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Fostering Collaboration through Light-Handed Community Governance

The gathering points for any enterprise social platform are the spaces or communities. These are the containers that are created for users to find and share the information they care about and collaborate with people who have like roles, interests, etc. Ever since we launched a social platform a few years ago, now known as IWE (Integrated Workforce Experience) powered by Cisco Quad, a hurdle for IT has been wide user adoption. Our challenge hasn’t been due to a lack of stakeholder demand for new communities but the speed at which IT can provision communities to keep up with the insatiable demand.

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How Cisco is Implementing an IP Phone Refresh Program

IP telephony has been deployed for over 12 years now within Cisco.  We are constantly in an ongoing process to refresh our older phones with next generation devices.  It’s not easy – it’s a little like painting the Golden Gate Bridge:  you’re never finished.

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Collaboration is Hot…At Cisco Live!

I arrived in Las Vegas Monday for the 20th annual Cisco Live conference for networkers and felt the positive buzz and excitement throughout the Mandalay Bay Convention Center.  There was amazing energy, particularly at the keynote speeches – joining the audience of 15,000 in person (and 40,000 virtual attendees) was very exciting.  It was the most positive feeling I’ve ever experienced at this conference. Read More »

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Cisco IT’s Strategy for Cisco Unified Communications Manager Upgrades

Cisco IT maintains about 21 Cisco Unified Communications Manager (UCM) clusters to support  150,000 hardware phones and 51,000 software phones used by our global employees, contractors and contact center agents.  In general, Cisco IT likes to stay up to date, and upgrades to most major releases of the Cisco UCM as soon as possible – frequently this occurs before the code is available to our external customers.  We do this to take advantage of new features and to help the product developers identify needed improvements before the release is made available to customers.

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Collaboration is Hot … Very Hot: a report from Enterprise 2.0

Coming to you live from beautiful Boston at Enterprise 2.0 – the premier conference for enterprise social software – where the weather is gorgeous.  Take it from me – Mike’s Pastry is the best place in the world for homemade cannolis!

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