Self-Service Arrives to Workload Automation. Have Your Users Paint Your Fence.
It’s close to 11 p.m. on the last day of the quarter. And I.T. gets an urgent request to post-pone a closing of the books process because there’s a large order stuck in the CRM system. This means that it won’t hit the books and be recorded as a sale. The customer won’t get her order, the salesperson won’t get paid and finance will show a missing number.
Making matters more complicated, there’s a large marketing workload to process sentiment analysis that kicks off after close of business. That whole workload looks like this:
This generates an urgent call to the team that manages the workload automation platform: Hold the closing workflow! Stop the presses! And postpone the Hadoop workflow.
The admins have to get to their console find the job and pause it. Not a huge deal, except there are thousands of jobs to be run and hundreds of business people calling on a regular basis, at all kind of hours.
Some customers have created help desks for their workload automation teams or even off-shore to serve these kinds of requests.
By Uwe Lambrette and Evgenia Ryabchikova, IBSG Service Provider
Cloud is no longer a nascent market. The explosive growth of public-cloud providers —coupled with the relevance of the network in the delivery of cloud and IT services — has led many service providers (SPs) to treat this game-changing transition as a natural extension of their core business. While some SP cloud efforts have fallen short in customer demand and adoption, Cisco’s Internet Business Solutions Group (IBSG) believes there are significant opportunities for SPs in the cloud. To succeed, SPs need to tackle the cloud market in conjunction with a professional-services offer because many enterprises and small and medium-sized businesses (SMBs) do not have all the skills to design, build, migrate, and operate their own cloud solutions.
Based on 15 market interviews in Europe and emerging markets, as well as deep-dive project engagements, Cisco IBSG has explored why professional services are needed, what they should look like, and how they can be implemented. This FastFacts focuses on the SP opportunity to target cloud professional services to SMBs.
SMBs Have Specific Needs for Cloud-Oriented Professional Services Read More »
To receive the most value from the Internet of Everything (IoE), business leaders should begin transforming their organizations based on key learnings from use cases that show how IoE works in the real world. Cisco IBSG’s Economics practice recently developed 50 private-sector use cases to determine the Value at Stake in the new IoE Economy. It determined that $14.4 trillion of value (net profit) will be created or will migrate among companies and industries based on their ability to harness IoE.
This blog will provide both near-term and more futuristic examples of IoE in healthcare and marketing/advertising to help you better understand the possibilities of IoE in different time frames. We provide both a futuristic view (Dave) and a near-term perspective (Joseph). Read More »
Almost everyone has heard of the “cloud,” as a result of advertising by computer companies and frequent mentions in the news media. “Cloud” refers to technology resources used by an organization that are not at their own location, but available over the global data communications network (otherwise called the Internet). Moreover, the cloud is not just a question of getting access to some big data center in the sky; ultimately, it means gaining authorized access to any data or computing resource that is part of the Internet, and even combining data and software components from physically distant computers.
Public officials may have heard about how the cloud is being used in the public sector. For example, the United States Conference of Mayors had a session on this at its 2011 meeting where various mayors spoke about how their cities were using such services as shared email “in the cloud.” At the National Association of Counties, there have been sessions describing a cloud that is restricted to trusted government agencies at the state and local levels — what some call the “private cloud” because its services are not available to every organization, thus helping preserve the privacy and integrity of government data.
But the reasons state and local government officials might want to use the cloud are not often explained. This post will describe the various ways that the cloud can provide strategic value to state and local governments.
Most people have first heard of the cloud as a means of saving money, which is especially attractive at a time of tighter budgets. So instead of buying hardware and software, a government agency rents what it needs, when it needs it. This approach means you can shift from using bonds and debt service to an approach that matches your IT budget with the real demand each year.
And, often, the software services available in the cloud, such as email, can cost less per employee than licensing equivalent software in-house.
The data center landscape has changed dramatically in several dimensions. Server virtualization is almost a defacto in our customers’ data centers with a big increase in VM density. They are also moving towards world of many clouds. And then there is the massive data growth. Some studies show that data is doubling in every 2 years while there is an increase in the adoption of solid-state drives (SSD). Several of our customers are also either consolidating their data centers or forming mega data centers. All of these mega trends certainly come with increasing challenges for the Storage Administrator as the storage network is becoming more critical as it is the strategic asset in the Data Centers.
Take a look at this short video with Richard Darnielle (Director of Product Management for MDS Product lines) and me. Richard shares his insights on the mega trends that will shape the next-generation storage networks.
Guess what? Once again Cisco is here to help you on your journey to addressing these mega trends by raising the bar for storage networks. How you ask?