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How Cisco IT Migrated 87,000 Voicemail Boxes in a Weekend

Changing voicemail systems–or the servers they run on–can be a big, time-consuming, and difficult task. Yet recently we did both.  We migrated our application platform from Cisco Unity 7.0 (2) running on Cisco 7800 Series Media Convergence Servers,  to Cisco Unity Connection 8.5 running as a virtual machine onthe Cisco Unified Computing System (UCS) platform. What’s more, we completed the cutover of more than 87,000 voicemail boxes to the new platform in a single weekend.
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Collaboration is Hot … A Report from Cisco’s CIO Summit

The temperatures are soaring into the mid-90’s here in Scottsdale, but that’s not the hottest topic at Cisco’s annual CIO Summit, an exclusive forum for top CIOs. Collaboration continues to be a burning topic – one that was discussed at the breakout session I led earlier this week.

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Identifying a Caller’s Location for Emergency Response

If someone in your corporate building makes an emergency call, will responders know where to go? Years ago a phone was always in one location, and the phone number was as good as an address for identifying where you were. With IP telephony features for mobility, and with software phones that travel with your laptop, it can be hard to identify the physical location where a call is coming from.

At Cisco, we use several approaches to providing the right location information for emergency response. And we’ve learned how a simple portion of our dial plan can have a dramatic and painful impact on our Emergency Response system. You may find these ideas helpful for configuring emergency calling and response capabilities at your own sites.

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Collaboration is Hot … A Report from the Gartner Symposium

Collaboration is Hot … A Report from the Gartner Symposium

 

It’s fun to be back at my old stomping grounds – Orlando and Walt Disney World where I worked for 15 years, and I’m pleased to report that everything here still looks amazing!  I hope to run into some of my former colleagues – maybe even Mickey!

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Pruning Your Community Garden: an Approach to Community Lifecycle Management (Part 1)

All enterprise social collaboration platforms include gathering points whereby people can unite with others around a common goal; for example, a program or project, social interest, organization, market segment, product, corporate initiative, technology, etc. Within Quad – Cisco’s Enterprise Collaboration Platform and product – these gathering points are referred to as communities. The longevity of any given community will vary based on several factors, which include temporal needs, relevancy, and usefulness. Some communities will be required for a long time while others may only be needed for a short time. Without clear mechanisms to identify the usefulness of each community and manage those that reach end of life, a social collaboration platform can become difficult to manage from a community governance vantage point. The performance of the platform can be negatively impacted by excessive community clutter resulting from orphaned or unused communities.

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