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Cisco IT’s Strategy for Cisco Unified Communications Manager Upgrades

Cisco IT maintains about 21 Cisco Unified Communications Manager (UCM) clusters to support  150,000 hardware phones and 51,000 software phones used by our global employees, contractors and contact center agents.  In general, Cisco IT likes to stay up to date, and upgrades to most major releases of the Cisco UCM as soon as possible – frequently this occurs before the code is available to our external customers.  We do this to take advantage of new features and to help the product developers identify needed improvements before the release is made available to customers.

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Collaboration is Hot … Very Hot: a report from Enterprise 2.0

Coming to you live from beautiful Boston at Enterprise 2.0 – the premier conference for enterprise social software – where the weather is gorgeous.  Take it from me – Mike’s Pastry is the best place in the world for homemade cannolis!

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Paving the Way for Pervasive Video

Pervasive video is a relatively new concept in the world of IT, but it’s one that organizations of all sizes will increasingly hear more about. Certainly at Cisco we use the term often. In fact, we have a pervasive video strategy. So what does that mean? Well, we have video endpoints and solutions that range from IP video phones for personal communication, to desktop PC video clients and enterprise TV for scalable employee communications, to immersive TelePresence for a life-size, face-to-face experience. But it’s not the number of endpoints and solutions themselves that constitute pervasive video. Rather it’s how we use video throughout the organization to promote collaboration and communication with anyone, anywhere, and ultimately drive business objectives. This end goal is the cornerstone of Cisco’s pervasive video strategy. Read More »

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Collaboration is Hot…Very Hot: a report from Canada

Coming to you live from beautiful Toronto, Canada, overlooking Lake Ontario….

Not only is the view spectacular from Cisco’s downtown offices but the Cisco Networkers conference has been an exceptional experience.  During my two days here, I had the opportunity to share our collaboration journey with customers in academia, financial services, healthcare and retail (the largest retailer in Canada).  Read More »

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Collaboration is Hot … Very Hot!! (How Collaboration at Cisco is Used Effectively with Engineering – A Case Study)

I find it gratifying that so many different organizations within Cisco have been able to leverage our collaboration solution – the Integrated Workforce Experience or IWE – to better enable them to improve speed, scale and reuse on a regular basis.  I’ve shared examples with you in my last two blogs about how our Sales and IT departments have used IWE successfully.  Today I’m providing a look into Cisco’s Engineering function and how it is using collaboration to great effect.

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