Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joined us to talk about improvements that simplified the overall Services Entitlement process, and hinted at future improvements that were underway. Jim’s team recently completed changes to our Return Materials Authorization (RMA) process, and as promised, he returns to the blog to walk us through those changes, and what they will mean for your experience working with Cisco.
By Guest Contributor Jim Fuller
Installed Base and Contract Data Quality are a consistent challenge for customers. Customers and partners use contract data to manage both their services with Cisco and the information they need to renew service contracts. Cisco wants to make this experience easier for our customers, so we’ve been making improvements to the tools and systems our customers need to maintain their installed base and contract data -- starting with our Return Materials Authorization (RMA) process. Read More »
Tags: cisco_services, entitlement, RMA, we-are-listening
Some of our Cisco Services strategy and design consultants and leaders are at CiscoLive in Orlando this week. If you are around, please take some time to learn from their hands on expertise. They are the leading exponents in designing and deploying Cisco data center solutions. If you’ve following my blog posts over the past few years, especially more recently on Cisco Domain TenSM and Cisco ONE as our solution for the challenges of SDN, you may well indeed be interested to meet some of the people behind the innovation and successful customer transformations.
Cisco Domain Ten -- Meet the Leading Cisco Domain Ten Experts at CiscoLive this week
We have a few presentations in the Cisco Campus Solutions Theater and also some “Design Centers”.
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Tags: Application migration, architecture, Cisco Domain Ten, cisco_services, cloud, cloud_computing, data center, UCS, Unified Data Center
If you are following the industry debates around Software Defined Networking (SDN), and are wondering “What really is SDN?”, “How the concepts of network virtualization and network programmability relate to SDN?” and perhaps more pertinently, “What can it do for my business” and “What network problems, indeed what IT problems, could it solve for my organization?” Well, don’t worry, you are in good company. Many customers looking at SDN are asking exactly these questions. When I blogged the other week on “The Missing ‘S’ in the SDN Debate”, I mentioned I would write again in more depth on the offerings from Cisco Services that would help you identify and benefit from SDN, the next evolution in the network. Today, then, I will share more information on the “Cisco Strategy and Analysis Services for Open Network Environment (ONE)”, which helps you gain an appreciation of what SDN is, what Cisco ONE is, and how it will help you. This service has been design specifically to answer the questions above for you, enabling you to optimize your IT strategy to greatest effect.
First, if you are attending CiscoLive in Orlando this coming week (week of 24 June 2013), please do look out for our “Design Centers” in the Data Center Cloud or Enterprise Networks areas of the Cisco booth. Here you can discuss your SDN and Cisco ONE questions with Cisco Services’ solutions architects, who have already been running strategy workshops with some of the early adopters of SDN and beta customers of Cisco ONE.
Cisco Strategy and Analysis Services for ONE
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Tags: Cisco ONE, cisco_services, One Platform Kit, SDN, software defined network, software defined networking
In this installment of the “We’re Listening” blog series, Sheila Jordan discusses how our technical investments make a difference in your cisco.com experience. Sheila is Cisco’s Senior Vice President of IT Communication and Collaboration.
By Guest Contributor Sheila Jordan
“That was faster than I expected.” How often has this popped into your mind during an online session? Probably not often enough, and the bad experiences tend to stick.
We heard your message: Make sure online applications are “always on” and run faster. To do that, we’ve invested in the technological muscle to respond, notably the Cisco Metro Virtual Data Center (MVDC). Here’s a quick look under the hood. Read More »
Tags: cisco_services, we-are-listening
In this installment of the “We’re Listening” blog, Steve Young discusses how Cisco’s Technical Assistance Center (TAC) teams are using collaboration processes to solve customer problems faster. Steve is Director of the TAC’s Service Delivery Transformation efforts.
By Guest Contributor Steve Young
In my last blog posting, I discussed what we’re doing to get you, TAC customers, to the right expert, right away, when you need support. This time I’d like to focus on what we’re doing to improve your experience once connected with that engineer. Read More »
Tags: cisco_services, contact center, Technical Support, we-are-listening