By Mike McKeown -- Director of Business Development for Service Provider Video at Cisco, EMEAR
It may be a month of bank holidays in Europe, but there’s no standing still for the video industry in May. We’re proud to say that it started with an announcement from Synergy Research (at the end of April) that we are the leading provider of video technology solutions to the industry.
How, you might ask, do you follow that?
With two of the industry’s most prominent events -- firstly NCTA’s the Cable Show in LA and now ANGACOM in Cologne.
As with every year, NCTA provided a platform for the US cable industry to demonstrate and discuss the latest trends affecting some of the world’s largest cable operators.
On May 20th through 22nd, we’ll undoubtedly be having similar discussions at ANGACOM, but with a specific focus on Read More »
How can leaders manage the transition to a cloud services broker? Check out the new Gartner newsletter to learn more.
Is your IT department currently acting as a Cloud services broker?And what exactly is a Cloud services broker?
As our world of many clouds continues to evolve, increased opportunities exist for IT departments to move from the traditional “siloed” working environments to play a more critical role in corporate planning strategies.
Aligning IT and business objectives are duties handled by an IT services broker, who is usually the company CIO.
The time is now for corporations to begin viewing their IT departments as more than the group that resets passwords and helps new-hires with their computer set-ups.
In order to manage the cloud transition and embrace the role of cloud services brokers, CIOs and IT leaders should consider these five steps:
1) Develop your future thinking and let go of the idea of how your IT department has done things in the past and think about what processes can be reengineered or what new capabilities need to be developed. Your IT group is best able to identify technology gaps in an organization’s processes as CIOs contend with hybrid cloud environments.
2) Create your Infrastructure-as-a-Service (IaaS) Building Block and ensure it’s agile, so your IT department can manage infrastructure services in a highly automated fashion and deliver to users in just minutes. By enabling a hybrid cloud environment in the IaaS layer, IT can more easily play the role of cloud services broker.
3) Add the Platform-as-a-Service (PaaS), which uses the agility in the IaaS foundation. Ultimately, this delivers greater efficiencies and flexibility in the deployment and deployment of cloud workloads. Without PaaS, development and testing of initiatives would require dedicated capacity to be allocated by IT.
4) Ensure required security standards. The SaaS and Infrastructure Security building block is where IT’s ability to serve as a cloud service broker plays a critical role and for an organization’s integrity, cloud-based services are best managed by them as a one cohesive infrastructure.
5) Make your vision a reality and implement transformational change! Now that you’ve assembled all the necessary building blocks, find a trusted partner to help you define and implement your vision. Tools like Cisco Domain Ten can help your IT department create evaluation criteria that helps them play their role as cloud services broker.
If you want to learn more about how to prepare for growing cloud workloads, how to evolve your IT department to harness the true potential of the cloud, and how to develop a more strategic approach to IT operations and service management, be sure to :
The Internet of Everything (IoE) is changing the business and IT landscape, fueling unprecedented growth and disruption. As such, just thinking about cloud deployment is not enough. Organizational leaders need a cloud strategy to help future-proof their business and better meet objectives.
In fact, according to Gartner, organizations that continually monitor cloud computing trends and subsequently update the enterprise’s cloud strategy, will likely avoid costly mistakes and garner the most value from market opportunities over the next few years.
As CXOs adopt cloud strategies, what key trends should they keep in mind?
Here’s a short list for consideration:
Trend #1: Prepare for Growing Cloud Workloads
Today’s world isn’t just a world of many clouds, but also a world of growing cloud workloads.
Once our Cisco Consulting Services colleagues finished winding through the streets of central Amsterdam each morning, we got down to the serious business of “hacking” some key global issues, together with our friends at THNK.
One of those issues has evolved into a Cisco/THNK partnership challenge, inwhich we will share Cisco’s expertise on the Internet of Everything (IoE) to solve some global problems around food safety and food distribution. I will speak more about the Internet of Food initiative in a subsequent blog.
Another key challenge was to foster digital disruption in the Internet of Everything (IoE) age — a time when our enterprise customers, and especially their end users, are demanding rapid transformation.
That level of change stems from the kind of open innovation and inclusive creative processes promoted by THNK in Amsterdam. Those processes are also being embraced by Cisco at our innovation hubs in such places as Rio de Janeiro, Toronto, and Songdo, South Korea. At these centers, IoE cornerstones such as cloud, mobility, Big Data analytics, and social media are already enabling digital disruption — and will continue to accelerate it.
I had the opportunity to attend Cisco’s annual Partner Summit last month and I am excited about the news announced at the summit as well as the valuable conversations I had with our partners. The reoccurring topics I heard included cloud, innovation, speed, scale and, most importantly, differentiation.
The partners I spoke with viewed exceptional service as a key enabler of future growth. As solutions get ever more complex, partners increasingly look to services as their key competitive differentiator.
Partners have a unique opportunity to leverage recent Cisco investments in software enabled services to enable differentiation. In discussions at Partner Summit, one question came up time and again:
“Customers are demanding more complex solutions, but they want a simpler support experience – how do we balance these seemingly competing objectives?”
Multi-vendor solutions are by their nature complex. Integrating support across these disparate components enables partners to create a simplified support experience – speeding resolution times and increasing transparency across the support process. Customers also look for integrated SLA’s, no matter how many parties might be involved in delivering support.
By connecting all service partners in the cloud, partners can deliver a unified support experience, opening new opportunities for partners to provide differentiated services. Better still, this “ecosystem” of connections in the cloud enables automation of IT service management and better exchange of support information between providers and customers for faster mean time to resolution for IT issues.
One partner at the forefront of this new paradigm is BORN Green Technologies of Switzerland. I caught up with Patrick Spreng from BORN at Partner Summit. He told me about BORN customers who had visibility into multi-vendor support processes they’ve never had before, using Cisco ServiceGrid. What had previously seemed an unmanageable mess created from a highly fragmented environment was brought together into a single support experience – with one overall SLA. On a daily basis, Patrick reported, it just made support easier.
Services will continue to grow as a major competitive differentiator for partners. Partners that embrace new models and innovate in this space will win new customers. Nowhere is this more important than in managing the growing complexity customers are facing every day.