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Collaboration Makes the Future Bright for Healthcare

Well, New Year’s Day is long past. As I continue to plod along with my New Year’s resolutions through this brutally cold winter, I do so with varying degrees of success. I still start my day with an apple-ginger juice and try to eat my veggies.   Along the way I bolster my dedication with the incremental successes that a healthy lifestyle delivers.  I feel lucky to have my health and I’m trying my best to protect it! 

Sometimes, I get bummed when I read the healthcare headlines: There’s a new “super bug”… there is a shortage of doctors… antibiotics are nearing the end stage of their effectiveness…. The headlines can be scary!

But I know that headlines are meant to elicit emotions and capture attention. I recently looked behind the headlines at stories about how companies in the healthcare industry are using Cisco collaboration technology.  I came away feeling optimistic.  There are some cool things happening!

Technology is making a huge difference in doctor-patient care.  

Park Nicollet Healthcare is a nonprofit integrated healthcare system located near Minneapolis. The company was looking for ways to improve collaboration between the more than 1000 physicians on staff. Park Nicolette made huge strides when it added Jabber to its existing Cisco Unified Communications Manager implementation Read More »

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How Telecommuting Simplifies My Workday

For many of us, the process of getting to and from work can create frustration that resonates all day long. Do the following daily obstacles sound familiar to you?

  • 6:15 a.m.: Wake up, feed dog, make coffee, shower, make up, style hair, dress for the office
  • 7:30 a.m.: Drive, sit in traffic, stop by Starbucks, wait in line
  • 9:30 a.m.: Arrive to office late but finally at my desk, answer e-mails
  • 10 a.m.: First conference call of the day via WebEx
  • 1 p.m.: Lunch time! Discover someone has stolen my RedBull from community refrigerator. Must escape building after someone microwaves left-over fish dinner and the odor crawls through the entire second floor
  • 2 p.m.: Back to work, can’t focus well with distracting noise of nearby printer
  • 3 p.m.: Territorial cubicle neighbor creates drama about missing sticky notes
  • 4 p.m.: Back pain and headache kick in, start looking at the clock and dreaming of Hawaii

Read More »

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Ringing in 2015, the WebEx Way

Happy New Year! As I return from the holidays and begin the year ahead, I’m energized and excited about all the amazing accomplishments we achieved with WebEx in 2014. Many recollections come to mind that I’d like to share with you. And I have exciting news for 2015 — already! More on this in just a minute…

WebEx is really at the core of everyone’s work life. With over 60 million users and more than 1 million meetings a day, we really impact how people work and live. It was just a little over a year ago that I started leading the Cloud Collaboration Applications team at Cisco. When I started, I challenged the WebEx product team with a new goal to dramatically improve our already great web conferencing tool. A key element of this goal was a focus on simplicity. Making WebEx simple in addition to enhancing functionality was the target. Bottom line: It is our mission to delight every WebEx user and make their work life more productive.

The New WebEx

My team took this challenge to heart and made significant product changes in this direction. In October 2014, we launched the New WebEx that comes with a new clean intuitive interface, improved web landing pages that make it easier to join online meetings, much faster meeting load times, better video layout, and wideband VoIP audio for better audio quality. Read More »

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One meeting, One experience, for Global Collaboration

Do you ever get to the end of your working day, and realize that you have no idea whether the sun has been shining, or it has been pouring with rain all day?  Sometimes, it is only when I’m in video meetings that someone else will actually notice for me that the sun is shining outside my window! Talking to colleagues in the U.K. while I was visiting San Francisco for Cisco Live brought this point home.  In the U.K., the persistent cloud cover had disappeared, giving way to one of the UK’s rare heatwaves. Meanwhile, in San Francisco, temperatures dropped, and we huddled in jackets and sweaters. It wasn’t meant to be this way!

Did you make it to Cisco Live?  If so, I hope that you had a chance to get to some of the great keynote sessions. My favourite was from Rowan Trollope, in which he demonstrated Cisco’s new video collaboration endpoints.

The new products are making video collaboration simpler and more cost-effective than ever. His demo included an illustration of Read More »

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Exceptional Collaboration Gets Personal

Not too long ago, I was digging around in some old boxes and pulled out my old Motorola RAZR phone, along with a surprising number of other devices I used to carry around. What can I say? I’m a geek. In addition to my phone, I had a digital camera, a notepad & digital pen, an iPod, a GPS, a few spare memory cards and even a Palm Pilot. It struck me that in handful of years everything has changed. All the things I needed those devices for now exist in my smartphone – making my life simpler and easier. Peter Diamandis calls it dematerialization; I call it simplification, and use it as a backdrop for our collaboration technology strategy.

The ability of technology to simplify our experiences inspired our mission: to make collaboration simple. Consider that for all the promise of today’s collaboration technologies to make our lives easier, we are often frustrated by the fact that the most advanced products can’t seem to do the simplest of things; starting a meeting on time, connecting me with anyone anywhere, or allowing me to share my stuff easily. While technology companies race around to one-up each other introducing the next whiz-bang feature, they mostly overlook the one essential: what their product should do really well.

I joined Cisco with the purpose of delivering on this mission and bringing exceptional collaboration technology to everyone, everywhere: every room, every desk, and every pocket. The results of this focus have started to materialize in a set of announcements we started a few months back.

In March, we introduced the products that bring collaboration into every room in the enterprise: the SX10, MX200, MX700, and MX800 endpoints. These products are all about great collaboration experiences: engagement, simplicity, affordability – and award-winning design.

Today, we bring these elements to every desk with the Cisco DX80. It’s time to provide every worker—not just executives—with the tools that let everyone collaborate at a moment’s notice, without technology hassles. Read More »

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