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Collaboration is Hot … Very Hot (How Collaboration at Cisco Resulted in Email Reduction – A Case Study)

Picking up on my blog last week about how Cisco’s own collaboration solution, our Integrated Workforce Experience or IWE, is showing tangible results of business value, I’d like to talk today about another great example at Cisco.  This particular case shows how IWE significantly cut down email volumes.

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From Cairo to Nairobi – Eye to Eye at the Touch of a Button

In my last blog, “Africa – Connected Continent – At last”, I described how the arrival of affordable internet bandwidth in Africa is enabling companies to use technology to transform how they do business. Today at Cisco we have realised huge efficiencies in how we conduct our business internally and we have fundamentally changed how we communicate and collaborate with customers and partners, thanks to TelePresence.

TelePresence allow people to meet face to face over the network without the need to travel. Participants enjoy a high definition, high quality, life-size video experience and can share rich media content. We can now bring in subject matter experts from over one thousand Cisco TelePresence rooms across the globe and put them together with the vast majority of our workforce in Africa as if they were sat just across the table from each another; all at the touch of a button. In fact we can connect Cisco’s TelePresence rooms with any customer or partner TelePresence room, provided they have a B2B exchange with Cisco, so the possibilities are huge.

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Collaboration is Hot … Very Hot (A Cisco Collaboration Case Study)

In conversations with customers, I am consistently asked about the business value and return on investment with regard to collaboration.  At Cisco, we define value in terms of productivity, growth and innovation. 

I’ve shared with you in past blogs that we’ll be better able to report more on business value at Cisco once we’ve deployed our own collaboration solution – our Integrated Workforce Experience or IWE – internally. And, although it’s still early days in our own collaboration journey, we do have a few tangible examples of how IWE is now being used successfully within our functional groups. Read More »

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Collaboration is Hot … Very Hot (Adoption is Increasing at Cisco)

Hi everyone.  I’m back with a Collaboration update to my blog series of last fall.

If you followed my blog last year (and I appreciate those of you who offered comments), you know that Cisco has launched a collaboration solution internally which we call the “integrated workforce experience” or IWE. 

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Africa – Connected Continent – At Last

If you haven’t looked at opportunities in Africa in the last couple of years, it’s time to take another look. A massive amount of new internet connectivity is creating new possibilities for the continent, changing the face of Africa forever.  The economic and social development opportunities created by high speed, stable and affordable internet access were something that the people of Africa could only dream of until relatively recently – now that dream is fast becoming a reality. Read More »

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