The cloud is here and here to stay. No one expects a wholesale move to the cloud overnight, but I’ve been hearing recently from numerous customers whose journeys are well underway, and some common themes are emerging as businesses explore various deployment models. Business agility, flexibility and balance sheet liquidity will drive cloud adoption, and, as the popularity of hybrid models increases, users will demand a seamless end-user experience between the cloud and on-premise systems.
A few weeks ago, I included these themes in my predictions about the future of cloud collaboration. This week I had the chance to speak with two Cisco customers about why issues such as flexibility, cost savings and user experience drove them to deploy cloud collaboration technologies and other cloud solutions. Sheila Jordan, senior vice president, communication and collaboration IT, co-hosted the discussion with me and offered her insights from an IT perspective. She also recapped the discussion, sharing some specific tips for how IT managers can best take advantage of the cloud.
John Jackson, vice president of global infrastructure and vendor management for D+M Group, said that he can relate easily to the prediction about business agility, flexibility and cost when thinking back to his company’s decision to move to the cloud. D+M Group employs people in several different operating divisions around the world and grew through a series of acquisitions, leaving the company to globalize shared-services IT team that did not previously exist. Read More »
Tags: avaya, Charlotte, CIO, Cisco, City of Charlotte, cloud, cloud collaboration, cloud_computing, collaboration, D+M Group, hosted collaboration, Hosted Collaboration Solution, hybrid clouds, IT, North Carolina, on-premise, predictions, private cloud, Public Cloud, UCS, user experience
In meeting with customers and partners, I hear repeatedly how key market transitions – mobility fueled by the Bring Your Own Device (BYOD) trend, cloud as a delivery model and the pervasive use of video – are dramatically shifting how organizations communicate and collaborate, both internally and externally. They want to collaborate from anywhere, at anytime, and on any device — with a superior user experience. For maximum business benefit, they want to accelerate collaboration services across their organization. They want options and they need agility.
Today, Cisco unveiled multiple enhancements to our Cisco Collaboration portfolio — delivered via public, private, hosted/managed cloud models — that provide customers access to an expanded set of market-leading collaboration offerings. Customers have greater choice in how they deploy collaboration offerings based on their specific needs or requirements. They also have new options for accelerating collaboration across their business quickly, securely, and reliably. Read More »
Tags: Bring your Own Device (BYOD), Cisco Customer Collaboration, Cisco TelePresence, Cisco Unified Communications., Cisco WebEx, cloud, cloud collaboration, collaboration, contact center
It is well understood that collaboration is helping companies execute business strategies. It improves productivity, enhances teamwork, improves decision making, and compresses time to market — whether employees and team members are in the same building or halfway around the world. Now, video and mobility solutions are taking collaboration to the next level. The business benefits of enabling people to communicate more naturally — anywhere and at any time — are clear and being realized by many.
Furthermore, the desire to consume collaboration services from the cloud is increasing as many of our customers discover the multiple benefits of extending the reach of collaboration services across their businesses in a software-as-a-service (SaaS) model. Customers are optimizing resources and gaining even more business and IT agility. They are enhancing business continuity and reducing risk of technology obsolescence while maintaining full visibility and control. End users are increasingly demanding a consistent, rich user experience across the latest applications on their choice of devices.
Cloud collaboration is an integral part of Cisco’s Collaboration strategy, and Cisco’s focus is to provide customers with flexible choices on how they deploy collaboration so they can accelerate it across their business. Cisco offers different deployment models to meet various customer use cases, including: Read More »
Tags: Cisco Hosted Collaboration Solution, cloud, cloud collaboration, collaboration, hosted collaboration, SaaS, software as a service
As a follow up to a recent post, “Lessons about cloud from Enterprise Connect,” which discusses the merits of moving to cloud-based collaboration solutions, I wanted to dig a little deeper into which collaboration applications should be a priority for your move from premise-based to cloud-based solutions.
While we at Cisco certainly realize that cloud-based collaboration solutions are not a “one size fits all” deployment, we’ve outlined our suggested priorities as you work to migrate your collaboration technology to the cloud.
In order to maximize the return on your collaboration investment I’d first suggest going with a robust instant messaging (IM) and presence solution in order to collaborate more effectively with colleagues, partners, and customers. Cisco’s answer is Cisco Jabber a unified communications platform that in addition to IM and presence includes voice, video, desktop sharing and conferencing. With Jabber available from a wealth of mobile and fixed endpoints (from iPhone to Android, to the iPad and to both Windows and Mac) having this application migrated to your organization’s cloud allows you to work from any workspace, on any device, giving you the opportunity to communicate from truly anywhere.
Next, I’d suggest incorporating a web / video conferencing solution in order to stay engaged with colleagues, customers and partners from afar in the current mobile workplace ecosystem, which is not showing signs of slowing down. Cisco WebEx® Conferencing increases productivity and accelerates results with the ability to meet anytime, anywhere, in a compelling and cost-effective package.
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Tags: Cisco, cloud, cloud collaboration, cloud services, collaboration, Enterprise, enterprise apps
Another Enterprise Connect has come and gone; now that the booths have been rolled away and sales teams begin the process of doing follow up with prospects met at this year’s show, I had some thoughts about UC applications in the cloud.
Unified Communications services deployed from the cloud was all abuzz during the show; from Sprint announcing its Complete Collaboration suite to many vendors discussing how they are moving their contact center offerings to the cloud. Even analyst Zeus Kerravala offered his observations following a cloud panel he moderated during last week’s show.
Specifically, Zeus mentioned that one of the key takeaways he heard during his panel was when organizations are deciding when to implement a UCaaS model, they think about which UC service they currently don’t have and deploy it through the cloud. This had me thinking about what features an organization should look for as they explore the possibilities of a cloud collaboration model.
With our recent news with Sprint, we demonstrated to the market again that Cisco Hosted Collaboration Solution or HCS was designed from them ground up to support the needs of today’s business savvy organizations. Read More »
Tags: Cisco, Cisco Systems, cloud, cloud collaboration, Cloud Computing, collaboration, enterprise connect, Hosted Collaboration Solution, unified communications