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Is Your Contact Center Ready for the Cloud?

As we meet with key customers, partners, and industry analyst around the world, there continues to be growing interest in cloud-based services for contact center and customer care, among other technologies. At Cisco, our focus for the customer contact business is to enable companies to provide customer care, in a flexible fashion, to support their corporate brand and customer experience strategy, regardless of the deployment model.

Cloud-based contact centers have moved into the mainstream, and the trend shows no signs of slowing down anytime soon. Businesses of all sizes and industries who move their contact center to the cloud are reaping the benefits, including rapid deployment, flexible scalability, pay-as-you-go pricing and access to the latest technologies and upgrades. In some cases, these are key differentiators between businesses that lag behind and those that thrive.

Migration to the cloud is not an all or nothing endeavor. In some cases, Read More »

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Do You Want to Help Shape the Future of Cloud?

Please take 3 minutes to take the 17-question 2014 Survey to weigh in on key issues to be discussed by North Bridge, Gigaom, and industry colleagues over the next year. Hear the issues debated first hand during the Gigaom Structure “Future of Cloud Computing Survey” panel on June 18th!

Please take 3 minutes to take the 17-question 2014 Survey to weigh in on key issues to be discussed by North Bridge, Gigaom, and industry colleagues over the next year.

The 4th annual Future of Cloud Computing Survey is underway! Cisco, along with North Bridge and Gigaom Research, and over 60 industry collaborators aim to explore the types of cloud computing technologies being used today and in the future.

Please take 3 minutes to take the 17-question 2014 Survey to weigh in on key issues to be discussed by North Bridge, Gigaom, and industry colleagues over the next year. You can also hear the issues debated first hand during the Gigaom Structure “Future of Cloud Computing Survey” panel on June 18th!

Your participation in the survey is instrumental for our industry to understand how cloud computing resources are being applied. This survey will help shed light on the requirements and needs of the cloud computing market so that vendors can deliver the best solutions.  Accordingly, your answers in this survey will help shape future solutions.

As more and more emphasis is put on shifting workloads across the Intercloud, understanding the drivers and inhibitors will help define accurate cloud strategies across organizations.

Re-cap of the 2013 Survey Findings:

  • Business is driving cloud adoption:   Organizations average 52% current use of applications that advance business priorities, compared with an average 36% that use applications that advance IT priorities – underscoring the increasing value placed by organizations on facilitating the delivery of services beyond IT via the cloud
  • Software-as-a-Service (SaaS) leads but fastest growth is in Infrastructure-as-a-Service (IaaS), which will give way to Platform-as-a-Service (PaaS) in five years.
  • Agility and scalability are the primary drivers for cloud adoption. However, the need for cloud services to support mobility and the ability for continuous innovation to drive competitive advantage through more integrated business processes are all key drivers for the future.
  • Security is starting to lose its label as the primary inhibitor to cloud adoption as other significant adoption issues arise

The survey closes May 30th, get your responses in now!

2013 Future of Cloud Computing -- 3rd Annual Survey Results from Michael J Skok

 

Addition Resources:

Did you miss CiscoLive? Read the “Moving at #Cloud Speed” recap by Didier Rombaut.  This blogs includes links to many new cloud assets.

Gigaom: Future of Cloud Computing Survey Results, June 18-19 2014 (San Francisco, CA)

Read Nick Earle's bio

Read Nick Earle’s bio

Cloud World Forum:  Nick Earle, Senior Vice President of Worldwide Services Sales and Channels at Cisco will be giving a keynote at Cloud World Forum (London, UK) on June 17th at 16:30.  His masterclass address will discuss how you can align your strategy and business for success using cloud.

 

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Next Generation Data Center Design With MDS 9710 – Part II

EMC World was wonderful. It was gratifying to meet industry professionals,  listen in on great presentations and watch the demos for key business enabling technologies that Cisco, EMC and others have brought to fruition.  Its fascinating to see the transition of DC from cost center to a strategic business driver . The same repeated all over again at Cisco Live. More than 25000 attendees, hundreds of demos and sessions. Lot of  interesting customer meetings and MDS continues to resonate. We are excited about the MDS hardware that was on the display on show floor and interesting Multiprotocol demo and a lot of interesting SAN sessions.

Outside these we recently did a webinar on how Cisco MDS 9710 is enabling High Performance DC design with customer case studies. You can listen to that here.

Three Pillars of ReliabilitySo let’s continue our discussion. There is no doubt when it comes to High Performance SAN switches there is no comparable to Cisco MDS 9710. Another component that is paramount to a good data center design is high availability. Massive virtualization, DC consolidation and ability to deploy more and more applications on powerful multi core CPUs has increased the risk profile within DC. These DC trends requires renewed focus on availability. MDS 9710 is leading the innovation there again. Hardware design and architecture has to guarantee high availability. At the same time, it’s not just about hardware but it’s a holistic approach with hardware, software, management and right architecture. Let me give you some just few examples of the first three pillars for high reliability and availability.

 

Reliability examples in MDS

 

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MDS 9710 is the only director in the industry that provides Hardware Redundancy on all critical components of the switch, including fabric cards. Cisco Director Switches provide not only CRC checks but ability to drop corrupted frames. Without that ability network infrastructure exposes the end devices to the corrupted frames. Having ability to drop the CRC frames and quickly isolate the failing links outside as well as inside of the director provides Data Integrity and fault resiliency. VSAN allows fault isolation, Port Channel provides smaller failure domains, DCNM provides rich feature set for higher availability and redundancy. All of these are but a subset of examples which provides high resiliency and reliability.

 

Weakest link

 

We are proud of the 9500 family and strong foundation for reliability and availability that we stand on. We have taken that to a completely new level with 9710. For any design within Data center high availability  has to go hand in hand with consistent performance. One without the other doesn’t make sense. Right design and architecture with DC as is important as components that power the connectivity. As an example Cisco recommend customers to distribute the ISL ports of an Port Channel across multiple line cards and multiple ASICs. This spreads the failure domain such that any ASIC  or even line card failures will not impact the port channel connectivity between switches and no need to reinitiate all the hosts logins. You can see white paper on Next generation Cisco MDS here. At part of writing this white paper ESG tested the Fabric Card redundancy (Page 9) in addition to other features of the platform. Remember that a chain is only as strong as its weakest link.

 

Geschäftsmann hat Wut, Frust und Ärger im Büro

 

The most important aspect for all of this is for customer is to be educated.

Ask the right questions. Have in depth discussions to achieve higher availability and consistent performance. Most importantly selecting the right equipment, right architecture and best practices means no surprises.

We will continue our discussion for the Flexibility aspect of MDS 9710.

 

 

-We are what we repeatedly do. Excellence, then, is not an act, but a habit (Aristotle)

 

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Creating a Cloud Sandbox for Video to Bring More Innovation to TV

gtupyWritten By George Tupy, Marketing Manager, Cisco Service Provider Video

For TV service providers, one of the key promises of cloud architectures is the ability to innovate at Internet speeds. This enables a host of business outcomes, including new experiences which can be delivered and monetized more rapidly.

Beyond the speed of innovation, a key question – actually aspiration – that we often hear from our service provider customers is “how can I bring more innovation into my TV environment.” At Cisco Live in San Francisco this week, we have been able to share with our customers and partners how a transformation to cloud operating models, with Cisco’s Videoscape Cloud Services, can help increase the quantity of TV service innovation.

Two key obstacles to innovation are risk and uncertainty. You can never be certain that a new enhancement in feature/functionality will stick and be widely adopted by your subscribers. And you face the risk of lost investment in failed innovations. With Videoscape Cloud Services, Read More »

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How FCoE Helps Cisco Reduce Data Center Infrastructure

What a difference a networking cable can make in a data center’s infrastructure requirements and costs…especially when that cable uses Fiber Channel over Ethernet (FCoE) technology. An industry-standard, FCoE carries Fibre Channel over Ethernet links, which reduces the number of I/O adapters, cables, and switches in the data center.

Read More »

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