One of the great challenges every municipality faces is how to deliver higher quality services to its citizens and businesses while their budgets consistently seem to shrink. Several of Canada’s leading communities are taking a pro-active role and are experimenting with shared services (an outsourcing or regional consolidation model); and almost all of them are looking at the Internet to be a low-cost channel for services delivery. Both these and other strategies are all the right steps towards a smarter and connected reality. Municipal leaders, however, recognized that one can’t quite eliminate the much needed face to face interactions with its constituents while delivering high-touch services–both from a quality and a security perspective.
Surely, the transformation of governmental services can’t be a burden that should solely rest on the shoulders of the municipality, although it is understood that they are the closest connected to the real needs and concerns of citizens and businesses in Canada. But what about the Federal services for which I have to go to Service Canada (I truthfully sat in their waiting room this week for 90 minutes so I could submit paperwork for a passport renewal)? Or Provincial services for which I need to go to Service Ontario? Passports, driver licenses, health cards, marriage certificates…does anyone still know for what to go where? Add to this Canada Post with its 6,500 services outlets. Or the municipal library systems (where there is more than books). And community centers all around the country for outreach and engagement.
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Tags: 21st Century Government, citizen services, cloud, intelligent communities, local government, remote expert, remote expert for government services, shared services
I really love my mobile devices, my iPhone, iPod, and rPod.
What’s an rPoD you ask? It’s my mobile getaway vehicle.
I can get access to mobile apps, listen to music, and enjoy a getaway to the coast. These devices are not just for fun though, these are powerful tools that allow me to telework from home or in reality anywhere and anytime. My mobile apps include my email, calendar, webex, jabber and other apps required for me to do my job. I’m more productive, it’s more cost-effective, and very flexible. And, it’s secure.
This week, I’m attending the RSA security conference in San Francisco. Mobile device security and cyber security are some of the hot topics in the keynotes, special government sessions, and throughout the event. I’m able to attend this event to learn about the new technologies available to secure mobile devices and cloud and also the expanding cybersecurity threats. At the same time, I’m productive, mobile and secure.
Next week, like most every week, I will be teleworking. Please join me and more than 100,000 others to support Telework Week.
Cisco, in partnership with the Mobile Work Exchange, is a proud supporter of Telework Week from March 4-8. Telework Week 2013 is a global effort to encourage government agencies, business organizations, and individuals to pledge to telework anytime during this week. Please take a minute to visit this site to learn more about the benefits of Telework, pledge to support this initiative, and use the calculator to estimate savings. I have been teleworking for nearly 20 years and plan to continue to enjoy the benefits for mobility and telework for years to come.
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Tags: Bring your Own Device (BYOD), citizen services, cybersecurity, Mobile Government, telework
Global government agencies are benefiting from video technologies to help ensure safer communities, reduce costs, and deliver more efficient services for citizens.
National security, public safety and emergency response organizations face challenges and increasing demands to help ensure safety and security. In a crisis situation, every second counts. Potentially life-threatening situations change in a heartbeat, and decisions must be made in seconds. Video surveillance technologies enhance situational awareness and act as a force multiplier to scale critical resources.
Video technologies are also helping government organizations scale and increase efficiency and to better serve citizens.
Video can help protect people and communities, it can also help improve the delivery of citizen services and streamline traffic flows on congested highways. Linking the intelligent network of real-time video sensors helps government agencies capture intelligence and deliver services for citizens.
A great example is in Dallas, Texas. See how the Dallas County Tax Office:
- Ensures security for citizens and staff
- Increases tax revenue collection for the county
- Adjusts citizen services and staffing support with real-time adjustments
- Prevents fraud
- Provides for remote viewing from multiple locations to study effectiveness of policies and procedures
This week at ASIS 2012, Cisco introduced Cisco Video Surveillance Manager 7.0 that delivers hyperscalable, flexible, and comprehensive physical security solutions. The Cisco Video Surveillance Manager 7.0 is certified for Cisco virtualized Unified Computing System (UCS) environments . Read More »
Tags: citizen services, government, Safe communities, unified computing system, video, video surveillance
Today’s governments around the world look to technology to improve operational efficiency, to enable collaboration across agencies, and to provide on-demand and more engaged services to really transform the citizen experience. So…for those of you who work in government, where are you getting information that will help enable you to learn about which solutions or technologies align to or fit your specific needs?
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Tags: citizen services, cloud, government, government solutions, mobility, technology
Have you ever gotten a parking ticket? What about a speeding ticket? If so, wouldn’t it be nice to be able to settle that ticket your way…a more efficient way…a way that would enable you to settle it when convenient for you and that wouldn’t require you to take the day off of work to drive downtown to go to court?
Well, if you lived in San Antonio, that would be an option. Click on the image below to read the full story from News 4 WOAI out of San Antonio.
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Tags: Cities, citizen services, cloud, Connected Justice, Courts, government, multiple devices, transformation, work your way