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Cisco and Salesforce.com: IoE and the Next Generation of Customer Service

The networked connection of people, processes, data, and things that we call the Internet of Everything  (IoE) continues to increase its pervasiveness in the workplace and at home. As a result, business leaders are adapting to meet the changing expectations of the enterprise, their customers and the consumer market.

This isn’t the far-off future. It’s now. Organizations are revolutionizing business processes today. The Internet of Everything is dramatically impacting the performance of innovative businesses.

IoE is real and beneficial and can take many different forms, depending on the unique issues or opportunities facing an enterprise.

In a recent post, Chris Botting talks about how Customer Collaboration connects IoE to consumers.

I had an opportunity to really look closely at some of these impactful uses of IoE as we prepared for a two-day media, customer and partner event exploring tangible examples of IoE in action in Chicago last month. Along the way, I developed another perspective about business applications of IoE. In many cases, IoE becomes the Internet of Customers.

As a panelist at the event, Daniel Debow, senior vice president of Emerging Technologies at salesforce.com, provided great insight into IoE’s role in this amplified customer interaction.  He suggests that IoE is providing the roadmap of the next generation of customer service while transforming the entire service experience.

Daniel recognizes that behind every one of these billions of connected devices, there is a customer. In the real-world, Read More »

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Latin America Insights: Keeping Your Organization Safe in a Mobile World

The power of mobility has transformed the IT landscape.

While mobility and other tech forces, such as cloud and big data, have enabled organizations to improve productivity and increase efficiency, the constant challenge of keeping data, assets and users secure continues to be a top concern for CIOs and CSOs.

And these concerns stretch across global borders. For example, Frost & Sullivan analysts predict a $1.1B investment towards IT security in Latin America by 2015.

Today, security is no longer an expense, but a necessity for moving forward. It’s an investment for the future longevity of any company. With this in mind, how can business and IT leaders keep their organizations safe in a mobile world? And what can we learn from the mobile security adoption we are seeing in Latin America?

Recently, I had a chance to participate in a new Future of Mobility podcast with Frost & Sullivan Research Analyst, Bruno Tasco, to discuss the answers to some of these questions and how organizational leaders can address security in a way to reap the benefits of true mobility. The podcast is available for download in Spanish and Portuguese and a summary in English can be found on iTunes.

Here are a couple of considerations for CIOs and CSOs as they evaluate their mobile security strategies and look to future-proof their business.

Prepare for Fast Changes

Talking about mobility or general mobility in our Latin America market is like talking about the past. According to the Cisco Visual Networking Index (VNI), Latin America is experiencing and will continue to see incredible mobile adoption. Read More »

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It’s All About The Applications. But Do You Speak Developer? Do Your Developers Speak Infrastructure?

Infrastructure matters. It’s the foundation on which everything else in IT is built. The purpose of data center infrastructure is to run applications, yet the relationship between infrastructure admins and application developers is often dismal.

Are you an infrastructure admin? When’s the last time  Read More »

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Innovations that Matter: The Future of Public Sector IT Consumption – From GovLoop Founder, Steve Ressler

It’s hard to believe that, just a few years ago, most government employees could only access email from their primary desktop computers. Even those with the ability to access their enterprise e-mail accounts from other devices could only view new messages; archives were stored locally on their desktops. Now it is possible to check email from multiple locations and on multiple devices – 24 hours of the day.

Email was really just the beginning. We’ve arrived at a new technology-consumption landscape – powered by cloud, mobile and even social media – that is fundamentally changing the way we use and purchase information technology tools.

Read More »

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The Future of Cloud, Part 6: It Takes an Ecosystem

(This is part 6 of a 7-part series sharing insights from Cisco partners about the Future of Cloud.)

“It’s been invigorating for us to hear all of the different messages around cloud because we really think that’s where the future is.”  This is what Steve Harris, Senior Vice President, National Alliances at Peak 10 had to say to me when we took a break together at Cisco Live!

Peak 10 was founded as a commercial collocation organization focused on providing maximum uptime and reliability for its clients.  “When we went into the cloud business,” said Harris, “we wanted to make sure that we could provide the same type of service that we’ve always given our clients.  For example, our enterprise cloud is essentially public cloud.  The differentiator, though, is that it isn’t an oversubscribed cloud; it’s production-grade.  It is multi-tenant, but you’re getting dedicated resources.”

Offering enterprise-class cloud services that maximize uptime and reliability, however, is not something that a single company can offer by itself.  “Today it takes an ecosystem to deliver the business outcome that clients are looking for.  We’ve gone beyond the point where clients are just interested in the technology.  They want the technology to provide a business outcome for them.  Being able to provide that seamless solution with the Cisco ecosystem of partners is incredibly important.

“The other thing that really differentiates Peak 10, and we’ve heard a lot about hybrid cloud, is the opportunity to mix and match with that environment.  So if you have a private cloud and want to leverage applications in the public cloud, we’re absolutely able to do that.”  This follows the vision of Cisco’s Intercloud, the ability to have mobility of workloads between clouds.

“Which excites us at Peak 10 because we created that environment within our world.”

You can also learn more about how providers are addressing the need for enterprise class services in the latest edition of Unleashing IT.

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