Service Financial Management is the focus of Domain 6 in Cisco Services‘ DomainTenSM Model for Data Center and Cloud Transformation. Closely related to the User Portal (Domain 4) and Service Catalog and Management (Domain 5), service financial management is one of those organizationally challenging topics for the data center management team -- although with the advent of cloud services, is becoming more widely appreciated and in many cases (e.g. a service provider offering cloud services to businesses, a public sector organization offering services to other regional public service organizations), a mandatory part of your offer. So let’s discuss this area and I’ll point you to a technical white paper from Cisco Services experts on this topic.
Cisco Domain Ten -- Domain 6 -- Service Financial Management
You may have heard of the Cisco® Global Cloud Index. From our predictions, the cloud’s future is both promising and daunting. With the forecast calculating cloud traffic to increase sixfold by 2016, you have to wonder if the Cloud is ready to take on the load.
Cisco thinks so. We are pleased to introduce the latest edition of Unleashing IT, the technology-focused business resource for data center best practices. Unleashing IT showcases the latest technology trends, while experts demonstrate how the path to the cloud is being cleared, and how virtualization is transforming the data center while strengthening businesses.
With a unified architecture and unparalleled infrastructure, companies are bridging the gap between IT and business. Liberty University’s enrollment soars thanks to a consolidated IT infrastructure. Republic Services, a nationwide waste company, provides local-level satisfaction on a budget. From managing Big Data to the possibilities in healthcare through collaboration and centralization, IT plays a prominent role in the workplace.
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The cloud is here and here to stay. No one expects a wholesale move to the cloud overnight, but I’ve been hearing recently from numerous customers whose journeys are well underway, and some common themes are emerging as businesses explore various deployment models. Business agility, flexibility and balance sheet liquidity will drive cloud adoption, and, as the popularity of hybrid models increases, users will demand a seamless end-user experience between the cloud and on-premise systems.
A few weeks ago, I included these themes in my predictions about the future of cloud collaboration. This week I had the chance to speak with two Cisco customers about why issues such as flexibility, cost savings and user experience drove them to deploy cloud collaboration technologies and other cloud solutions. Sheila Jordan, senior vice president, communication and collaboration IT, co-hosted the discussion with me and offered her insights from an IT perspective. She also recapped the discussion, sharing some specific tips for how IT managers can best take advantage of the cloud.
John Jackson, vice president of global infrastructure and vendor management for D+M Group, said that he can relate easily to the prediction about business agility, flexibility and cost when thinking back to his company’s decision to move to the cloud. D+M Group employs people in several different operating divisions around the world and grew through a series of acquisitions, leaving the company to globalize shared-services IT team that did not previously exist. Read More »
I introduced the Cisco Domain TenSM framework for data center and cloud transformation back in December, and after my previous blog discussing “Domain 4: the User Portal“, it’s now time to discuss Domain 5, which considers Service Catalog and Management. In this post, I’d like to illustrate the important, central role the service catalog has in data center transformation, and also discuss some of the key challenges, considerations and deliberations you should go through as you specify the requirements for, and ongoing evolution of, your IT service catalog. I’ll also point you to a free white paper from our Cisco Services experts.
Cisco Domain Ten -- Highlighting Domain 5: Service Catalog and Management
The New Year 2013 has well and truly arrived -- Happy New Year to all -- and it’s time for me to continue on the Cisco journey of data center and cloud transformation. Last month I introduced the Cisco Domain TenSM framework, the approach we in Cisco Services take to help customers enhance and transform their data centers. As a summary introduction, our latest video which shows how the Cisco Domain Ten framework helps guide you on such a data center transformation.