One of my favorite events on the calendar is always Cisco Live in Melbourne, and after the record-breaking event last year, I went in with high expectations. From the moment Chuck Robbins stepped onstage for the opening keynote I knew I wouldn’t be disappointed. Read More »
Considering all the hype around the cloud, it’s easy to forget that we live in a world of many clouds. Today at Cisco Live! In Melbourne we hosted a panel moderated by Sam Gerner, Cisco’s Director for Cloud Strategy and Partners.
Joining Sam Gerner at the event was (pictured here):
- Jeff Spagnola – Vice President, Worldwide Cloud and Managed Services, Cisco
- Jerome Barrientos, CIO for KinCare Home Care Services, a customer of Cisco’s which has migrated to the cloud
- Marika Fiorini, Group Executive of Channel Sales, Amcom.
- John Manville, Senior Vice President for IT – Global Infrastructure Services at Cisco
Sam and the panellists had an engaging discussion on the future of cloud. The Internet of Everything (IoE) is driving an unprecedented explosion in connectivity and cloud is the key delivery system that makes it all possible.
Women are making a significant impact on business today and at Cisco we love to celebrate not just the inclusion, but the empowerment of women in technology. That’s why at Cisco Live Melbourne we launched the Cisco Empowered Women Network.
The Cisco Empowered Women Network is a global community of highly motivated professional women who connect at Cisco Live events globally and throughout the year to exchange thought leadership and grow their careers.
The launch event at the Melbourne Convention & Exhibition Centre saw leading women share their stories. The speakers were inspiring and the vibe in the room during and after the talks was one full of energy.
The National Safety Agency is Showcasing how the Internet of Everything is supporting Emergency First Responders
If there’s one situation people need fast, reliable communication, it’s in an emergency. We’re not talking about an ‘oh no, I forgot to email that document to my boss’ emergency, we mean one where there’s a threat to human life and health. That’s where the Emergency Services Integrated Communications (ESIC) vehicle comes in.
We’re good at fast, reliable communication, and the National Safety Agency, an Aussie not-for-profit organisation, is good at ensuring people are safe in an emergency. So Cisco and the National Safety Agency have worked together to design a prototype vehicle – the ESIC vehicle. And Cisco Live Melbourne, which took place last week, was the first chance our over 4,000 customers and partners had to hear and see for themselves how it’s helped to deliver better information to emergency responder that enables better decision-making for the ultimate goal which is safer communities.
The ESIC vehicle provides a mobile command and control vehicle to link all agencies involved in an emergency situation. This is an all-in-one super-vehicle that’s tech-enabled and self-contained.
Customer contact and customer service has seen signiﬁcant changes over the past decade. Some changes are highly visible, such as the use of social networks (primarily Twitter) for businesses and their customers to speak to one another to resolve problems quickly.
Other changes are less visible for the end-customer, but are just as significant on the impact they have on the level of service the customer ultimately receives. One such example is the introduction of IP-based contact centres, which has resulted in new ways to engage with customers, making it possible for businesses to increase customer satisfaction and loyalty while reducing costs.
We call this Contact Centre-as-a-Service (CCaaS) and it transforms simple phone transactions to rich interactions that use voice, web, email, and video to provide personalised, customer-centric services.
Yesterday at Cisco Live!, we announced a partnership with Optus Business to launch CCaaS for Optus Business’ customers. This is a first for an Australian telecommunications provider. Optus Business’ CCaaS is run through the Cisco Hosted Collaboration Solution (HCS) platform.