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CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Today’s CIOs understand how mobility and BYOD programs have benefited the companies thus far – from increased productivity, improved collaboration, reduced costs and much more, according to a recent Mobile Enterprise article.

In my conversations with many CIOs, they have agreed that mobile leads to more mobile. The success of their initial mobile solution deployments created a demand for more improvements, a challenge that was welcomed.

However, as many business and IT leaders understand the current benefits, some are still wondering what’s down the road and how the growing Internet of Everything (IoE) will impact the future of mobility and enhance tomorrow’s digital experience, for those both inside and outside of the workplace.

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Building a Successful Mobility Roadmap

Recently, I was able to chat with Forbes contributor Dan Woods about how Cisco increases productivity and efficiency of its sales staff through a methodical approach to mobility.

Specifically, today’s mobile landscape is demanding constant evolution. From listening and responding to the mobility needs of employees to deploying home-grown apps, a flexible and holistic roadmap for mobility and mobile apps is essential. While mobility continues to be a growing trend that offers businesses new opportunities, many companies have yet to fully realize the true potential of mobility.

With this in mind, many business leaders may ask:

  • How can my enterprise recreate Cisco’s approach to mobility success?
  • How can my organization realize all of the benefits a mobility strategy can offer?

cisco_blog_mcKittrick_imageFinal (2)Why Mobility Matters

You don’t have to look very far – probably the nearest airport lounge, coffee shop, or even living room – to see how the influx of smart, connected devices is changing how and where we work.

However, basic BYOD and mobility policies are becoming more comprehensive in order to support emerging trends like the rise of enterprise apps and demand for a faster and personalized user experience. In fact, according to a CIOL article, CIOs will continue to put mobile first, understand and invest in mobile enterprise apps, and integrate corporate mobility policies in the next year.

In addition, mobility – and its untapped potential – is shaping the bottom line.

A recent CIO Insight article sheds some light: A survey from Mobile Helix supports that CIOs and IT leaders recognize there is untapped business value potential from investing in mobility. Read More »

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Summary: Tackling Mobile Security Risks for Government

As mobility becomes more pervasive, these concepts of cyber crime have become engrained in our work/life culture. These issues have earned national news headlines as governments across the globe grapple with how to build both secure and mobile-enabled infrastructures.

A few weeks ago, Cisco and Mobile Work Exchange released findings from a self-assessment tool that highlights some interesting statistics, enabling us to better understand mobile security best practices and vulnerabilities. The report specifically looks at government employees, 90 percent of whom claim to use at least one mobile device for work, and reveals that many government workers (41 percent) are putting themselves and their agencies at risk. Read More »

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Tackling Mobile Security Risks for Government

“Cyber threats. Security breaches. Hacking.”

As mobility becomes more pervasive, these words have become engrained in our work/life culture. The issue of cyber crime has earned national news headlines as governments across the globe grapple with how to build both secure and mobile-enabled infrastructures.

A few weeks ago, Cisco and Mobile Work Exchange released findings from a self-assessment tool that highlights some interesting statistics, enabling us to better understand mobile security best practices and vulnerabilities. The report specifically looks at government employees, 90 percent of whom claim to use at least one mobile device for work, and reveals that many government workers (41 percent)  are putting themselves and their agencies at risk.

Cisco_MobilitySecurity_PatFinn_Final

Here are a few other compelling findings:

  • On mobile devices, 31 percent use a public Wi-Fi connection and 25 percent do not set passwords.
  • 6 percent of government employees who use a mobile device for work say they have lost or misplaced their phone. In the average Federal agency, that’s more than 3,500 chances for a security breach.
  • Despite the Federal Digital Government Strategy, more than one in four government employees have not received mobile security training from their agencies.

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Summary: With IoE and a Smartphone, You Can Shop Like a Superhero

Are you at #NRF14 this week? Join us in Booth 1954 and learn about our solutions to integrate next-gen technology into retail.

Superheroes and their super strengths have long captured our imaginations. Today, such daydreams – and abilities are getting just a bit closer to reality.

When your smartphone meets the Internet of Everything (IoE), it will make some common activities, such as shopping, a bit more super. Mobility has already assumed a central role in the retail experience, but how are increased contextual capabilities emerging across the entire customer journey?

This blog discusses how some retailers are connecting people to people and people to things, while tapping superpower abilities and making their brands and product experiences distinct.

With the superpowers of smartphones and IoE, retailers can insert themselves into crucial conversations with the customer by offering price matching, access to expanded inventories, suggestions, and shopping lists. All of these combine to keep shoppers engaged and moving along the journey – and beyond.

Read the full article: With IoE and a Smartphone, You Can Shop Like a Superhero

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