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Cisco Quad in Action

In November 2010, Cisco introduced its own software-based enterprise collaboration platform: Cisco Quad. Underlying this platform at Cisco is the development of a transformed way of working that Cisco calls the Integrated Workforce Experience, or IWE. IWE powered by Cisco Quad extends the power of collaboration to employees by combining a foundation of video and unified communications with personalization and relevancy features, applications, and services on the network and integrating them with business and content management systems.

Integral to the IWE environment are collaborative communities created around job and organizational functions, roles, and topics of interest. Members of a community collaborate to achieve their goals, organize and access informational assets and transactional tools, and promote their interests.

Early adopters of IWE span multiple organizations across Cisco including Cisco’s Central Development Organization, Customer Value Chain Organization, and Finance teams to name a few. All these organizations who span multiple geographies and time zones, are already benefiting from an IWE environment that enhances their virtual collaboration and improves productivity; provide quick, convenient access to technical experts and knowledge sharing companywide; and inspires new ways of conducting the product development process.

The following case studies describe the business benefits that internal Cisco functions are reaping from their early implementations of IWE.

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Wiki Helps Macintosh Users with Self-Support, Reduces Costs for Cisco

Like many IT organizations, Cisco IT provides help-desk support only for Microsoft Windows-based PCs. Yet many Cisco employees choose to use a Mac, even if it means they are on their own for resolving problems, obtaining repairs, installing software upgrades, and similar support tasks. By the end of fiscal year 2009, Cisco had over 8,000 Mac users, and by fiscal 2010, over 12,000.

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Video Is Shifting the Dynamics of Traditional Business Operations

January 25, 2011 at 2:40 pm PST

A Message from Toby Larsen

As the former CIO of Tandberg, I know firsthand the tangible benefits that video can bring to a business.  Tandberg was really a company built around the use of video.  Our network architecture, communication infrastructure and dial plans were designed for mass deployment of video, and the efficiencies that came along with it.  Our use of video vastly exceeded that of traditional voice services and textual communication.

Video is also transforming the way business is conducted at Cisco.  I see it every day through a variety of solutions including WebEx conferencing, TelePresence, digital media signage, and Tandberg products. Ultimately, visual communication is about scaling human talent – doing more with less.  By combining our borderless networks with cloud computing and services, as well as visual and unified communications, we are truly enabling collaboration with anyone, anywhere.  In doing so, we are actually virtualizing our organization and processes, moving our business from place to space.

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Collaboration is Hot … Very Hot (Collaboration solution now deployed across Cisco!)

I am thrilled to blog today about the deployment of Cisco’s own unique collaboration solution across our enterprise to 110,000 employees and contractors worldwide!

This is the culmination of a multi-year project which started as a business process and IT initiative, and evolved as a business unit endeavor after our CEO John Chambers said: “product-ize it.”  So, I’m grateful to my colleagues in the business unit – namely Murali Sitaram, vice president and general manager of the Enterprise Collaboration Platform – for taking ownership of the product and improving upon it. Congratulations, too, to my team in Communication and Collaboration IT, and to the Collaboration Business Technologies team whose vision, innovation, long hours, perseverance and creativity made it happen.

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What is IWE on Quad?

December 16, 2010 at 7:58 am PST

As some of you have heard, IWE on Quad has been officially announced, which marks a major milestone in Cisco’s history, as we deploy our enterprise social software platform company-wide to over 100,000 employees, contractors, and suppliers.

As a member of IT,  I have had the privilege to both work on developing IWE, and use IWE since its inception.  Among other Cisco software and products, IWE has been developed using the agile development method with early alpha and beta releases available to select groups within Cisco.  As my colleague Bram alluded to in his blog post, “Rolling out web 2.0 in the Enterprise”, this early release strategy has not only improved the development process of IWE but has created “champions” or IWE advocates within Cisco who have helped encourage widespread adoption in the latest release.

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