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Desktop Virtualization and Cloud: Fueling a New Collaborative Workspace and Creating a New User Experience

January 8, 2013 at 1:10 pm PST

Have you stopped to think about how much your desktop has evolved over the past 5 years? Many elements from it have evolved, some have disappeared, and others are still there as they were before. But why haven’t they all changed at the same pace? To me, the answer is in the quality of the experience those elements provide, and the possibility to have your full desktop environment on whatever device you choose.

Take, for example, the personal computer. For many of us, that device became mobile years ago without sacrificing much performance but adding a lot of convenience and new capabilities. Many of us use a smartphone and the availability of new touch-screen computing devices, such as tablets, have considerably changed the way many people interact with applications and information.

But it does not seem to me that we are looking at the “convergence” of those devices into one “universal device” that will replace all those three and deliver the features, capabilities, and convenience we enjoy from all three form factors. Why?

From the user experience perspective, the mobile revolution helped us to be “free” from fixed office locations but it did not provide ease of use, flexibility and capabilities for all the use case scenarios that traditional desktop accessories offer. Most users (me included) would struggle to Read More »

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The Journey You Need To Take To Deliver IT As A Service

Previously I talked about the growing demands and how the role of IT has to change from a cost center to a business strategic partner.  It’s important to acknowledge that getting an organization to the point where it can implement IT as a Service isn’t easy, nor does it take place all at once.  Every customer has their own journey and different customers will take different journeys.  For some, it’s all about doing what they do now, only more efficiently or perhaps adding new capabilities. For others, it’s about making that full-blown transformation to service-driven IT.

So how do you get there? Each phase expands into a series of key initiatives…

It all starts with moving into more of a unified architecture of network fabric and corresponding operations.

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Cisco Domain Ten: Domain 3: Automation and Orchestration

December 21, 2012 at 8:15 am PST

Continuing my tour of the Cisco Domain Ten (SM)  framework for simplifying data center transformation, with this blog, I’ll build upon my previous blogs and introduce Domain 3, which is concerned with “Automation and Orchestration“.

Domain 3 pic

 

 

I’ve asserted previously that having an automated, virtualized data center is a necessary -- but insufficient -- basis for cloud -- and Cisco Domain Ten portrays this very well.  That said, automation and orchestration in my view is one of the 2 or 3 most important domains to focus on when transforming a data center, and when planning a cloud  architecture.  Automation is quite simply fundamental to delivering benefits such as cost reduction, elasticity, rapid service delivery and agility to your end users/ stakeholders/customers.    So what are the key problems we in Cisco Services can help you with in this domain?

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Six Predictions for Cloud Collaboration in 2013

As we move into 2013 and attempt a glance further into the future, we see shifts in the conversation around cloud collaboration. I’ve outlined a few thoughts on what we can expect soon, over the course of the next few years, and in the future.

In 2013, we’ll see the cloud conversation shift to flexibility and agility as primary drivers of adoption.

“Businesses will have to provide an environment in which their employees are connected in ways they have never been connected before.”

As more companies understand the problems that arise in the collection of big data and the number of employees who work outside the office increases, cloud adoption will grow exponentially. Gartner data shows 71 percent of businesses adopted Software as a Service (SaaS) within the past three years, with three quarters of businesses planning on increasing SaaS spending. However, the reason companies increasingly invest in SaaS will shift. As a recent Forrester survey shows, a decreasing number of businesses are prioritizing lower costs as a reason to adopt SaaS, while an increasing number of businesses are focusing on “business agility” as a reason to deploy a SaaS solution.

In order to compete effectively in the future, businesses will have to provide an environment in which their employees are connected in ways they have never been connected before – connecting employees to customers, partners, and suppliers real time, anytime, anywhere, and providing context to these collaborative sessions.  This can only be accomplished through leveraging an increasing set of collaborative technology, and exposing the most relevant data across the traditional mediums of voice, video, and chat. Cloud accelerates the roll-out of this technology consistently across entire companies and their business partners, so they can improve the efficiency of their decision-making and the quality of their customers’ experience. As the cloud and macroeconomic factors increase the speed of business and collaboration, businesses will look to the cloud to as a means to deploy the growing set of integrated collaborative tools and gain a competitive edge.

As cloud collaboration moves beyond early adopters in 2013, hybrid models will proliferate and customers will increasingly demand a seamless, uncompromising user experience between the cloud and the customer premises.

“More than 50 percent of enterprises began cloud migrations in 2011.”

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Cisco’s Prediction of 2013 Education Technology Trends: The Big Three to Watch

December 19, 2012 at 3:21 pm PST

IOE_Mini_Infographic_4131I believe that the New Year will signal three major shifts in education:  The Internet of Everything, Shared Services, and Cloud Computing.

We are rapidly moving into a phase that we call “The Internet of Everything.”  Today, there are more things connected to the internet than there are people in the world.  In the near future, everything that we see will wake up as more and more people, processes, data, and things join what we call the internet and change the way we work, live, learn, and play.  For education, this means that the experiences that we deliver to students will be more connected, integrated, flexible, and meaningful.  Students will increasingly learn on their own terms, quickly and easily accessing content, joining courses, and connecting with experts across the globe.  Connection will happen seamlessly; students will design their own learning experiences.  They will be empowered by public education networks and a multi-device mobile world.

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