If you are following the industry debates around Software Defined Networking (SDN), and are wondering “What really is SDN?”, “How the concepts of network virtualization and network programmability relate to SDN?” and perhaps more pertinently, “What can it do for my business” and “What network problems, indeed what IT problems, could it solve for my organization?” Well, don’t worry, you are in good company. Many customers looking at SDN are asking exactly these questions. When I blogged the other week on “The Missing ‘S’ in the SDN Debate”, I mentioned I would write again in more depth on the offerings from Cisco Services that would help you identify and benefit from SDN, the next evolution in the network. Today, then, I will share more information on the “Cisco Strategy and Analysis Services for Open Network Environment (ONE)”, which helps you gain an appreciation of what SDN is, what Cisco ONE is, and how it will help you. This service has been design specifically to answer the questions above for you, enabling you to optimize your IT strategy to greatest effect.
First, if you are attending CiscoLive in Orlando this coming week (week of 24 June 2013), please do look out for our “Design Centers” in the Data Center Cloud or Enterprise Networks areas of the Cisco booth. Here you can discuss your SDN and Cisco ONE questions with Cisco Services’ solutions architects, who have already been running strategy workshops with some of the early adopters of SDN and beta customers of Cisco ONE.
Cisco Strategy and Analysis Services for ONE
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Tags: Cisco ONE, cisco_services, One Platform Kit, SDN, software defined network, software defined networking
In this installment of the “We’re Listening” blog series, Sheila Jordan discusses how our technical investments make a difference in your cisco.com experience. Sheila is Cisco’s Senior Vice President of IT Communication and Collaboration.
By Guest Contributor Sheila Jordan
“That was faster than I expected.” How often has this popped into your mind during an online session? Probably not often enough, and the bad experiences tend to stick.
We heard your message: Make sure online applications are “always on” and run faster. To do that, we’ve invested in the technological muscle to respond, notably the Cisco Metro Virtual Data Center (MVDC). Here’s a quick look under the hood. Read More »
Tags: cisco_services, we-are-listening
In this installment of the “We’re Listening” blog, Steve Young discusses how Cisco’s Technical Assistance Center (TAC) teams are using collaboration processes to solve customer problems faster. Steve is Director of the TAC’s Service Delivery Transformation efforts.
By Guest Contributor Steve Young
In my last blog posting, I discussed what we’re doing to get you, TAC customers, to the right expert, right away, when you need support. This time I’d like to focus on what we’re doing to improve your experience once connected with that engineer. Read More »
Tags: cisco_services, contact center, Technical Support, we-are-listening
Just a few short years ago, if your car broke down, you would automatically take it to your local mechanic who would identify the issue and fix it. Fast forward to 2013 – today we live in an era where our cars tell US when there is a potential issue or it needs a service and, more often than not, they just don’t break down at all. We’ve gone from a reactive, break-fix model to a proactive and, sometimes, even a pre-emptive approach, or warranty as they call it. It’s the technology – specifically the software embedded in our cars and the software that supports and maintains it from the manufacturer – that has fundamentally changed this industry.
There is a similar shift happening in IT. Customer care-abouts are evolving from simply, “make my technology work” to “make my business better.” Drivers such as cloud and mobility are causing us to pause and rethink our traditional approaches and consider new ways to both consume and manage IT. As more and more business and IT activities move into the cloud, the services needed to keep everything running seamlessly become ever more critical.
Services can help companies maintain IT health and, by providing expertise and support, can support this transition to cloud as customer and partners explore new opportunities. Services – in the form of automation, analytics and software – play a crucial role in both extracting more value out of existing infrastructure and driving innovation in new areas. How?
I recently spoke about Cisco’s Smart Services, which use intelligent automation to collect network data, then analyze that data using Cisco’ s deep knowledge base to provide actionable insight to customer and partners. These software-enabled services automate network operations, reduce risk and lower costs – top priorities for any organization, regardless of size.
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Tags: cisco_services, remote management, smart services
In this installment of the “We’re Listening” blog, Kathy Harrington, VP of Global Service Delivery, delves into actions taken by Cisco’s Order Management team to improve your order management experience.
By Guest Contributor Kathy Harrington
We constantly strive to achieve the best possible customer experience in every part of our business. As customers and partners, you’ve told us you want Cisco’s order management process to be less complicated, more efficient, and take less time. Your feedback is taken seriously and has resulted in several improvements to ensure placing a product or service order with Cisco is fast and simple. Read More »
Tags: cisco_services, order management, we-are-listening