The expectations on the modern marketer are ever-increasing.
The list of skills required includes the classics:
- market research
- creative writing
- attractive branding
- engaging event management
- seamless customer support
Add these relatively newer skills:
- crisp digital photography
- smooth video
- webpage coding
- real-time social media listening
- business analytics
Cisco Community Managers sharing selfies on Community Manager Appreciation Day. #CMADselfie
The community managers behind the brands you continue to support are able to do all of the above. Otherwise, you wouldn’t be happy with the brand. Branding is all about making you happy.
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Tags: branding, CMAD, CMGR, Community Manager Appreciation Day, community managers, Data Science, digital strategy, life after college, marketing, real world experience, social media, social selling, user experience
It’s that time of year again when we recognize and celebrate the work of so many unsung heroes, the Community Managers. Community Manager Appreciation Day is celebrated globally on the 4th Monday of January and was started back in 2010 by Jeremiah Owyang.
I joined the Cisco Global Social Media team in March of last year and have had the pleasure to work with many of our community managers. A common strength that shines through with all our community managers without a doubt is their dedication.
It’s dedication from Anna Sui, Partner Community Manager that allows 81,000 partners to tap into the Partner Community every month. Anna manages over 100 thriving topic areas and has built an extensive community and subject matter expert network where partners can receive and share latest news, product and program updates.
The Cisco Collaboration Community team, made up of Laura Douglas, Denise Brittin, Lisa Marcyes and Kelli Glass, empowers technical IT audiences in the Collaboration Community to learn about collaboration technologies for businesses through peer and Cisco interactions. Direct daily contact with Cisco Collaboration leaders, product managers, services consultants, technical marketing and Cisco engineers through the forums provides visitors with expert information and trusted relationships. The community also offers Cisco customers the opportunity to become more hands-on in shaping the direction of Cisco Collaboration solutions by joining the Cisco Collaboration User Group (CUG). Over 8000 (and growing) CUG members participate in betas, 1-on-1 feedback sessions with product managers, and “sneak peak” pre-announce product briefings.
The Collaboration and Partner communities above are just two examples, yet I know there are many more fantastic examples at Cisco. I’d like to ask all our community managers to take a couple of moments on Monday and reflect back on the dedication they have shown during the previous year and for them to recognize the amazing job they have done. And feel free to share successes by commenting on this blog post.
For our newer community managers and community managers to-be, I’d like to highlight our recently published Cisco Communities Playbook. Although the process of building an online community can be daunting, the Playbook provides guidance around defining, developing and driving engagement within communities. The Playbook still makes a great read for our veteran Community Managers providing ideas that may not have been considered previously.
As I wrap up, I’d like to take this opportunity to thank ALL of our Community Managers for the amazing dedication they have shown and wish them every success as they continue to drive their communities forward. Happy Community Manager Appreciation Day and please do share how you’ll be celebrating.
Tags: CMAD, collaboration, community, partner, social media
Community Managers are the unsung hero of social media ballads. However, today is Community Manager Appreciation Day (#CMAD), so step away from your Facebook, Twitter, Quora, or blog and give yourself a pat on the back!
In honor of #CMAD we created this image that truly captures the role of a Community Manager.
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Tags: CMAD, communities, facebook, MCC, social media, Social Media Strategy, twitter