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Connected Experience – Cisco CIO Insights (Video)

May 18, 2012 at 12:00 pm PST

Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, explores how Cisco has made the connected experience a reality for employees, customers, and partners — enabling constituents to work from any device they choose and freely access their required services and applications.

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Unifying the Business and Technology Architectures (Video)

May 11, 2012 at 9:53 am PST

Rebecca Jacoby, Senior Vice President and Chief Information Officer, introduces a series of technology responses that Cisco has made to accommodate major market trends, including sustainable productivity, globalization, and the consumerization of IT. The responses involved unifying the business and technology architectures at Cisco to help create strategies around collaboration, widespread virtualization, and mobility. These efforts have resulted in immersive collaboration, Cisco’s cloud, and the connected experience, respectively. Read More »

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New Cisco Study Finds that Millennials’ Workplace Demands for Flexibility Rivals Pay

Attracting new talent in the workforce is a big priority for Cisco – and I’m sure for most companies around the globe.  Companies spend significant time, money and effort to attract these new recruits, but are they prepared to keep them happy and retain them after they come onboard?

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Cisco Signs on for Xerox Managed Print Services for its Global Workforce

I’m thrilled to announce that Cisco has named Xerox as our new IT partner to manage Cisco’s global print operations, making printing services more accessible to our employees who work from different locations using a variety of desktop and mobile devices. 

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How IT as a Service Creates Competitive Advantage

Not a week goes by that I don’t talk with a customer about the reality of IT as a service (ITaaS). The question I am asked most often is, “Does ITaaS really create a competitive advantage for my company?” My answer is always “Absolutely.”

If you’re wondering why I’m so confident about my answer it’s because the ITaaS approach, when embraced by a company, empowers IT to sit closer to the front end of product and service creation. Repositioning IT to the front end allows us to become a strategic advisor to the rest of the company.

As a strategic advisor, IT can develop best practices, lessons learned, and business value examples from actual implementations done within IT’s own organization. These IT learnings help the sales organization and ultimately benefit the customer, which is what creating competitive advantage is all about.

Before I go on, a word about vocabulary. In the ITaaS model IT vocabulary and business vocabulary must be one and the same. If IT is to be a strategic advisor to the business and the decision-makers on the customer side understand business vocabulary, then business vocabulary wins. IT must be able to “talk the talk.”

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