In this installment of the “We’re Listening” blog, Kathy Harrington, VP of Global Service Delivery, delves into actions taken by Cisco’s Order Management team to improve your order management experience.
By Guest Contributor Kathy Harrington
We constantly strive to achieve the best possible customer experience in every part of our business. As customers and partners, you’ve told us you want Cisco’s order management process to be less complicated, more efficient, and take less time. Your feedback is taken seriously and has resulted in several improvements to ensure placing a product or service order with Cisco is fast and simple. Read More »
Tags: cisco_services, order management, we-are-listening
The “We’re Listening” blog continues to look at actions taking place across Cisco to improve your experience working with us. In this post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joins us to talk about improvements to services accessibility.
By Guest Contributor Jim Fuller
Imagine you’re in the back seat of a taxi—the driver is in complete control. You have little to no control on speed or route, limited visibility, and no power. Now, imagine you’re the driver—you control speed and course, have full visibility, and it’s your hands on the wheel—you are empowered. That’s what I’m going to talk about—improvements we’re making to simplify customers and partners’ ability to take the driver’s seat. Read More »
Tags: cisco_services, entitlement, we-are-listening
This week at the Gartner Data Center Conference in Las Vegas, Cisco Services is unveiling Cisco Domain Ten(SM) – Cisco’s Framework for Simplifying Data Center and Cloud Transformation.
Cisco Domain Ten can be applied to a diverse range of data center projects – from cloud and desktop virtualization to application migration and is equally applicable whether your data center is in enterprise businesses, public sector organizations or service providers. The video here describes how we apply the Cisco Domain Ten to the private cloud use case, as one example. We’ll discuss additional use cases in future blogs and associated collateral that I’ll point you to.
Born from our extensive experience over the past years in helping customers transform their data centers, based upon the many cloud deployments – private and public, enterprise, public sector and service provider – that we’ve enabled over the past few years, we’ve formulated this comprehensive framework to help you transform your data center and guide new initiatives including cloud, virtual desktop, application migration, and data center consolidation. The Cisco Domain Ten framework covers ten key areas – domains – that – based upon our experience – are critical to consider, plan for and address as part of your data center and cloud transformational journey, and is illustrated in the diagram below. Relating this framework to other key components of Cisco’s data center strategy, you can think of the Cisco Unified Data Center as the what of the data center, whereas Cisco Domain Ten complements this by guiding you on the how (to transform).
Cisco Domain Ten - Simplifying Data Center Transformation
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Tags: Application migration, architecture, cisco_services, cloud security, cloud_computing, compliance, data center, intelligent automation, processes, Service Catalog, Service Orchestration, unified computing, Unified Data Center, Unified Fabric, virtual desktop, virtualization
In Cisco Data Center Services, we’ve been building towards this for the past 3 or 4 years. We’re formalised our approach over the past year. Our early adopter customers have already given us terrific feedback.
And tomorrow I’ll start telling you all about this via a series of blogs. Follow me on Twitter (@StephenSatCisco) for a quick summary as the series progresses.
Now, if you are at the Gartner Data Center conference this week in Las Vegas, please do drop by the Cisco stand and seek out the Cisco Services team and my good colleague, Erik Vogel, a director in our Data Center Services practice team. He’ll tell you all about it today!
So watch this space – you heard it here first!! (Wow, I’ve always wanted to say that :-))
Tags: architecture, cisco_services, cloud_computing, data center
As I mentioned in a previous post, I was in London last week at a conference. I picked up the badge shown in the photo below, and it made me laugh, and I thought it would be a good image to pass on. VCE’s Vblock was the only example of converged infrastructure on show there.
My Other Computer is a Vblock!
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Tags: cisco_services, cloud_computing, data center, FlexPod, unified computing, Vblock, VCE, vdi, Virtual Desktop Infrastructure