From Lance: It’s as easy as dialing a phone … no, wait it’s even easier
I dial the phone so often I don’t even think about it anymore: looking up someone’s phone number, and dialing their number into the phone – it’s second nature by now. But do it often enough in one day – or spend too much time looking up the number or dial the wrong number – and it gets to be a real pain.
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Tags: coc-collaboration, crm, Jabber SDK, salesforce, sdk, sfdc
There is plenty of reading collateral out on the internet that covers the “technology” side of migrating from a legacy voice system to IP Telephony and Unified Communications (e.g. Cisco Collaboration Systems Migration and the Cisco IT Migration Best Practice) but not much that covers the human aspects that need consideration. Read More »
Tags: Cisco IT, coc-collaboration, coc-unified-communications, IP telephony, IPT, migration, PBX, UC, unified communications
It’s likely that your users are already stating a clear preference for video calls, but you may not know it. Why? Because with video calling apps like Skype and Facetime, employees may be using their smartphones to place video calls over the cellular network, even when they’re in the office.
For Gen Y employees in particular, video calls are a normal and expected way to communicate. But now, employees of all ages are asking why their workplace doesn’t offer the tools and support for video calling. Read More »
Tags: ACE, coc-collaboration, coc-unified-communications, video
In my job as Program Manager for the Cisco IT Advanced Cisco Experience (ACE) Program, I need to meet regularly with my team members, leaders of the user communities we serve, and other colleagues who are all over the world.
Sure, I could handle some of these interactions with an audio-only phone call, but I’d miss the face-to-face interaction and I don’t have time to travel to meet each team in person. But today I conduct many of these small group meetings and individual conversations as HD-quality video calls over the personal Cisco TelePresence EX90 endpoint that’s on my desk, using the ACE network video services. Read More »
Tags: ACE, coc-collaboration, team, TelePresence, video
In my previous blog post, I talked about how adding a social support layer enabled the IT Mobility team within Cisco to realize cost avoidance of $650k, which was leveraged for new, innovative projects.
Benefits were also seen in Cisco IT’s Email and Calendaring WebEx Social community. Since it’s launch in Q4FY12, the Email and Calendaring Services community has seen more than 33,000 visitors and 300,000 views spread across collaborative wiki posts and discussion forums. The discussion forum alone has over 500 individual discussions through moderated support and user contribution, resulting in a self-service model for those who may have a similar question or issue. Read More »
Tags: calendaring, Cisco IT, cisco on cisco, Cisco WebEx Social, coc-collaboration, collaboration, email, Exchange 2010, IT, mailboxes, office 2010, WebEx Social