Preserving a consistently reliable, accessible, high-quality video experience for users is paramount to realize the value of video conference as a business-enabling communication service. The better the user experience, the bigger the transformational potential of business video. Read More »
Cisco IT currently has approximately 21 Cisco Unified Communications Manager (UCM) clusters worldwide to support our global voice communications in the production environment. Where we deploy these clusters around the globe reflects our user concentrations, their requirements for call performance, and the availability of and regulatory considerations for network infrastructure in different parts of the world.
Humans are inherently resistant to change. In the workplace, we’re most comfortable using technologies that have been made available to us, as long as they are convenient and easy to use. Rarely do we want to stray from business norms. It’s this human behavior that makes the cultural aspects of a business video strategy the most challenging to execute.
The gathering points for any enterprise social platform are the spaces or communities. These are the containers that are created for users to find and share the information they care about and collaborate with people who have like roles, interests, etc. Ever since we launched a social platform a few years ago, now known as IWE (Integrated Workforce Experience) powered by Cisco Quad, a hurdle for IT has been wide user adoption. Our challenge hasn’t been due to a lack of stakeholder demand for new communities but the speed at which IT can provision communities to keep up with the insatiable demand.
IP telephony has been deployed for over 12 years now within Cisco. We are constantly in an ongoing process to refresh our older phones with next generation devices. It’s not easy – it’s a little like painting the Golden Gate Bridge: you’re never finished.