreciate those of you who offered comments), you know that Cisco has launched a collaboration solution internally which we call the “integrated workforce experience” or IWE. 

Read More »

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Africa – Connected Continent – At Last

If you haven’t looked at opportunities in Africa in the last couple of years, it’s time to take another look. A massive amount of new internet connectivity is creating new possibilities for the continent, changing the face of Africa forever.  The economic and social development opportunities created by high speed, stable and affordable internet access were something that the people of Africa could only dream of until relatively recently – now that dream is fast becoming a reality. Read More »

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Talk2Cisco: Work Life Redesign – What You Need to Know

On Tuesday, March 15, 10:00 AM PT, be sure to attend Talk2Cisco, a live, real-time, social, interactive, online video broadcast featuring Cisco leaders Carlos Dominguez, SVP, Office of the Chairman of the Board and CEO and Lance Perry, VP of Cisco IT Customer Strategy & Success talking about how they managed the Web 2.0 learning curve, adopted a new mindset, and redesigned the way they work—for the better.

Since this event will be broadcast live via Ustream.tv, Talk2Cisco will put you, the viewer, directly in touch with Carlos and Lance so they can answer questions submitted by you.

Be sure to attend this event on March 15, at 10:00 AM PT by going here.  I encourage you to comment on the Ustream.tv event via this blog post.

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Cisco Quad in Action

In November 2010, Cisco introduced its own software-based enterprise collaboration platform: Cisco Quad. Underlying this platform at Cisco is the development of a transformed way of working that Cisco calls the Integrated Workforce Experience, or IWE. IWE powered by Cisco Quad extends the power of collaboration to employees by combining a foundation of video and unified communications with personalization and relevancy features, applications, and services on the network and integrating them with business and content management systems.

Integral to the IWE environment are collaborative communities created around job and organizational functions, roles, and topics of interest. Members of a community collaborate to achieve their goals, organize and access informational assets and transactional tools, and promote their interests.

Early adopters of IWE span multiple organizations across Cisco including Cisco’s Central Development Organization, Customer Value Chain Organization, and Finance teams to name a few. All these organizations who span multiple geographies and time zones, are already benefiting from an IWE environment that enhances their virtual collaboration and improves productivity; provide quick, convenient access to technical experts and knowledge sharing companywide; and inspires new ways of conducting the product development process.

The following case studies describe the business benefits that internal Cisco functions are reaping from their early implementations of IWE.

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