Cisco Blogs


Cisco Blog > Collaboration

New Cisco Hosted Collaboration Solution (HCS) Management Capabilities = Benefits for Customers and Partners

Management capabilities are key to the delivery of private, public, and hybrid cloud services, providing scalability, reliability, security, and economic feasibility. Learn about recently announced new management capabilities in Cisco Hosted Collaboration Solution (HCS) from Eric Schoch, leader of the Cisco HCS product teams.  Eric shares how management enhancements are targeted at providing greater visibility and faster resolution of issues, resulting in better service level agreements and more scalable, economical operation benefiting both customers and partners. Eric also touches on what the future will bring in the area of management.

Before and after our Cisco Hosted Collaboration (HCS) announcement, we conducted a series of interviews with members of Read More »

Tags: , , , ,

Connect to your colleagues through the cloud, no matter where you are

Most of us cannot imagine our lives without our smartphones. When it comes to business, it’s no secret that most employees consider their smartphone their alternative to access work resources when away from their laptop or desktop. With this in mind, Cisco extends a number of additional services through HCS including one of the more popular collaboration features, enterprise dial, through something we’ve just added to our HCS portfolio called IP Multimedia Subsystem (IMS) integration.

Through this network integration of fixed to mobile, service providers offering our HCS portfolio can leverage their own infrastructure to differentiate and drive fixed mobile convergence and thus extend enterprise dial to its customers’ end users.

So what does this all mean?

Mobile Service Providers will now be enabled to deliver business call features onto all mobile devices, without being dependent upon the device being ‘smart’ or ‘client enabled’.  These features include, single number reach, seamless call transfer and mid call transfer.

Another valuable benefit from IMS integration is that it facilitates access of multimedia and voice applications from wireless and wireline terminals. For example, this means if you are a smartphone and traditional mobile phone user away on business in China, and someone rings your desk-line, the call will now transcend through the network seamlessly and reach your mobile. Read More »

Tags: , , , , ,

Cloud or On-Prem Cisco Unified Communications? Enjoy the Same User Experience

Eric Schoch leads the Cisco Hosted Collaboration Solution product teams.  Eric highlights the newly announced unified communications enhancements to Cisco Hosted Collaboration Solution (HCS).

Before and after our Cisco Hosted Collaboration (HCS) announcement, we are conducting a series of interviews with

Read More »

Tags: , , , , , , ,

Now Is the Time for Service Providers To Invest in Cloud Services for Small and Medium Businesses

Small and medium-sized businesses (SMBs) are leading the way to cloud services. In fact, SMBs represent two-thirds of the public cloud market, outpacing the growth of enterprise cloud adoption by about 10 points, according to a recent McKinsey report (“Outlook—Overcast and Bright: How the Cloud Is Transforming IT for SMEs,” McKinsey & Company, July 2011). Yet, many service providers (SPs) are wondering whether the rate of SMB cloud adoption makes it worthwhile to invest in cloud and managed services for SMBs. They are asking:

  • Is now the time to invest in SMB-focused services?
  • What do SMB customers want?
  • How do SMBs want to consume cloud services?

SMB Cloud Watch is ongoing research from the Cisco Internet Business Solutions Group (IBSG) designed to answer these questions. Here are some highlights of our most recent findings: Read More »

Tags: , , , , , , , , , , , , , , , ,

A Cloud over the Global Marketplace

Earlier in my career, I helped Wall Street find cutting-edge solutions to the radical challenges posed by the first great wave of computerization. Today, the changes shaking the financial industry are no less extreme, as firms negotiate the combined forces of globalization and regulation, while adapting to next-level technology that is lightning-fast, hypermobile, and reaching for the cloud.

Several weeks ago, at the 8th Annual High Performance Computing Financial Markets Show and Conference in New York, I outlined Cisco’s vision for the Global Connected Marketplace and the transformational shift in the consumerization of IT that it portends.

Read More »

Tags: , , , , , , , ,