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The Journey to Becoming an Enterprise Cloud Service Brokerage: From Shadow IT to Hybrid IT

As enterprise cloud use extends to public, private, and hybrid clouds, CIOs and IT leaders are realizing the need to evolve their IT business model to become enterprise cloud service brokerage (CSBs).

Cisco’s Scott Clark recently discussed the value of this new business approach for IT and highlighted that by adopting this approach IT can “provide the right private, hybrid or public cloud service, at the right time, and at the right cost.”

Most organizations are lagging behind in overhaul their business model and evolve into a CSB. Ovum came out with a report citing that only 50% of organizations participating had a cloud strategy in place and “only one-third or less of respondents said they have [cloud] governance, integration, or compliance strategies.” Read More »

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Pros and Cons: Do-It-Yourself Approaches to Monitoring Shadow IT & Cloud Services

Shadow IT is estimated to be 20-40 percent beyond the traditional IT budget. The ease by which organizations can purchase apps and services from cloud service providers (CSP) contributes significantly to this spending. This is an eye-catching number worthy of investigation—not only to identify and reduce costs, but to discover business risks. So, it is no surprise that CIOs and CFOs have started projects to identify and monitor unknown CSPs.

I often get questions from customers asking if it is possible for IT to monitor cloud service usage and discover shadow IT using existing technologies, and what the pros and cons would be.

The first CSP monitoring approach I am asked about is the use of secure web gateways. A gateway captures and categorizes incoming web traffic and blocks malicious malware. The benefit of this approach is that the gateways are typically already in place. However, there are several limitations in relying exclusively on this approach. Gateways cannot differentiate between a traditional website and a CSP which might be housing business data. They also have no way of discerning whether a given CSP poses a compliance or business risk. Most importantly, to use gateways to track CSPs, IT would need to create and maintain a database of thousands of CSPs, and create a risk profile for each CSP in order to truly understand the specific service being consumed.

The second approach I get asked about is whether organizations can use NetFlow traffic to monitor CSPs. Many customers feel that they can build scripts in a short amount of time to capture usage. Simply answered, yes this can be done. But organizations would face a similar challenge as if they were using web gateways. To capture CSP traffic using NetFlow, IT would need to develop scripts to capture every CSP (numbering in the tens of thousands). Then identify how each CSP is being used, the risk profile of the CSP to an organization, and how much the CSP costs to project overall spend. This is just the beginning. An IT department would then need to build reporting capabilities to access the information as well as continually maintain the database; and apply resources to this undertaking on a monthly basis to ensure the database was current.

The good news, Cisco has done this work for our customers! We have developed Cloud Consumption Services to help organizations identify and reduce shadow IT. Using collection tools in the network, we can discover what cloud services are being used by employees across an entire organization. Cloud Consumption includes a rich database of CSPs and can help customers identify the risk profile of each CSP being accessed, and identify an organization’s overall cloud spend.

Cisco has helped many IT organizations discover their shadow IT. For example, we worked with a large public sector customer in North America who was struggling to embrace the cloud, but were concerned about business risks. Employees were pushing for cloud services to improve productivity when 90% of Internet traffic was blocked by the organization’s policy. Despite these restrictions, 220 cloud providers were being used already and less than 1% were authorized by IT. Leveraging Cloud Consumption Services, the customer was not only able to manage risk, but also authorize future cloud services based on employee needs in a controlled manner.

It is a good practice for every IT organization to understand how employees are using cloud services and monitor usage on an on-going basis. I encourage our customers to determine which approach would work best for their organization; otherwise they may face unknown business risks and costs.

To learn more about avoiding the pitfalls of shadow IT and how you manage cloud services, please register to attend an upcoming webinar on Dec 11, 2014 at 9:00 a.m. PT.

 

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Open Source Acceleration for Applications

In previous blogs I have described how organizations are maturing beyond provisioning of individual servers to provisioning of richer cloud-based application stacks.  Known as platform-as-a-service (PaaS), this capability takes cloud technology beyond infrastructure to automate the application life cycle.  PaaS allows developers and IT operations to collaborate and ensure that application stacks are consistent and delivered to your customers — within minutes.

Last summer at CiscoLive Orlando, the Application Stack Accelerator for Cisco Intelligent Automation for Cloud (IAC) was introduced and we quickly noticed that PaaS was an extremely popular topic!   This popularity has grown.  The demand for PaaS is heavy as organizations, probably like yours, look to extend cloud automation to the design, configuration and implementation of the application life cycle.       Read More »

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A Global Intercloud: Cisco Cloud Services, Cisco Powered, and You

In a previous blog post, I discussed some considerations organizations should keep in mind when selecting a cloud  provider. After all, in today’s world of many clouds, organizations must have confidence in their decision – both from a technology and business perspective.  This week Cisco announced plans to build a global Intercloud – a network of clouds – together with a set of partners.

Partners are an essential part of Cisco’s DNA. Only through the help of our partners can we provide customers with the world’s largest network of clouds. So far, over 200 Cisco cloud partners have already created 430 Cisco Powered services worldwide. With the addition of Cisco Cloud Services, together, we will have an unmatched portfolio of enterprise class offers.

Cisco Powered is the power behind the cloud: cisco.com/go/ciscopowered

Cisco Powered is the power behind the cloud: cisco.com/go/ciscopowered

Cisco is expanding the Cisco Powered program to include Cisco Cloud Services. Cisco will sell these new services through channel partners and directly to end customers. Partners who develop Cisco Powered services can extend their portfolio with unique Cisco technologies such as WebEx, Cisco Cloud Web Security and Meraki, as well as third party applications. This provides a significant opportunity to leverage the scale of a global Intercloud. In doing so, partners can tap into new revenue streams while improving profitability, and business relevance.

Read More »

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Let Cisco Cloud Work for Your Business

At a recent event I saw a T-shirt that said “Remember when cloud only meant rain?”  In the days before cloud computing, asking someone what they thought about cloud usually invoked a response about an animal-shaped formation or looking at cumulonimbus and predicting precipitation. One thing that today’s IT clouds have in common with their heavenly-based brethren is the ability for IT clouds to make it rain for your business.  When cloud is a part of your business strategy, they can increase business agility and effectiveness that translate into revenue generating opportunities.

Every day customers tell me what keeps them up at night is not how to reduce costs but how to survive. Cloud can take you far beyond survival to thriving  by delivering everything from data center services to applications to even office supplies.  But to get this benefit you need to bring together IT and your business strategy. And you need a new way of managing all these components in a unified manner.

Traditional management strategies and solutions utilize fragmented tools dedicated to specific systems.  They are ineffective in an environment where end users are empowered to request services on-the-fly and expect delivery almost instantly.

A customer told me this week that he believed all cloud management solutions were the same.    This is simply not true and two new reports from EMA and IDC provide supporting evidence.

Cisco’s cloud solution understands that your journey is a multi-step process.  You need to first automate your physical and virtual infrastructure to provide a foundational base for as-a-service, across heterogeneous hardware.  Let’s be honest – how can you increase efficiency when your solution manages a single hardware stack or hypervisor?

Cisco UCS Director delivers unified management and automation across both physical and virtual environments from a single pane of glass.   Designed to manage integrated and converged infrastructures utilizing Cisco UCS and Nexus fabric, UCS Director also manages third-party infrastructures such as HP, Dell and Brocade. Its innovative model-based orchestration tracks configuration changes ensuring that your business workflows run to completion, even if a switch is down or unavailable. UCS Director frees up your IT engineers from mundane daily management tasks allowing them to focus on more advanced projects.

Once infrastructure is automated, you can expand your horizons to automating the delivery of applications or general business processes.   Cisco Intelligent Automation for Cloud (IAC) is a full-stack cloud solution that includes embedded application provisioning, governance and usage tracking all from an end-user portal and service catalog that spans multiple cloud platforms and tenants.   Leveraging its networking strength, Cisco IAC simplifies  cloud-based deployment and management of network services with out-of-box templates for firewalls, load balancers and VPNs eliminating the need for manual, trouble-ticket based provisioning.   

Watch these videos to learn more about Cisco UCS Director and Cisco IAC.

Earlier this week, Cisco announced its open, hybrid cloud solution, Cisco Intercloud.  Cisco IAC is one of the management solutions powering this offering and is an example of Cisco IAC’s flexible cloud service capabilities – flexibility that your company needs.

With cloud becoming strategic to your organization’s IT strategy, Cisco’s two step solution of Cisco UCS Director and Cisco IAC gets you on the path to anything-as-a-service and your organization on its way to experiencing those rain making opportunities.    

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