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Collaboration is Hot…Very Hot: a report from Canada

Coming to you live from beautiful Toronto, Canada, overlooking Lake Ontario….

Not only is the view spectacular from Cisco’s downtown offices but the Cisco Networkers conference has been an exceptional experience.  During my two days here, I had the opportunity to share our collaboration journey with customers in academia, financial services, healthcare and retail (the largest retailer in Canada).  Read More »

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Collaboration is Hot … Very Hot!! (How Collaboration at Cisco is Used Effectively with Engineering – A Case Study)

I find it gratifying that so many different organizations within Cisco have been able to leverage our collaboration solution – the Integrated Workforce Experience or IWE – to better enable them to improve speed, scale and reuse on a regular basis.  I’ve shared examples with you in my last two blogs about how our Sales and IT departments have used IWE successfully.  Today I’m providing a look into Cisco’s Engineering function and how it is using collaboration to great effect.

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Using Mobility to free you from the desktop – What we’ve learned about deploying Cisco Unified Mobility

Last week, I described what Cisco Unified Mobility is and what it does for me and the other thousands of employees at Cisco.  Today, let me tell you about the deployment process and what we learned.

Cisco IT Implementation

Cisco Unified Mobility requires our Cisco Unified Communications Managers to be on version 7.1 or above, and we started deploying the service soon after we’d upgraded to 7.1.  We deployed Cisco Unified Mobility in each of our 13 Cisco Unified Communications Manager clusters, rolling out the service on a site-by-site basis. This gradual transition process helped to smooth the impact of supporting users and the potential for spikes in outbound calls as employees began working with the SNR feature.  At first, we worried that a large number of calls going out to mobile phones from Cisco sites might overwhelm smaller outbound trunks, but so far we haven’t seen any problems there.  Also, our gradual site-based rollout made it easy to avoid countries that do not allow outbound calling from our private VoIP network to the PSTN (primarily in the Middle East, and in India).

One implementation decision may be a surprise:

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Collaboration is Hot … Very Hot (How Collaboration at Cisco Has Enhanced Selling to Small Business – A Case Study)

Today I’d like to share with you another great example of how Cisco’s collaboration solution – our Integrated Workforce Experience or IWE – is showing tangible business value.  Last week, I noted how one of my colleagues reduced email traffic substantially.  Now a different perspective – from our Worldwide Sales organization and how one of its groups is using collaboration to sell to the small business community.

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The Business Value of Video

Video is a cool technology. It’s a fun way to communicate. It looks neat. But what’s the real business value around video? What does video give us that other forms of communication don’t? How can a particular video solution help your company achieve x or solve y? These are questions that all companies rolling out a video strategy should consider.

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