In my first SDN blog, I asserted that “Services” – that is technical support, professional and consultancy services – are the missing “S” in the SDN debate. I’d now like to apply our Cisco Domain TenSM framework “in anger” to examine in more detail the impacts that SDN may have on your IT services and operations. While come of our competitors will only talk about the network switches and new device protocols, l’ll show how it’s not just the network switches that you should be concerned with: your SDN and Cisco ONE journey could involve impacts across multiple “domains”.
As I bogged about Cisco Domain Ten this past year, I’ve positioned it as a mechanism to help you on your data center journey. Let me now extend that use – SDN after all is more than just a data center technology play. My experience with Cisco Domain Ten over the past year has helped me realize that it is, in fact, an excellent framework for considering impacts to more general IT services, and not just to the data center . I’ll also illustrate my case with both service provider and enterprise/business/public sector examples.
The following diagram summarizes the areas impacted – let’s discuss each one.
SDN Impacts – via Cisco Domain Ten
Read More »
Tags: architecture, Cisco Domain Ten, Cisco ONE, Cisco onePK, cisco_services, data center, SDN, SDN controller, software defined network
Since around the turn of the year, specific to each region of the world, we in Cisco Services have established magazines (available in both printed and online formats) to bring you help and guidance on the challenges and opportunities of new technology adoption, evolution and maintenance, across all areas of Cisco technology. If you’ve read my blogs on Data Center and Cloud adoption challenges, you’ll know that such opportunities and challenges are my passion, so I personally find these new magazines, and their perspectives from a range of Cisco writers including senior executives, very interesting.
Cisco Services Magazines
In line with the way our customers’ challenges vary across the world, we produce different magazines for:
- The Americas - “Services Perspectives” – Register and read here for Services Perspectives.
- Asia Pacific, Japan and China (APJC) – “Services Discovery” – Register and read here for Services Discovery.
- Europe, the Middle East, Africa and Russia (EMEAR) – “Services Dynamics” – Register and read here for Services Dynamics.
In each case, you can eother subscribe online, request a printed copy, or do both!
In the Services Discovery Issue 1, there are excellent articles on migrating legacy RISC applications to Cisco UCS, and “Are You Thinking Cloud” – both areas Cisco can help you with. One of our Chinese financial customers, Bank of Chengdu, is featured on how they improved efficiency via data center improvements.
In the Americas “Services Perspective” Magazine, the recent article on “The Hidden Hazards within Private Clouds” was particularly interesting, including coverage on Cisco Domain TenSM which I have blogged on extensively on this year. Another excellent topic was “The Business and Technology Case for Infrastructure Modernization” describing the challenges and solutions to UNIX to Cisco UCS application migration.
And in the EMEAR Services Dynamics magazine, we also discussed Cisco Domain Ten, Cisco Services framework for data center and cloud transformation.
As I say above, these are not simply magazines for data center and cloud, I’ve simply highlighted a few articles above that most relevant to my interests and this subject of this particular Cisco Data Center blog. So whatever your interests and location, we have well designed and insightful magazines for you! And we hope you enjoy and learn from them!
Tags: architecture, Cisco Domain Ten, cisco_services, cloud, Cloud Computing, data center, Smart Care, UCS, unified computing
Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joined us to talk about improvements that simplified the overall Services Entitlement process, and hinted at future improvements that were underway. Jim’s team recently completed changes to our Return Materials Authorization (RMA) process, and as promised, he returns to the blog to walk us through those changes, and what they will mean for your experience working with Cisco.
By Guest Contributor Jim Fuller
Installed Base and Contract Data Quality are a consistent challenge for customers. Customers and partners use contract data to manage both their services with Cisco and the information they need to renew service contracts. Cisco wants to make this experience easier for our customers, so we’ve been making improvements to the tools and systems our customers need to maintain their installed base and contract data – starting with our Return Materials Authorization (RMA) process. Read More »
Tags: cisco_services, entitlement, RMA, we-are-listening
Some of our Cisco Services strategy and design consultants and leaders are at CiscoLive in Orlando this week. If you are around, please take some time to learn from their hands on expertise. They are the leading exponents in designing and deploying Cisco data center solutions. If you’ve following my blog posts over the past few years, especially more recently on Cisco Domain TenSM and Cisco ONE as our solution for the challenges of SDN, you may well indeed be interested to meet some of the people behind the innovation and successful customer transformations.
Cisco Domain Ten – Meet the Leading Cisco Domain Ten Experts at CiscoLive this week
We have a few presentations in the Cisco Campus Solutions Theater and also some “Design Centers”.
Read More »
Tags: Application migration, architecture, Cisco Domain Ten, cisco_services, cloud, cloud_computing, data center, UCS, Unified Data Center
If you are following the industry debates around Software Defined Networking (SDN), and are wondering “What really is SDN?”, “How the concepts of network virtualization and network programmability relate to SDN?” and perhaps more pertinently, “What can it do for my business” and “What network problems, indeed what IT problems, could it solve for my organization?” Well, don’t worry, you are in good company. Many customers looking at SDN are asking exactly these questions. When I blogged the other week on “The Missing ‘S’ in the SDN Debate”, I mentioned I would write again in more depth on the offerings from Cisco Services that would help you identify and benefit from SDN, the next evolution in the network. Today, then, I will share more information on the “Cisco Strategy and Analysis Services for Open Network Environment (ONE)”, which helps you gain an appreciation of what SDN is, what Cisco ONE is, and how it will help you. This service has been design specifically to answer the questions above for you, enabling you to optimize your IT strategy to greatest effect.
First, if you are attending CiscoLive in Orlando this coming week (week of 24 June 2013), please do look out for our “Design Centers” in the Data Center Cloud or Enterprise Networks areas of the Cisco booth. Here you can discuss your SDN and Cisco ONE questions with Cisco Services’ solutions architects, who have already been running strategy workshops with some of the early adopters of SDN and beta customers of Cisco ONE.
Cisco Strategy and Analysis Services for ONE
Read More »
Tags: Cisco ONE, cisco_services, One Platform Kit, SDN, software defined network, software defined networking