I find it gratifying that so many different organizations within Cisco have been able to leverage our collaboration solution – the Integrated Workforce Experience or IWE – to better enable them to improve speed, scale and reuse on a regular basis. I’ve shared examples with you in my last two blogs about how our Sales and IT departments have used IWE successfully. Today I’m providing a look into Cisco’s Engineering function and how it is using collaboration to great effect.
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Last week, I described what Cisco Unified Mobility is and what it does for me and the other thousands of employees at Cisco. Today, let me tell you about the deployment process and what we learned.
Cisco IT Implementation
Cisco Unified Mobility requires our Cisco Unified Communications Managers to be on version 7.1 or above, and we started deploying the service soon after we’d upgraded to 7.1. We deployed Cisco Unified Mobility in each of our 13 Cisco Unified Communications Manager clusters, rolling out the service on a site-by-site basis. This gradual transition process helped to smooth the impact of supporting users and the potential for spikes in outbound calls as employees began working with the SNR feature. At first, we worried that a large number of calls going out to mobile phones from Cisco sites might overwhelm smaller outbound trunks, but so far we haven’t seen any problems there. Also, our gradual site-based rollout made it easy to avoid countries that do not allow outbound calling from our private VoIP network to the PSTN (primarily in the Middle East, and in India).
One implementation decision may be a surprise:
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Tags: cell phone, chris ross, Cisco, coc-collaboration, deploy, find me, mobile, mobility, single number reach, unified communications, voicemail
Today I’d like to share with you another great example of how Cisco’s collaboration solution – our Integrated Workforce Experience or IWE – is showing tangible business value. Last week, I noted how one of my colleagues reduced email traffic substantially. Now a different perspective – from our Worldwide Sales organization and how one of its groups is using collaboration to sell to the small business community.
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Video is a cool technology. It’s a fun way to communicate. It looks neat. But what’s the real business value around video? What does video give us that other forms of communication don’t? How can a particular video solution help your company achieve x or solve y? These are questions that all companies rolling out a video strategy should consider.
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Tags: Business Value, coc-collaboration, TelePresence, video
A lot of our employees, especially salespeople, seem to work everywhere except at their desks. Reaching them used to mean making multiple calls to multiple numbers, and leaving messages at each one. And waiting for an important phone call sometimes meant that you were tied to your desk until it came through.
Now, with Single Number Reach (SNR) — a feature of Cisco Unified Mobility — I can receive business calls wherever I want to be reached at the moment--at my desk, at home, or on my mobile phone. And if I can’t answer, Cisco Unified Mobility gets all my messages sent to a single voicemail box. There’s also a Mobility feature that lets me transfer calls from my office phone to my mobile phone, and back again – without anyone on the other end knowing I’ve changed phones. This helps when I pick up an important call at my desk, but need to take care of something that takes me away from the desk phone. Sometimes I’ve got to get in the car and can use my Bluetooth headset to finish the conversation.
My current SNR profile is configured to route calls to my mobile inside of normal working hours, and then to push them to voicemail on weekends. I even have an access control list (ACL) to allow my manager’s calls to pass through to the mobile number at any day/hour. He does respect normal work hours but we do know emergencies happen from time to time and it is important to be accessible.
All of these Cisco Unified Mobility features were made available to 80,000 phones in our company, by activating them on in our eighteen production Unified Communications server clusters around the world. The truly impressive thing about the Cisco Unified Mobility service is that it can scale to companies of any size. The benefits to the individual user apply no matter if you are an 8 or 80,000 person company. Mobility benefits the individual most.
From our deployment activity, we learned valuable lessons for our customers about implementation decisions, feature adoption by users, and the resulting business benefits.
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Tags: cell phone, Cisco, coc-collaboration, deploy, find me, mobile, mobility, single number reach, unified communications, voicemail